Consolidated Smart Systems Reviews
Consolidated Smart Systems Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consolidated Smart Systems has a 1.0 star rating from 1 review and overall negative sentiment; reviewers report missed appointments, rude staff, and unauthorized charges.
Positive Feedback
No clear positives were reported; one recommendation urges confirming approvals before technician visits to avoid waiting.
Negative Feedback / Risk Areas
- Repeated poor customer service and technician delays cited in Consolidated Smart Systems reviews.
- Unauthorized billing led to overdraft fees and unresolved refund requests.
- Poor communication about approvals and appointment scheduling causes long waits.
Key Takeaways for Future Customers
- Expect potential customer service issues; document appointments and approvals.
- Monitor bank statements for billing errors and pursue refunds promptly.
- Confirm authorization rules before scheduling installations to avoid extra waits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consolidated Smart Systems has a 1.0 star rating from 1 review and overall negative sentiment; reviewers report missed appointments, rude staff, and unauthorized charges.
Positive Feedback
No clear positives were reported; one recommendation urges confirming approvals before technician visits to avoid waiting.
Negative Feedback / Risk Areas
- Repeated poor customer service and technician delays cited in Consolidated Smart Systems reviews.
- Unauthorized billing led to overdraft fees and unresolved refund requests.
- Poor communication about approvals and appointment scheduling causes long waits.
Key Takeaways for Future Customers
- Expect potential customer service issues; document appointments and approvals.
- Monitor bank statements for billing errors and pursue refunds promptly.
- Confirm authorization rules before scheduling installations to avoid extra waits.
Highland, California
Complaint regarding service
- - Waited 4 hours for a technician; was told the receiver wasn't approved.
- - No one explained approval before installation.
- - Two-day wait forces staying home.
After waiting for 4 hours for technician to arrive I called and was told my receiver had not been approved. I should have been contacted.
No one explained that an approval was necessary before installation. I have waited for 2 days which means I have to be home. Customers should be informed when the appt.
is being made that it must be approved before the technician comes out and the technician will call as soon as it is approved so the customer does not have to wait during that time. This would be proper customer service.
User's recommendation: Make sure everything is approved before the technician comes out
Gardena, California
Worst company EVER consolidated smart systems
- - Described as incompetent and rude; HOA use is required.
- - Long wait times; staff say the company is terrible.
- - Needs 3–4 visits to get things right.
NEVER EVER have I worked with such a incompetent rude co. They don't care make you wait forever on the phone can NEVER get anything right!!!
When you call in, the employees even say their co is terrible to you on the phone! They have to come out 3/4 time before they get anything right. We have to have this co because of are HOA!
I have never had a complaint about a co like this!!!!Wish there was a way out!!! If I could give the attitude of the people working also would get a *** As for the co on a whole installers app people I wish I could give them -10 stars
Consolidated Smart Systems
- - Double billing: authorized payment on 4/26/2010 and unauthorized transfer.
- - Overdraft fees from Bank of America and my credit card; poor support.
Last billing period my Bank of America checking account was deducted from twice from Consolidated, one that I did authorize which was paid on time using BofA on line bill pay cleared 4/26/2010, and the other which was not authorized made as an electronic transfer on 5/4/2010. Being disabled and living on a very fixed income, this caused my bank account to go negative, causing me to incur fees and put my other bill payments at risk.
I know it's only $60, but it hit at a time where my funds were below $60 in this account. This has caused an overdraft fee from Bank of America and a cash advance fee on my credit card, both $39 each.
When trying to contact them by mail, email, and phone, there is no resolution, just back talk and the typical cable runaround.
The CEO, Dan Tirhaggen, seems to be a crooked businessman. If you have a choice, stay away from Consolidated Smart Systems / Direct TV.
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I had the same problem with Consolidated Smart Systems. Here are some suggestions:
file a complaint with ftc.gov
file a complaint with the bbb
file a complaint with your states attorney generals office