Pamela M Jhu

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Driver got lost and then dropped me off at the wrong address!!! I had to walk the rest of the way to my doctors appointment!!
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Preferred solution: Full refund

User's recommendation: Don’t expect good service on weekends!!!


Unwanted Service Additions (just like Wells Fargo scams)

Connect Americamailed 5 pages of fine print attached to a large printcover page to my 91 year old mother. This notice was "thanking her for subscribing" to an extra service at $5.00 / mo (in addition to her regular health alert system.) She had done no such thing! Furthermore they said she could cancel this service, but only within 7 days or else she would incur a cancellation charge. Thereafter, they would continue to automatically bill her for the additional charges. This unethical practice just reeks of elder abuse. I would never choose this *** company and regret my sister forced her sign up for the initial service from these predators.
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Reason of review:
unordered additions to service
map-marker Eagle, Idaho

Medic Alert; great concept, lousy service

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Medic Alert, (Connect America), seems to be more about sales than service. The product itself works, as long as you have a good cell signal. God help you if you're dealing with a customer service rep. I repeatedly asked them to correct information on the account, including current cc info. The calls just kept coming. Two weeks after having a rep close the account & returning the system, I get a call from a "Senior Account Manager" in collections about the account cc being expired. Their system is dis-functional, disjointed, and their phone reps are poorly trained. Had I been given the proper information the first time, no further action would have been required. Don't use them. There are plenty of options.
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  • Uneducated service reps who promised and did not follow through
Reason of review:
Poor customer service

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