Connect For Health Colorado Reviews

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Horribly run "service"

Tried to apply for 2019 insurance in 2018. With increased income I no longer qualified. However, they unilaterally, and without notifying me, raised my December 2018 premium from $280 to $913 and withdrew it from my bank.
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ID
#1446469 Review #1446469 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Reason of review
Problems with payment
New Reviewer

Cant even log in.

So bad. Tried to login about a two weeks ago. After fighting with the login screen and then the forgot password, I called and they said the account automatically locks if you don't login for more than six months or something. Nice of them to NOT tell me that on the screen when I was struggling for 30 minutes on line. Okay then two weeks later I try to login but no, account is locked and their closed until Monday. I mean what the F, why is it so hard to login to this stupid website? And then try and leave a complaint or feedback and it's almost as bad. Common Colorado. You can do better than this.
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ID
#1145335 Review #1145335 is a subjective opinion of poster.
Product
Connect For Health Colorado Account
Cons
  • Logon experience
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
New Reviewer

No help for son

Any minor is put in chp+ but upon their 19th birthday their insurance is immediately dropped, not added into the parents policy automatically. This is unbelievable, but it gets worse- try to add them to your policy prior to expiration will take Months of no coverage loads of 2hour calls and no help but mythical ticket numbers which are good for bathroom use. Try to play an intercollegiate sport or attend a University with no proof of insurance...... lots of penalties from the school and no sports until proof. Nobody to call to fix this who is above this group?
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ID
#1144253 Review #1144253 is a subjective opinion of poster.
Cons
  • Ineptitude of staff
Reason of review
Order processing issue
Loss
$2000
Preferred solution
Deliver product or service ordered

Website Horrible (especially for Apple products)

Even though his is my third year using their website it still doesn’t work properly. For starters, I couldn’t log on - the account was locked. Followed the instructions to unlock, to no avail. Twenty minutes later, account was unlocked. After finding that my existing plan was no longer available, found the closest replacement would cost me $500 more per month. Found another plan I could afford, for only about $1,000 per month, and went to check out. Website would not accept any entry into the “State” field for my billing address. Called again, only to be asked if I was using an Apple product. I was, and was told to try a different browser. (Please note that Safari is listed as a preferred browser on their site!) I opened the site in Chrome, went through all the selection again, with the same failure. REALLY?? I wanted to email Customer Service, and there is no option to do so. I don’t know who to complain to, maybe DORA? I know this review will probably never be read by anyone that cares, but at least it’s therapeutic!!!
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ID
#1138077 Review #1138077 is a subjective opinion of poster.
Product
Connect For Health Colorado Website
Reason of review
Damaged or defective

Did not warn people they will not pay Premium Tax Credit

It took me 2 months of calling I finally got insurance. Doing taxes I discovered they would not pay the Premium Tax Credit . So I owe the IRS $6500. Really!!!! They claim I made too much money last year. My wife and I combined a whopping $79000. This Obamacare *** is a big Ponzi scheme. THe insurance sucked $6000 deductible per person. Without the tax credit it would have $850/month. We could not use it for the sky high deductible so we would be giving $850/month FOR NOTHING. This is nothing ,but a racket. People who thought this s%$# up need to go to jail. There were no warnings given that they would do this. Instead of investigating the Russians they should be investigating this!
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1 comment
#1465481

Same thing happened to us we were never told anything about not qualifying for tax credit and went to do taxes and owe all back to IRS. I agree what a racket they have going. Should be illegal!

ID
#1083693 Review #1083693 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
Reason of review
Not as described/ advertised
Loss
$6500
Preferred solution
Wave the $6500 due lack of warning
New Reviewer

Resolved: Connect For Health Colorado - Account Review

Update by user Feb 01, 2017

I want to delete this review but can't figure out how. It was not healthcare.gov--it was Connect for Health Colorado.

Original review posted by user Jan 30, 2017
My daughter is a very conscientious young woman and she has tried to get health insurance but she has encountered roadblock after roadblock from waiting on hold for 2 hrs each time she calls to getting locked out of her account (then getting a new password that still didn't work!) and at the last minute now being told for the first time that she needs to submit a document before she can sign up. She is frustrated and fed up!!!!!
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2 comments
#1279505

This is ***, until this last 2 days there hasn't been a hold time and you don't have to upload documents first, you have 90 days to do so before your tax credit is at risk. Try AGAIN.

#1279308

Welcome to the reality of Obamacare.

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Resolved
ID
#1000199 Review #1000199 is a subjective opinion of poster.
Product
Connect For Health Colorado Account
Reason of review
Poor customer service

Colo Plan SUCKS !!!

I have stage 4 colon cancer. While there is a pre-existing clause in Obama care NO health companies, choice of 2 for 2017, offer an individual plan that allows me to stay with the oncologist I have been with since December 2013. If I want to continue chemo therapy treatments in 2017 ALL the treatments, lab work and tests will be out-of-pocket. I refuse to bankrupt my family due to this illness, so at this point if I live, if not shame on our government for allowing health care companies to put profits ahead of providing quality health care regardless of age, health, or financial situation.
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ID
#955035 Review #955035 is a subjective opinion of poster.

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