Consumer Trends
Most Discussed Companies
i
Telecommunications
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
Growth
Top 10 Companies by the Number of Reviews
i
Telecommunications
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
| Rank | Company | Reviews | Rating | Customer Calls | Comments | ||||||||
| # | Name | Apr 19 | Mar 19 | Apr 19 | Mar 19 | Apr 19 | Mar 19 | Apr 19 | Mar 19 | ||||
| 1 | Securtel | 56 | -24 | 80 | 1.3 | - | 1.3 | 291 | -57 | 348 | 1 | -11 | 12 |
| 2 | Assurance Wireless | 51 | -4 | 55 | 1.9 | - | 1.9 | 93 | 24 | 69 | 31 | -1 | 32 |
| 3 | Directv | 45 | 5 | 40 | 1.8 | - | 1.8 | 0 | - | 0 | 67 | 26 | 41 |
| 4 | Fox News | 35 | -38 | 73 | 3.0 | -0.1 | 3.1 | 0 | - | 0 | 40 | -22 | 62 |
| 5 | Frontier Communications | 35 | 16 | 19 | 1.6 | - | 1.6 | 1 | -2 | 3 | 9 | 7 | 2 |
| 6 | Food Network | 29 | 5 | 24 | 2.6 | -0.1 | 2.7 | 3 | 3 | 0 | 41 | -12 | 53 |
| 7 | Sling Tv | 25 | 5 | 20 | 1.7 | - | 1.7 | 119 | 18 | 101 | 20 | 2 | 18 |
| 8 | Securus Technologies | 23 | - | 23 | 1.6 | 0.1 | 1.5 | 155 | 34 | 121 | 2 | -2 | 4 |
| 9 | Hallmark Channel | 22 | -12 | 34 | 2.4 | - | 2.4 | 3 | -2 | 5 | 29 | -52 | 81 |
| 10 | Consumer Cellular | 22 | 10 | 12 | 2.0 | - | 2.0 | 5 | 5 | 0 | 7 | 5 | 2 |
Top 5 Categories by the Number of Reviews
i
All locations
All locations
Houston
Phoenix
Manhattan
Chicago
Southwest Dallas
San Diego
Philadelphia
| Rank | Category | Reviews | ||
| # | Name | Apr 19 | Mar 19 | |
| 1 | Food Delivery | 1963 | 337 | 1626 |
| 2 | Auctions and Marketplaces | 1290 | 33 | 1257 |
| 3 | Footwear and Clothing | 1183 | 92 | 1091 |
| 4 | Telecommunications | 930 | -107 | 1037 |
| 5 | Fast Food | 654 | -84 | 738 |
Most Discussed Products and Services
i
All categories
All categories
Customer Care
Shipping Services
Delivery Services
Accounts
Managers
Memberships
Websites
| Rank | Product | Reviews | ||
| # | Name | Apr 19 | Mar 19 | |
| 1 | Doordash Delivery Service | 612 | 192 | 420 |
| 2 | Doordash Dasher Mobile Application | 155 | 100 | 55 |
| 3 | Doordash Customer Care | 152 | -5 | 157 |
| 4 | Wish Shipping Service | 152 | 3 | 149 |
| 5 | Doordash Mobile Application | 94 | 45 | 49 |
Top Companies by the Number of Calls to Customer Service
i
Telecommunications
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
| Rank | Company | Total Calls | ||
| # | Name | Apr 19 | Mar 19 | |
| 1 | Securtel | 291 | -57 | 0 |
| 2 | Securus Technologies | 155 | 34 | 0 |
| 3 | Sling Tv | 119 | 18 | 0 |
| 4 | Assurance Wireless | 93 | 24 | 0 |
| 5 | Directv Now | 57 | -36 | 0 |
Top 5 Companies by the Number of Resolved Issues
i
Telecommunications
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
| Rank | Company | Resolved Issues | ||
| # | Name | Apr 19 | Mar 19 | |
| 1 | Network Solutions | 1 | 1 | 0 |
| 2 | Rise Broadband | 1 | 1 | 0 |
Top Reasons of Consumer Reviews and Complaints
i
Telecommunications
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
Customers happy because of
Customers unhappy because of
Solutions Consumers are Looking for
i
Telecommunications
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
April 2019
March 2019
- Other solution
- Let the company propose a solution
- Full refund
- Price reduction
- Deliver product or service ordered
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