Lindsey R Hcf
map-marker Ural'sk, West Kazakhstan Region

Gross Incompetence

Now that I am a customer and no longer an employee, I can offer this one star for Connect to *** Colorado. I didn't think I had a reason to write this review until I got a $633 bill today from Denver Health for the one month of coverage I enrolled in until my new employer coverage started, plus another month. I cancelled this plan when I realized I also had Medicaid. It shouldn't have been active at all.This organization is so stupid they do this to people all the time. Simultaneous enrollment is a huge problem that can result in penalties when you have to pay back the tax credit you received because you had Medicaid and a marketplace plan with a tax credit. Denver Health billed the full premium without tax credit, and I don't even think it is the correct amount for the plan I selected. I'm just waiting for 1095-A season, when that gets f*kd up too. I used to help customers fix these problems!

On May 24th, 2023, a press release from Bloomberg news announced "Connect for Health Colorado has been recognized as one of the most financially secure, efficiently-run, and innovative healthcare exchanges in the nation and now the partners plan to explore how their policy, operational and technical expertise - coupled with proven development and implementation capabilities -may assist other states and exchanges as they undergo their own

transformations."

I saw this just before I quit my job at Connect For Health Colorado, and I laughed, and laughed, and laughed as I pondered in what alternate dimension most of that statement is true. While I don't doubt that the Colorado Benefits Exchange is one of the most "financially-secure" state insurance exchanges in the country, but "efficiently-run"? Recognized by who?

Here are just a couple of examples of how fellow Yelpers recognize Connect For Health Colorado: "the company who runs the website should be barred from any government contract or business to protect humanity from gross incompetence inflicted on people forced to deal with them."

My favorite reviewer of my former employer said that rather than call Connect for Health Colorado one more time he would rather stand two hours in line at the DMV, walk out, slam his penis in a car door. "Not a modern lightweight Honda door. A big heavy *** of a 1960's Cadillac door."

Regarding Connect for Health Colorado's alleged technical expertise, while speaking to customers I can't tell you how many times I heard the question: "Why does the website break every year during open enrollment?"

In my next STAR format interview for a $20 an hour customer service job when they ask about a time that I went above and beyond for a customer I will tell them about that one time I talked to one too many Connect For Health Colorado customers about how we f*kd up their family's insurance while they were dealing with a major medical issue such as a brain tumor, traumatic brain injury, heart attack or stroke or how without access to their coverage they couldn't afford a prescription that keeps them alive and how I became sleep deprived from the endless overtime, and the phone calls that haunted me throughout my six-hour sleep window resulted in me sending delirious and desperate emails to government officials about what's going on at the Colorado Marketplace when thousands of people were without access to active health insurance throughout January and February, and some on into March and April of 2023.

All I have to say is if you need marketplace insurance, good luck with open enrollment 2024!

Read the rest of these reviews, and you'll see over time Connect for Health Colorado is an organization that never learns from its mistakes. Just know that it doesn't matter, because it's a state-operated monopoly. In 2022 they helped contribute to Big Insurance's $1.25 trillion earnings. They help keep stakeholders and shareholders happy to the tune of $69.3 billion.

If you aren't happy with this organization, definitely reach out to your state representative!

View full review
Loss:
$633
Pros:
  • Some nice people work there
Cons:
  • Evil
  • Horrible customer service
  • Horrible technology

Preferred solution: A new healthcare system in America

User's recommendation: Write to your senator

Mary E Diy
map-marker Fort Collins, Colorado

Horribly run "service"

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Tried to apply for 2019 insurance in 2018. With increased income I no longer qualified. However, they unilaterally, and without notifying me, raised my December 2018 premium from $280 to $913 and withdrew it from my bank.
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Reason of review:
Problems with payment
Padraic Kyo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cant even log in.

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So bad. Tried to login about a two weeks ago. After fighting with the login screen and then the forgot password, I called and they said the account automatically locks if you don't login for more than six months or something. Nice of them to NOT tell me that on the screen when I was struggling for 30 minutes on line. Okay then two weeks later I try to login but no, account is locked and their closed until Monday. I mean what the F, why is it so hard to login to this stupid website? And then try and leave a complaint or feedback and it's almost as bad. Common Colorado. You can do better than this.
View full review
Cons:
  • Logon experience
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous

Website Horrible (especially for Apple products)

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Even though his is my third year using their website it still doesn’t work properly. For starters, I couldn’t log on - the account was locked. Followed the instructions to unlock, to no avail. Twenty minutes later, account was unlocked. After finding that my existing plan was no longer available, found the closest replacement would cost me $500 more per month. Found another plan I could afford, for only about $1,000 per month, and went to check out. Website would not accept any entry into the “State” field for my billing address. Called again, only to be asked if I was using an Apple product. I was, and was told to try a different browser. (Please note that Safari is listed as a preferred browser on their site!) I opened the site in Chrome, went through all the selection again, with the same failure. REALLY?? I wanted to email Customer Service, and there is no option to do so. I don’t know who to complain to, maybe DORA? I know this review will probably never be read by anyone that cares, but at least it’s therapeutic!!!
View full review
Reason of review:
Damaged or defective
Thong Qcj

No help for son

Any minor is put in chp+ but upon their 19th birthday their insurance is immediately dropped, not added into the parents policy automatically. This is unbelievable, but it gets worse- try to add them to your policy prior to expiration will take Months of no coverage loads of 2hour calls and no help but mythical ticket numbers which are good for bathroom use. Try to play an intercollegiate sport or attend a University with no proof of insurance...... lots of penalties from the school and no sports until proof. Nobody to call to fix this who is above this group?
View full review
Loss:
$2000
Cons:
  • Ineptitude of staff
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Greenwood Village, Colorado

Did not warn people they will not pay Premium Tax Credit

It took me 2 months of calling I finally got insurance. Doing taxes I discovered they would not pay the Premium Tax Credit . So I owe the IRS $6500. Really!!!! They claim I made too much money last year. My wife and I combined a whopping $79000. This Obamacare *** is a big Ponzi scheme. THe insurance sucked $6000 deductible per person. Without the tax credit it would have $850/month. We could not use it for the sky high deductible so we would be giving $850/month FOR NOTHING. This is nothing ,but a racket. People who thought this s%$# up need to go to jail. There were no warnings given that they would do this. Instead of investigating the Russians they should be investigating this!
View full review
Loss:
$6500
Reason of review:
Not as described/ advertised

Preferred solution: Wave the $6500 due lack of warning

1 comment
Guest

Same thing happened to us we were never told anything about not qualifying for tax credit and went to do taxes and owe all back to IRS. I agree what a racket they have going. Should be illegal!

Resolved
Pearlene Lfj

Resolved: Connect For Health Colorado - Account Review

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Updated by user Feb 01, 2017

I want to delete this review but can't figure out how. It was not healthcare.gov--it was Connect for Health Colorado.

Original review Jan 30, 2017
My daughter is a very conscientious young woman and she has tried to get health insurance but she has encountered roadblock after roadblock from waiting on hold for 2 hrs each time she calls to getting locked out of her account (then getting a new password that still didn't work!) and at the last minute now being told for the first time that she needs to submit a document before she can sign up. She is frustrated and fed up!!!!!
View full review
Reason of review:
Poor customer service
2 comments
Jahkari Yhi

This is ***, until this last 2 days there hasn't been a hold time and you don't have to upload documents first, you have 90 days to do so before your tax credit is at risk. Try AGAIN.

Terran Mmw

Welcome to the reality of Obamacare.

View more comments (1)
Anonymous

Colo Plan SUCKS !!!

I have stage 4 colon cancer. While there is a pre-existing clause in Obama care NO health companies, choice of 2 for 2017, offer an individual plan that allows me to stay with the oncologist I have been with since December 2013. If I want to continue chemo therapy treatments in 2017 ALL the treatments, lab work and tests will be out-of-pocket. I refuse to bankrupt my family due to this illness, so at this point if I live, if not shame on our government for allowing health care companies to put profits ahead of providing quality health care regardless of age, health, or financial situation.
View full review

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