Consumer Cellular Reviews and Complaints | consumercellular.com @ PissedConsumer Page 3

Marilyn F Atu

Marilyn F Atu |

Great Bend, Kansas

My cell phone voicemail has been locked for almost a week now never happened before but yet nobody can seem to get it unlocked not too happy with him right now thank you

Dec 16, 2023

My cell phone voicemail for some reason is locked I've tried everything and consumer Cellular has not unlocked it on their end why can't they

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Resolved

Lisa K Fjn

Resolved: Activate SIM card

Nov 09, 2023

Updated by user Nov 17, 2023

Company fixed the issue and I have been provided with apology. My eSims card was not updated, that’s why I couldn’t send or receive calls. Just wish I had known to use 2 phone lines to complete my update.

Original review Nov 09, 2023

I was actually on the phone with consumer cellular when my call was dropped. Now I cannot make or receive any calls. Not starting off very good.

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Preferred solution: Just fix the problem

Ranyah Zzz

Account has been customer closed due dissatisfaction with the poor customer service and rude customer service representative support. Further actions not required.

Oct 16, 2023

1.0

Entered into service agreement under AARP Plan of 2 lines for $55.00. Added a third line to be used as a home phone and was informed that customer would no longer be qualified for AARP "2 lines for $55.00" and that the monthly charge for the 2 phone service would now go from $55.00 to $65.00 plus charges for the third line and applicable taxes and fees.

Via subsequent lengthy telephone conversations with customer service, was advised that in order to re-qualify for the AARP Plan at $55.00/month, would need to create a separate account for the third home phone line. The separate account and billing was agreed to.

Billing and charges to credit card account erroneously continued at the $65.00/month rate plus the full charge for the third line home phone account although assured billing would be corrected and credited. Consumer Cellular billing correction and credit never occurred through following billing period. Accordingly, cancelled the entire service on 10/09/2023 primarily due to aforementioned conflicted billing practices and poor customer service.

Now current final billing (10/16/2023) indicates the continued $10.00/month over billing (Non AARP standard $65.00/mo vs $55.00/mo AARP plan).

Account has been customer closed due dissatisfaction with the poor customer service and rude customer service representative support. Further actions not required.

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Preferred solution: Account has been customer closed due dissatisfaction with the poor customer service and rude customer service representative support. Further actions not required.

Donald B Uxm

Donald B Uxm |

Doylestown, Pennsylvania

My phone will not make calls or send texts

Nov 17, 2023

2.7

Impossible to get through to get a simple answer to why can I no longer text.My text stopped working yesterday its how I talk to family

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User's recommendation: Make customer service better

Lisa K Fjn

No incoming or outgoing calls

Nov 09, 2023

4.0

Just started service today, but now I cannot make or receive any calls.I still cannot make or receive calls. Please fix this ASAP

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Preferred solution: MY CALLS!!!

User's recommendation: Get ALL info available before calling

Lessly Jal

I would like to add an international plan to my...

Dec 13, 2023

I would like to add an international plan to my account, however, I am in Jamaica and would like to know if that’s a possibility.

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Dennis J Opy

Poor, disrespectful customer service

Nov 15, 2023

3.9

Bought new iPhone 15 with "e-sim" instead of physical sim card. Apple store told me to talk to Consumer Cellular (CC) because they were unable to install an electronic sim for my cell service. Previously, my iPhone 8 had worked for 7 years with CC's physical sim card. I called CC customer service; she looked up my phone number and told me that only my wife's name was on the account with both our phone numbers. She would not talk to me, only my wife. She then hung up on me.

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Pros:

Inexpensive for good service

Cons:

None until this sim card issue came up

User's recommendation: put both names on a joint account

Anonymous

Guest-5363599

Chicago, Illinois

Customer service representative Lee was very rude and Lee is not customer friendly as well as. I will not recommend by elderly parents to consumer cellular would not ever want to speak with Lee.

Nov 28, 2023

2.5

Poor customer service from Lee. Lee is not customer friendly. Lee lack the skills that consumer cellular advertisement is based on. The CEO need to do the under cover boss with customer service representative

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User's recommendation: None, especially my elderly parents that can stay with cricket.

Patrick S Chc

CC refused to unlock my cell phone when I cancelled to go to another provider.

Sep 19, 2023

2.1

I called to get phone unlocked to go with another provider. They said it would take 15 days to do that. I would have to go 15 days without a phone. Unacceptable! Beware

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Loss:

$80

Pros:

Was reliable

Cons:

Customer service

Preferred solution: Unlock my phone

Elease D Cpm

Cramming creating fake invoices

Oct 09, 2023

1.4

Updated by user Oct 16, 2023

It’s same as it was before they have rude unprofessional agents and so called supervisors, I am tired of the lies!!!

Original review Oct 09, 2023

I am mostly in Wi-Fi every day and consumer cellular is charging me for data I am using on my WiFi and charging me $5 for not being on auto pay which is illegal every thing about their practices is illegal and harassment lately I have been a customer since 2021 and I have paid my bill faithfully every month and now they are targeting me for more money and I am on a fixed income.

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Loss:

$40

Cons:

Beware

Preferred solution: Price reduction

User's recommendation: Don’t sign up

Jane streets for Mary mathatet S

Jane streets for Mary...

My friend need activation to use her consumer cellular in Europe

Dec 05, 2023

My friend is in Switzerland and needs to use her phone. Can you make this happen. Her phone number is 601-918-****

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Donald B Uxm

Donald B Uxm |

Doylestown, Pennsylvania

Impossible

Nov 17, 2023

Sir its impossible to talk to your customer serviceIve trying for a hour to get through the impossible network I dont keep my credit card on me because Ive had issues were a dollar becoming a 100

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User's recommendation: I’m prove your customer service

Diane S Ogv |

Tigard, Oregon

Can't close account

Sep 29, 2023

1.0

won't closed account keeps billing never got a final invoice rude can't get ny customer service. hung up on transpired.

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Loss:

$39

Cons:

No customer service

Preferred solution: cant closed out of system stop billing me

User's recommendation: go else where

Naylah Lec

Naylah Lec |

Oakland, California

Andoletly no help with SIM card activation. One hang up, operator rude! Now all phone lines busy!!!!!Don’t threaten me to mess with my phone when I can’t get ANY service from you??????kathy hauck

Oct 19, 2023

1.2

Quit asking questions! Talk to your operator that hung up on me and then phone constantly busy. I am upset!

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Anonymous

Guest-5398665

Saint Louis, Missouri

Billing

Dec 06, 2023

Had a little problem trying to explain I wanted to pay my bill via EFT because my credit card was cancelled due to a fraud event and I did not have the new number yet. He finally got the picture. Because my card was cancelled due to fraud the autopay failed. So. I needed to pay using my checking account. He kept going back to the credit card. finally he got the correct understanding about what I wanted to do.

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User's recommendation: Be patient with the customer service person. They are trying to help.