Conrads Tire Express And Total Car Care Reviews

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problems tire wheel alignment oil parts car vehicle tires master mechanic front struts
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Problems with Conrads in Lakewood

I took my vehicle there for a wheel alignment they didnt get the alignment right the first day I took it back for another wheel alignment and they had a hard time and couldnt get it done right so I had to explain to them how to get the alignment correct without having to disconnect a bunch of stuff they ended up telling me that they thanked me for helping them I pay the full price for the alignment and they said no matter what I do to my truck work wise that they will warrantee the wheel alignment I need a wheel Im at now because I replaced a couple parts on it and theyre trying to say that I Will have to pay for a alignment Alignment
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ID
#2169363 Review #2169363 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Taken advantage of...

I brought my car in for oil change and tire rotation on 4/20 at Strongsville location for a 1:00 appt. My car wasn't taken back until 1:24. They couldn't rotate my tires because he said I needed a new set. Maybe they should have told me up front so I could have taken my car elsewhere for an oil change and tire rotation. Lastly, the TPMS light was on when they took my car back they should have checked the tire pressure and filled them. Low tire pressure can cause tires to blow out!!! I tried to submit my complaint on the email and text they sent but apparently the site only accepts good reviews because mine would not go through.
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ID
#1518747 Review #1518747 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$30

Tire Change

Conrads Tire Express And Total Car Care - Tire Change
Had Conrad's on Lorain Ave replace my tires 3 weeks ago. Took it back a week later due to excessive vibration when driving. They said they could find no problems with it, but instead gave me a quote for $786.00 for new front struts. Took vehicle to Ford to look at. They found all four tires had been inflated to 45psi. Tires are rated at 32psi. Got charged $60.00 by Ford. This is inexcusable for someone to over inflate tires that much. Also, Ford said my front struts were fine and did not need replacing. This is not the first time something like this has happened at Conrad's.
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ID
#1039445 Review #1039445 is a subjective opinion of poster.
Location
Cleveland, Ohio
Service
Conrads Tire Express And Total Car Care Tire Replacement
Cons
  • Recommended spending more money on repairs i did not need
  • Unable to find solution to problem
Reason of review
Incompetence
Loss
$60
Preferred solution
Price reduction
Junior Reviewer

Resolved: Can't even fix a tire!

Update by user Sep 28, 2015

The manager called us the next day apologizing. He took our car and went to the dealer and had the glitch fixed and returned it back to us. Nice to see such great customer service, I really do appreciate it!

Original review posted by user Sep 22, 2015
Went to get my tire fixed, after 3 attempts to fix it, having to go back and waiting several hours , they told me to go to the dealer to get it fixed (but still charged me $85). I had a bad experience there before but I was desperate to get my tire fixed.I have never been somewhere that they tell you you have to go somewhere else to get something fixed but STILL charge you for the work they didn't do. They are rude and condensing, save your money and go somewhere else! I will never go back.
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Resolved
ID
#704308 Review #704308 is a subjective opinion of poster.
Location
Broadview Heights, Ohio
Reason of review
Bad quality
Loss
$85
New Reviewer

Conrad's Master Mechanic Drained My Oil And Sent Me Home

After going to Conrad's Service Centers for some years with only minor problems, for some reason their master mechanic took a dislike to me and began making "mistakes" while repairing my car, like draining my oil out and not adding any more when he wasn't even supposed to be doing an oil change to begin with. Like constantly causing my car alarm to go off over and over again to irritate customers and other mechanics until I told him to keep a door or trunk latch partially open to prevent the car's alarm from automatically arming again and again or to let me disarm the alarm so not to let it automatically keep arming when he opens and closes the car door. And although I will never be able to prove it, I believe he caused damage to other parts of my car that before I brought the car in, had no problems. I am looking for a reliable mechanic and automotive repair center that I feel confident going to for my car repairs. Conrad's at the Richmond Mall is definitely not a shop that I would trust with my car or any family or friends cars ever again. Did I mention that they told me the repairs would take three hours, but winded up taking nine hours while I waited in the waiting room before they tried to send me home with no oil in my car, potentially causing my engine to lock up resulting in very expensive repairs. I can't help but wonder if that was the MASTER mechanic's PLAN to begin with. Take some advise from someone who has been there, Don't trust Conrad's with repairing your car. But if you do, have someone else to double check behind Conrad's work, proving they did something wrong later on when your engine locks up, or brakes fail, could prove to be very difficult to do.
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ID
#349041 Review #349041 is a subjective opinion of poster.
Location
Beachwood, Ohio

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