Manufacturer: Consumer Cellular Category: Phone Services Clear all filters (18 of 18 reviews match)
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Consumer cellular is'a ripoff.company..l cancelled after just a few months. Was given asurances account was cancelled they continued to take payments from my bank account for 2 months After numeerous calls l never was credited..gaveup..check their reveies avg 2 stars..aarp continues'to put full page ads in their paper. They are not doing their job for seniors ...ps CC customer service takes approx. 15 to 20 monutes to answer...BEWARE.!!!!!.
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I somehow missed paying my December bill.In mid January I got a notice that I was behind with my current bill. I paid this by electronic check to arrive the next day. I then found out my service had been suspended. I called to tell them the payment had been inadvertently missed and the check had been issued (I have never missed a payment before). I was told there was no way to re instate the service until payment was received. Now this has two...
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1) told representative that i was not ready to activate and use any minute, but got the bill from consumer cellular few weeks later. Got told it for Fee and tax , for what?? Acct never got activated , Robbery!!! 2) Got hard inquirly on your credit report. Never got told they have to do that! 3) communication by phone 6-7 times , go nowhere. No one follow up or able to fix anything. The Best thing I did was cancel the acct. Do not do business...
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Consumer Cellular Mobile Phone Service Review

#930118
Worst service ever! Have account set up on auto payment from debit card, due on 3rd of month,they suspended my phone on 3rd, didn't bother to put it thru, had to call. Plus service sucks!
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My husband has been with consumer cellular fo 4 years now. We love it. I, on the other had, have been with Sprint. They suck. We use his phone most of the time becauyse he seems to always have bars even when I do not. I am now out of contract & switching to consumer cellular myself. Also my parents have had consumer cellukar for 6 years & they too agree no other cell phone carrier will ever be able to beat thier prices or service..
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I gave consumer cellular a try. Couldn't use the phone I already had contrary to the commercials on tv. I had to buy a new phone. I did get lucky and got to keep my number, for all the good it did me. Despite the claims of the commercials, You have to carry around a cell phone tower to get the phone to work. I may have managed to make 3 calls the first 30 days. Eventually, I just stop carrying the *** phone around. What was the point? Even in...
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Anonymous

Anonymous the worst customer service ever returned 2 phones said both were missing parts which were not still being billed late charges spent over 10 hours on phone with this company st...

Yep, Merry Christmas to CC! After calling #8 to appeal, the CC rep couldn't figure out what to do to fix the problem. She said a supervisor would call within two hours to fix the problem. Never appended. Maybe tomorrow, maybe never. It's been terribly frustrating to be lied to time after time by CC customer service, that just seems inept and uncaring. So, don't believe all that AARP jabber about great service and pricing. Consumer Cellular is...
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1.9
I didn't like
  • No call reture to me
  • Lack of informed customer solution
#984887
My phone quit working.Had my daughter call to fix the problem. They said to call from a landline phone or my other cell phone. I don't have a landline phone and my other cell was closed out years ago. So much for help from them. Right now I am stuck without a phone and hopefully I won't need it in an emergency. Get place if you don't need help. I don't have 100 words to say other then they are no help at all. So I guess this is how they don't...
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These people should close down their phone service.I tried to connect to them for two and a half days on a unlocked phone I bought from Walmart online. Finally, I went back to Sprint, who connected my new phone instantly. Stay away from these people. They are bad news. I don't know how the government lets this company scam people on a daily basis. The ones getting scammed the most are older Americans on a fixed income. The company is also...
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4 years ago I ordered service from this company based on the fact they told me it was the same as my ATT service and that if I found it unsatisfactory I could cancel the service in a few days and I would not be charged.Within 24 hours if installing their chip and starting service it was obvious there service was not the same and was not useful to me. I pulled the chip and cancelled the service. There was not supposed to be a charge but they...
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Anonymous

Anonymous Worst company service ever. Three hours on phone and phone still does not work. Asked for a supervisor and customer rep named Janet disconnected me. Doro phone wo...

As far as I am concerned Consumer Cellular is not being fair and honest with their customers. Since smart phone use data from minute one a customer, especially one who signs up for a low volume data plan should be advised immediately that they will exceed there data usage in a matter of days if they do not disable there mobile data. I have never had a smart phone and was not aware that data was used at all times. I had assumed that data was used...
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1.0
I liked
  • Nothing at this time
I didn't like
  • Misleading and not helpful
#938558