This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor service

I don't where I contacted a CSR but the first CSR had English as a second language and because of the language barrier as well as her continuing to talk rapidly, although I asked her a minimum of three times to please speak slower she continued. I finally gave up ad called again. This time the CSR also had English as a second language and when I asked exactly how to get to Connect Network portal he hung up on me. BINGO!!! The third call was with a CSR whose English was her second language; however, she was very proficient in speaking English and was able to give me a phone number I can call to put money into my inmate's trust fund.

User's recommendation: Be sure you have Spanish as your primary language.

View full review
ID
#2446635 Review #2446635 is a subjective opinion of poster.
Location
Waco, Texas
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Organized thievery

I funded 4 phone numbers on the Connect Network Advance Phone account. When I funded the phone numbers, I was assured that if there was money left after my family member was released, I would get a refund. Well today my family member was released and I called for a refund, and got the run around. I had $90 coming back to me, so not a small amount. They told me I would need to send documentation of owning all 4 phone numbers in order to get a refund. Of course that was never communicated to me to start or I would not over put extra money in the accounts, especially other peoples accounts. This system is a for PROFIT system that is very expensive for phone calls and any commissary items. It makes money off of lonely prisoners who are not allowed to talk to or see anyone without paying exorbitant fees. Because of corona virus, prisoners are only allowed 5 hours total out of their cells each week for showers, exercise and phone calls and commissary accounts. When my family member attempted to call me, the system would not respond to the prompts on my recently purchased iPhone. Thus, with my family member on the other end, the system would disconnect, continually. When I called customer service, they told me to call my cellphone provider about their failing system. It is so sad that the corrections system as to prey on prisoners with no rights who are lonely and helpless to make money. And this particular system. Connect Network, a company from GTL, is all about profits and could not care less about the people it serves. Really disgusting.

User's recommendation: There is no other alternative except this network. Do not put any automatic payments in and fund as you go. It is worth the extra hassle, because it the phone system may not work and you will not be able to get any refund upon release from the jail.

View full review
ID
#2236567 Review #2236567 is a subjective opinion of poster.
Pros
  • No pros at all
Cons
  • Consumer unfriendly
  • Policies
  • Unreliability of website
Loss
$89
Preferred solution
Apology

Substandard, subversive company

First, there are two companies going by GTL, both deny the existence of the other. Websites look similar. This review is for ConnectNetwork-GTL. WEB APP has confusing pages with vague descriptions (deceptive??). PHONE-I entered money on three different places that were for phone deposits. I just wanted to make sure there was phone money available for my son. service fee for each of the 3 sections. MESSAGING-On the left side of the page, It says messaging, "send letters without pages or stamps" but does not state the fee. On the right side it says messaging, buy 40 letters for 10.00. I bought those but I cannot tell if it is for me to send letters to the inmate or for him to send letters to me. Every single time i attempt to type and submit a letter, it takes 3 or 4 times. I have learned to copy it before i submit it so i don't have to recreate it. More "Services" are PIN DEBIT, TRUST FUND, DEBIT LINK are all places you can pay. Each section has its own service fee! If you can figure it out. THIS whole business model reeks of exploitation without any attempt at customer service. Crystal Olsen
View full review
1 comment
#1653727

Yes there are 2 GTL and each deny the other!! I've been told one of the two offer unlimited calls for a much lower rate.

Can anyone verify they have done this?

The prison calls add up fast! Thanks.

ID
#1161555 Review #1161555 is a subjective opinion of poster.
Service
Connectnetwork Inmate Phone Service
Pros
  • What they said they would offer
Cons
  • That they did not perform their website does not work
Reason of review
Order processing issue
Loss
$500
Preferred solution
support call to correct the problem so I can use the service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article