Complaint regarding service

After waiting for 4 hours for technician to arrive I called and was told my receiver had not been approved. I should have been contacted. No one explained that an approval was necessary before installation. I have waited for 2 days which means I have to be home. Customers should be informed when the appt. is being made that it must be approved before the technician comes out and the technician will call as soon as it is approved so the customer does not have to wait during that time. This would be proper customer service.

User's recommendation: Make sure everything is approved before the technician comes out.

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ID
#2472782 Review #2472782 is a subjective opinion of poster.
Location
Highland, California
New Reviewer

Worst company EVER consolidated smart systems

NEVER EVER have I worked with such a incompetent rude co. They don't care make you wait forever on the phone can NEVER get anything right!!! When you call in, the employees even say their co is terrible to you on the phone! They have to come out 3/4 time before they get anything right. We have to have this co because of are HOA! I have never had a complaint about a co like this!!!!Wish there was a way out!!! If I could give the attitude of the people working also would get a *** As for the co on a whole installers app people I wish I could give them -10 stars
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ID
#1082738 Review #1082738 is a subjective opinion of poster.
Location
Gardena, California
Service
Consolidated Smart Systems Customer Care
Reason of review
Poor customer service
New Reviewer

Consolidated Smart Systems

Last billing period my Bank of America checking account was deducted from twice from Consolidated, one that I did authorize which was paid on time using BofA on line bill pay cleared 4/26/2010, and the other which was not authorized made as an electronic transfer on 5/4/2010. Being disabled and living on a very fixed income, this caused my bank account to go negative, causing me to incur fees and put my other bill payments at risk. I know it's only $60, but it hit at a time where my funds were below $60 in this account. This has caused an overdraft fee from Bank of America and a cash advance fee on my credit card, both $39 each. When trying to contact them by mail, email, and phone, there is no resolution, just back talk and the typical cable runaround. The CEO, Dan Tirhaggen, seems to be a crooked businessman. If you have a choice, stay away from Consolidated Smart Systems / Direct TV.
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1 comment
#142711

I had the same problem with Consolidated Smart Systems. Here are some suggestions:

file a complaint with ftc.gov

file a complaint with the bbb

file a complaint with your states attorney generals office

ID
#181687 Review #181687 is a subjective opinion of poster.
Location
Northport, Alabama
Loss
$137

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