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Connecticut Department of Labor

Connecticut Department of Labor

www.ctdol.state.ct.us
What is your customer experience with Connecticut Department of Labor?

Connecticut Department of Labor Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Connecticut Department of Labor has 1.2 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Access to funds.
    Cons: Messed up phone system.

  • Recent recommendations regarding this business are as follows: "Get rid of phone tree and have more live people", "Ct dept of labor is failing its customers", "Be careful!".

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Media from reviews

Connecticut Department of Labor - I received a letter about money I received
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unemployment dol benefits money letter unemployment benefits mail amount system return
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Anonymous
map-marker Manchester, Connecticut

Unable to reach live person

Spent over 20 minutes in call tree and never spoke to live person finally gave up. Although this does not surprise me being it is a state office. It is still very disappointing to not be able to talk to someone if you only have a question.

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User's recommendation: Get rid of phone tree and have more live people

Jermaine L Htz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I received a letter about money I received

Connecticut Department of Labor - I received a letter about money I received

I received this letter I dont know what it mean if someone can get in touch with me please I will appreciate it thanks

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Preferred solution: A reason for this

Jermaine L Htz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I received a letter about money I received

I received a letter stating that I owe money for unemployment I have not file for money I been working for the last 7 plus years

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Preferred solution: Reason for paying back money I haven’t ask for

Scott R Ikh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Absolutely joke is all I can say. Disputing "fraud" for a year now, no timely response, can't get info from anyone, trying to find a someone is nearly impossible.

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Updated by user Dec 27, 2023

Nothing has been resolved at this point. I've contacted the DOL Advocacy group and commissioner to no avail.

Original review Dec 20, 2023

Was denied unemployment benefits half way through the lay-off period. Took my whole amount plus every dime of my income tax return.

Left me with nothing during winter. Left numerous messages with DOL commissioner and not one reply.

Had 2 phone hearings, not one piece of mail about anything. This system is obsolete and useless.

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Loss:
$6

Preferred solution: Full refund

Eri Fht

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Verified Reviewer
| map-marker East Hartford, Connecticut

Trouble filing

Every time I file it wont let me complete my filings it literally wouldnt let me file for the last 2 weeks and when I call all I get is automated answers

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Scott R Ikh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Britain, Connecticut

DOL inefficiency

Updated by user Jan 19, 2024

Nothing has been solved, I'm not interested in answering anymore questions and emails either at this point. Either someone can actually assist me or stop wasting my time.

Original review Dec 20, 2023

Ongoing unemployment benefits dispute. Don't file unless absolutely necessary, do your homework to avoid being left with nothing and end up homeless.

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Bridgette F Zfs
map-marker Wethersfield, Connecticut

Having an issue since last month

I waited a week to speak with a rep she took all my info then hung up on me I should not have to wait a week to get disconnected and I still don't know the issue with my claim. This phone system is very unpleasant the representatives are not doing their job if the phone disconnected how about you call the person back

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Pros:
  • Access to funds
Cons:
  • Messed up phone system

Preferred solution: I would like for a representatives to take their class over and be more responsible for failing their clients,customers, and any other of interest I would like to find out what is the issue with my claim

User's recommendation: Ct dept of labor is failing its customers

1 comment
Guest

Same thing happened to me. My case has been pending for over a week.

I called to check the reason why.

He told me that to create a new claim and hung up. No chance to asked him why if I already create one.

Anonymous
map-marker Chicopee, Massachusetts

Access to the DOL receives an “F”. Their response is non existent also an “F”.

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Attempted to file a claim online but was told my identity was stolen. I am working with the integrity Dept To resolve the issue.

This has been going on since Aug 18th. today is the 8th of Sept.

callbacks arent until Sept 14th if you request one through their automated service. Hows that for Gov.?

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Nancy B Bqx

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Verified Reviewer
| map-marker Muncie, Indiana

Fraud

My ss card was stolen and I just got paper work from you guys about my ss and work. I do not live in Connecticut

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Preferred solution: Apology

Anonymous
map-marker Anderson, Indiana

Fraud

I have NEVER LIVED in Connecticut. Why am I receving papers from you? I feel my SS# is being used by somebody else

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User's recommendation: Be careful!

Jordan R Mny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bristol, Connecticut

File weekly claim issue

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Hi to whom it may concern,

I have been trying to get in contact with a human to speak through but it has been difficult on the CT dol call line. I filed my unemployment claim about 3 weeks ago and have been trying to file my weekly claim on the portal but it would not let me do so.

When I click on "file your weekly claim" on the portal it says that I didnt file the week before even though I did. I just want help knowing when I may receive benefits & how I can continue to file my weekly claim since the portal practically wont let me at the moment.

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Preferred solution: Deliver product or service ordered

1 comment
Guest

This exact thing has happened to me this is now my second time except this time I’ve been locked out and now they’re telling me that I have to re-open the claim even though I did file my claim but the computer says that I did not like I said this is happened once before and they fixed it now I’m four weeks behind on unemployment with no checks coming in and have to wait and cannot get in contact with any life person the system is so messed up and I’m beyond frustrated and can’t pay my bills and don’t even have money to live day-to-day at this point because I was thinking this would be resolved since it was not my fault!! Worst costumer service ever!

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