State: Texas City: Dallas Clear all filters (25 of 624 reviews match)
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What horrendous customer service! I purchased a couch and chair from Conn's almost a month ago- accepting, but saddened that I would have to wait until January 23rd to receive them. On the 22nd, I received a phone call saying the delivery couldn't be fulfilled because the chair was not yet in stock. Sure- ok, fine. Today I receive a call saying that I should move my delivery up from Saturday to Tuesday (a day I am at work and as a new hire, am...
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1.6
I didn't like
  • Delivery
  • First come first served
#777503

I purchase a Washer machine on Sep. of last year 2014 with no interest rate for one year and I was advice by the sales representative that if not paid off by the 12 months I was going to be charged interest rate for the amount left in the purchases. I wanted to beat the interest rate and made a commitment to my self to pay $100 dlls. a month. The regular payment was $64.+ cts.Today I when to paid my bill and found out the I was charged for the...
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1.0
I didn't like
  • Customer service after purchase
#717727
I took off early from work for a delivery on a mattress we have purchased. Delivery time was between 10:45 & 1:45. Dispatch called and said they are about to pull up. They never showed up, I called to see what was going on and they said nobody was home. *** I said... Dispatch told me "sorry sir you will need to reschedule" after I already took off for this. I told them you went to the wrong house turn around it was not even 1:45 yet. Again...
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#692903
Conns is a big rip off. The products are inferior. They lie on the credit terms. The customer service department and the credit department are rude and worthless. They harassed me at work! I always pay my bill but they seem to think it is ok to call my job and harass me even when I tell them that I can't speak to them at work without getting fired. The *** just kept talking! I called them back on my lunch break and the same *** hung up on me....
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2.2
I didn't like
  • Rude uneducated credit department phone jockeys
#681095
Sucks I purchased 5000 worth of computers which are paid off almost and wanted to get a couch and they didn't approve me then they said I can do in house financing which I went there and it was only for 1000 and the couch was 1400. And way over priced . Then I said I wanted a bose sound system for the TV that was 599 so back I go. They said I had to buy a tv too with it. No one knew what they were doing and their *** is over priced. Never again!...
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Anonymous

Anonymous The reason that happen is either because of Credit are you are maxed out at that moment or your credit was and where they needed to be to get warm increase at the inhouse fina...

#664672
cons without question is the worst company I've ever dealt with altered furniture back in December were the drivers came in damaged furniture while setting it up this is December 4 it is now February 16th they have yet to come out and make the repairs I have no problem making payments but if you dont get out to fix all of the broken things and I get calls from debt collections department making false threats but no one has yet to do the job on...
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1.0
#596245
I went in to Conn's in Dallas,TX, the Wheatland location. I purchased a laptop and a 75 inch Samsung Smart Tv. I told the Sales person, I wanted the tv with voice control and motion control. He assured me the 6350 series tv was what I needed, and sold me extra accessories to ensure the tv worked as I wanted. His exact words were I would need a sound bar and the HDMI package for the tv to work as desired, so I purchased all of these things. ...
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2.5
#560534
This is the worst customer service I've ever experienced. This problem has been going on over a week and I can't seem to get a single person to help. These appliances were supposed to be delivered Friday but the SalesRep did not include a stacking kit. So they had to reschedule delivery. I got a call to reschedule from Warehouse from Saturday, but I explained I would be working. They suggested Mnday so I agreed and took off work. I waited at...
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Anonymous

Momma I'm having a problem having them pick up a set of bunk beds. Called to ask to be returned 7-10-14. Got a call for a payment the next day, and re - explained my request. I was ...

Back in Jan 2014, I had 3 separate accounts with Conns that were past due. I clld to make payment arrangements and the rep suggested that I combine 2 of the smaller accounts to reduce my payment which was fine. The 3rd, larger account would not be combined so we made pymt arrangements of $225.15 to be deducted from my checking acct for Feb 21 and Mar 21 to catch me up. The following week I received the refinance contract and ALL 3 accounts had...
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Anonymous

MrEddd I was considering going there for a new recliner. After reading these comments I have changed my mind. Will buy it from American Furniture. I don't need their credit account a...

Anonymous

wronged in oklahoma My husband I will never shop at Conns again. We called them in January to get the payoff balance on our account. We sent the amount they said we owed. PAID IN FILL RIGHT???? W...

Purchased a dryer 10/28 which was delivered 11/7 - did not work. Spent all day getting another one delivered That Same Day-again it did not work. Reported the problem on Sunday 11/8 & again 11/9-which means it FAILED and was reported within 24 hours. Set up a service call for 11/12 and he indicated this was a defective dryer. Again, all within their "required" return/exchange period. Went back to the Dallas/Wheatland Rd. store where I...
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