State: Texas City: Austin Clear all filters (12 of 624 reviews match)
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On 12/10 or 12/11/15 my husband and i bought a new TV and the warranty from Conn's, on 1/1/16 the TV just died, black screen but could still hear the sound. It happened after hours so we had no choice but to wait until the next day to take it in to be serviced. We have had nothing but trouble trying to get updates as to where the TV was going to get fixed since at the time of purchase we were told if its under 50" bring it in to the store and...
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1.0
I didn't like
  • Any aspect of the transaction
  • Unwilling to solve problems
#776998
I bought a washing machine from Conns in Round Rock, Tx like literally 12 months ago... On Friday (3 days ago) I was attempting to wash some towels and guess what! My washing machine was not draining water, spinning or going any further than the fill cycle. I then called Conns since I paid for their very expensive extended coverage warranty, and what do you know... the service department closed at 8pm and throughout the weekend. I had my husband...
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1.0
I didn't like
  • Service or dishonesty
#688241
Tuesday, August 18, 2015 Conn’s Home Plus P.O. Box 815867 Dallas, Texas 75234 Re: Extremely Dissatisfied Customer Account Number ===== Dear Conn’s: My wife and I picked out some merchandise and made the purchase on 07/22/2015. We believed the salesman when he told us what we would be receiving and the price would have to pay. However, the final bill did not match what we were told and it was identified that the salesman had added optional and...
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1.7
I liked
  • Product and ease of financing
I didn't like
  • Service or dishonesty
#685020
Waited in the store yesterday for an hour and a half , waited again today for 45 minutes for the sales rep or manager, found out that the mattress I had ordered was discontinued and they sold the store model, then he told me my sofa order was not in stock and he didn't know when they would be in or if that would be discontinued, I asked to buy the store model he said I can't until the suppliers tell him it's discontinued!! I asked if he could...
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1.7
#597051
Purchased a 70" LG Smart TV for $2300.00, got home opened the box up and hung it on the wall. Turned it on and the interior LED panel was cracked. Contacted the store and they referred me to the Conns Service Department. Scheduled a visit and the service technician says that it is not covered and he would provide a quote to repair the TV. Meanwhile, I had already contacted LG who was sending out there own service Technician that arrived 1-hour...
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2.0
#540474

I BOUGHT 2 TV'S SAMSUNG AND LD BRAND A DVD PLAYER A WASHER G.E.AND A SECTIONAL LEATHER COUCH FROM CONN'S IN ROUND ROCK TX ON DEC. 28TH 2012. I WAS SUPPOSE TO RECEIVE A REBATE of $129.00. I AM STILL WAITING. I'VE HEARD EVERYTHING FROM THE CHECKS IN THE MAIL WAIT 8 TO 10 WEEKS . NOW THEY ARE TELLING ME TO WAIT ANOTHER 15 WEEKS SO THEY CAN REISSUE ANOTHER CHECK??? WHY SHOULD I HAVE TO WAIT BECAUSE THE CHECK WAS NEVER MAILED IN THE...
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Both 2 Tvs and a washer. Submitted my rebate in December 2012. And never have received my rebate. Checks in the mail oh we will send out another check. To this day I am still waiting. I encourage anyone with this problem to report them to the BBB. Conn's is conning the consumer. All they do is give you the brush off. I will never buy anything from Conn's and I may be only 1 person. But I will tell all my friends and family and report...
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#336241

DO NOT BUY! We bought a 60' Samsung Smart Tv from them. Days later it started to malfunction. We called Conns and spoke with an employee about returning or exchanging and they told us that as long as it was within the 30 days policy they would gladly do a refund or return without us even asking they said to just bring it back that there would be no fees, because it was still within the time frame. Tell me why we take the Tv back and they refuse...
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WE have done business with Conn's for 10 yrs. I do not understand why I should have to pay 79$ for my purchase not being in stock when I am willing to pick up product at store, however if I bought a item [microwave[ 125$ more delivery NO Charge. I bought it, but without an explaination Conns will no longer be at the top of my list. I have done business with many companies and have never had to pay for delivery for an item that was on...
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#285627
On 1/3/12 I purchased a Toshiba 65" 480HZ 3D LED TV (model number 65UL610U). From the time of purchase the TV has not refreshed at the appropriate specifications that the TV featured. As time progressed, additional issues were noticed with the TV such as vertical lines on the screen and shadowing. Additionally the TV is not powering on. A Repair Service Agreement was purchased along with the TV. A call into the service unit was placed on...
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