Consumer Trends
Most Discussed Companies
Companies are selected and sorted automatically by an algorithm. This algorithm selects companies with maximum speed of review growth (in %) and compares it to a selected month. The algorithm is subject to change in future.
Top 10 Companies by the Number of Reviews
Companies are selected and sorted automatically by an algorithm. This algorithm selects companies with maximum number of reviews for a selected month and compares it to another month selected. Rate of increase and decrease is displayed in terms of the selected months. The algorithm is subject to change in future.
| Rank | Company | Reviews | Rating | Customer Calls | Comments | ||||||||
| # | Name | Sep 19 | Aug 19 | Sep 19 | Aug 19 | Sep 19 | Aug 19 | Sep 19 | Aug 19 | ||||
| 1 | OneMain Financial | 16 | 9 | 7 | 1.6 | - | 1.6 | 51 | -2 | 53 | 5 | 1 | 4 |
| 2 | NACA | 16 | 5 | 11 | 2.5 | - | 2.5 | 2 | -1 | 3 | 17 | -26 | 43 |
| 3 | PHH Mortgage | 15 | -13 | 28 | 1.3 | 0.1 | 1.2 | 23 | -23 | 46 | 10 | -1 | 11 |
| 4 | Td Auto Finance | 15 | -5 | 20 | 1.4 | - | 1.4 | 28 | -16 | 44 | 5 | - | 5 |
| 5 | Bridgecrest | 14 | -15 | 29 | 2.9 | - | 2.9 | 83 | 9 | 74 | 0 | - | 0 |
| 6 | Quicken Loans | 14 | -1 | 15 | 1.5 | - | 1.5 | 11 | - | 11 | 17 | 6 | 11 |
| 7 | ShellPoint Mortgage Servicing | 12 | 3 | 9 | 1.2 | - | 1.3 | 1 | 1 | 0 | 4 | -16 | 20 |
| 8 | Small Business FinCredit India | 11 | 2 | 9 | 1.8 | -0.3 | 2.0 | 23 | 22 | 1 | 0 | - | 0 |
| 9 | CitiFinancial | 10 | 5 | 5 | 1.4 | - | 1.4 | 55 | 1 | 54 | 3 | 3 | 0 |
| 10 | Zocaloans | 9 | - | 9 | 1.6 | - | 1.6 | 26 | -18 | 44 | 0 | -3 | 3 |
Top 5 Categories by the Number of Reviews
Categories are selected and sorted automatically by an algorithm. This algorithm selects categories with maximum number of reviews in this industry for a particular month. Rate of increase and decrease is displayed in terms of the selected months. The algorithm is subject to change in future.
| Rank | Category | Reviews | ||
| # | Name | Sep 19 | Aug 19 | |
| 1 | Auctions and Marketplaces | 1936 | 262 | 1674 |
| 2 | Telecommunications | 1471 | -158 | 1629 |
| 3 | Footwear and Clothing | 1280 | -95 | 1375 |
| 4 | Food Delivery | 968 | -1027 | 1995 |
| 5 | Fast Food | 945 | -96 | 1041 |
Trending Reviews
Views by region for the last 48 hour
Last 12 Hours
Last 24 Hours
Last 48 Hours
Most Discussed Products and Services
Products and services are selected and sorted automatically by an algorithm. This algorithm selects products and/or services with maximum number of reviews for a particular month. Rate of increase and decrease is displayed in terms of the selected months. The algorithm is subject to change in future.
| Rank | Product | Reviews | ||
| # | Name | Sep 19 | Aug 19 | |
| 1 | Doordash Delivery Service | 304 | -9 | 313 |
| 2 | Wish Shipping Service | 160 | 15 | 145 |
| 3 | Berrylook Shipping Service | 95 | 34 | 61 |
| 4 | Lazada Philippines Shipping Service | 94 | 39 | 55 |
| 5 | Lazada Malaysia Shipping Service | 82 | 21 | 61 |
Top Companies by the Number of Calls to Customer Service
Companies are selected and sorted automatically by an algorithm. This algorithm selects companies with maximum number of calls to their customer service through our website for a particular month. It also selects top 5 reasons for people to call customer service of different companies during a given month. Rate of increase and decrease is displayed in terms of the selected months. The algorithm is subject to change in future.
| Rank | Company | Total Calls | ||
| # | Name | Sep 19 | Aug 19 | |
| 1 | Lending Club | 113 | 30 | 83 |
| 2 | Bridgecrest | 83 | 9 | 74 |
| 3 | Advance America | 70 | 3 | 67 |
| 4 | CitiFinancial | 55 | 1 | 54 |
| 5 | OneMain Financial | 51 | -2 | 53 |
Top 5 Companies by the Number of Resolved Issues
Companies are selected and sorted automatically by an algorithm. This algorithm selects companies with maximum percentage of issues that we marked as resolved for a particular month. Rate of increase and decrease is displayed in terms of the selected months. The algorithm is subject to change in future.
| Rank | Company | Resolved Issues | ||
| # | Name | Sep 19 | Aug 19 | |
| 1 | Freedom Mortgage | 1 | - | 1 |
| 2 | CitiFinancial | 1 | 1 | 0 |
| 3 | OneMain Financial | 1 | 1 | 0 |
| 4 | Mr Cooper | 1 | 1 | 0 |
| 5 | Sunrise Financial Group | 1 | 1 | 0 |
Top Reasons of Consumer Reviews and Complaints
Reasons of consumer reviews are selected and sorted automatically by an algorithm. This algorithm selects top reasons mentioned by consumers during review submission process for different companies for the selected months. Rate of increase and decrease is displayed in terms of the selected months. The algorithm is subject to change in future.
Customers happy because of
Customers unhappy because of
Solutions Consumers are Looking for
Solutions that consumers are looking for are selected and sorted automatically by an algorithm. This algorithm selects and ranks prefered ways of issues resolutions mentioned by consumers during review submission process for the selected months. Rate of increase and decrease is displayed in terms of the selected months. The algorithm is subject to change in future.
September 2019
August 2019
- Other solution
- Let the company propose a solution
- Full refund
- Price reduction
- Deliver product or service ordered