Consumer Trends
Most Discussed Companies
i
Loans and Mortgages
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
Growth
Top 10 Companies by the Number of Reviews
i
Loans and Mortgages
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
| Rank | Company | Reviews | Rating | Customer Calls | Comments | ||||||||
| # | Name | Jul 19 | Jun 19 | Jul 19 | Jun 19 | Jul 19 | Jun 19 | Jul 19 | Jun 19 | ||||
| 1 | PHH Mortgage | 41 | 3 | 38 | 1.3 | -0.1 | 1.4 | 78 | -6 | 84 | 20 | -3 | 23 |
| 2 | Bridgecrest | 15 | 5 | 10 | 3.0 | - | 3.0 | 44 | -18 | 62 | 0 | - | 0 |
| 3 | Quicken Loans | 15 | -2 | 17 | 1.5 | -0.1 | 1.6 | 6 | -7 | 13 | 12 | 5 | 7 |
| 4 | Loan Depot | 14 | 9 | 5 | 1.5 | -0.1 | 1.6 | 5 | 1 | 4 | 1 | 1 | 0 |
| 5 | Freedom Mortgage | 12 | 5 | 7 | 1.5 | - | 1.5 | 6 | 3 | 3 | 18 | 2 | 16 |
| 6 | OneMain Financial | 11 | - | 11 | 1.6 | - | 1.6 | 35 | -24 | 59 | 9 | - | 9 |
| 7 | NACA | 10 | 1 | 9 | 2.5 | - | 2.5 | 3 | 1 | 2 | 27 | -137 | 164 |
| 8 | Advance America | 8 | 5 | 3 | 2.1 | - | 2.1 | 52 | 19 | 33 | 3 | 2 | 1 |
| 9 | Specialized Loan Servicing | 8 | - | 8 | 1.1 | - | 1.1 | 12 | -7 | 19 | 5 | -5 | 10 |
| 10 | Td Auto Finance | 8 | -1 | 9 | 1.4 | - | 1.4 | 23 | 15 | 8 | 4 | -8 | 12 |
Top 5 Categories by the Number of Reviews
i
All locations
All locations
Phoenix
Las Vegas
Houston
Northeast Dallas
Chicago
Manhattan
Township 1 Charlotte
| Rank | Category | Reviews | ||
| # | Name | Jul 19 | Jun 19 | |
| 1 | Food Delivery | 1608 | -137 | 1745 |
| 2 | Auctions and Marketplaces | 1331 | 82 | 1249 |
| 3 | Telecommunications | 1312 | 159 | 1153 |
| 4 | Footwear and Clothing | 1257 | 102 | 1155 |
| 5 | Fast Food | 901 | -43 | 944 |
Trending Reviews
Views by region for the last 48 hour
Last 12 Hours
218 views
45 comments
27 views
0 comments
105 views
23 comments
90 views
0 comments
88 views
75 comments
Last 24 Hours
558 views
19 comments
127 views
55 comments
76 views
94 comments
76 views
0 comments
72 views
83 comments
Last 48 Hours
319 views
1 comments
186 views
0 comments
180 views
3 comments
161 views
0 comments
145 views
10 comments
Most Discussed Products and Services
i
All categories
All categories
Customer Care
Shipping Services
Delivery Services
Accounts
Managers
Claims
Memberships
| Rank | Product | Reviews | ||
| # | Name | Jul 19 | Jun 19 | |
| 1 | Doordash Customer Care | 124 | -44 | 168 |
| 2 | Doordash Delivery Service | 106 | -621 | 727 |
| 3 | Lazada Malaysia Shipping Service | 94 | 34 | 60 |
| 4 | Berrylook Shipping Service | 60 | 23 | 37 |
| 5 | Wish Shipping Service | 55 | -78 | 133 |
Top Companies by the Number of Calls to Customer Service
i
Loans and Mortgages
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
| Rank | Company | Total Calls | ||
| # | Name | Jul 19 | Jun 19 | |
| 1 | Lending Club | 83 | 4 | 79 |
| 2 | PHH Mortgage | 78 | -6 | 84 |
| 3 | Advance America | 52 | 19 | 33 |
| 4 | Zocaloans | 46 | 11 | 35 |
| 5 | Bridgecrest | 44 | -18 | 62 |
Top 5 Companies by the Number of Resolved Issues
i
Loans and Mortgages
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
| Rank | Company | Resolved Issues | ||
| # | Name | Jul 19 | Jun 19 | |
| 1 | Wilshire Credit | 1 | 1 | 0 |
Top Reasons of Consumer Reviews and Complaints
i
Loans and Mortgages
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
Customers happy because of
Customers unhappy because of
Solutions Consumers are Looking for
i
Loans and Mortgages
All categories
Food Delivery
Auctions and Marketplaces
Footwear and Clothing
Telecommunications
Fast Food
E-commerce
Food Manufacturers
July 2019
June 2019
- Other solution
- Let the company propose a solution
- Full refund
- Deliver product or service ordered
- Price reduction
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