we purchased a CPO car last year from Conicelli in Conshohocken, PA. were hesitant but after they ran a carfax report that stated it had one previous owner and no accidents, we settled. things seemed to be going well. we made our monthly payments every month on time the entire year. 3 weeks ago we went to Ford to try and see and trading in our vehicle for an explorer (we need third row due to our family size). the ran a carfax report and said due to an accident, its no longer CPO & we cant get the full value. we were confused because we had never been in an accident. turns out the accident was a year prior to our purchase. we had our original carfax history report from conicelli as well as the new one from Ford. long story short we went to conicelli to figure this out. at first they seemed eager to help us and make us happy. Slyvia emailed HR & another higher up and cc us. after a few calls and emails we finally got a response. went in yesterday and was completely disappointed. they stuck us with a sales man that knew nothing of our situation. showed us a car that was filthy inside, had no number for us and really just wanted us to settle with the ONE car they were willing to show us. presentation is everything. they had ample time to clean the vehicle ( we stopped one night a month ago to peek inside) they showed us and plenty of time to get together numbers & other vehicles that were what we are looking for. since no one told us about the accident ( it had to be towed from the scene) we longer feel safe enough to drive our family around in it. the frame could be bent NOBODY actually knows. we are going on vacation first week of August and have to RENT a vehicle because its a 4hr drive and my husband refused to risk something happening. we barely drive the car anyway (i dont drive) my husband drives his company truck 6 days a week so we barely our ANY miles on Th Hyundai in the year we had it. We have actually contacted Corporate Conicelli since we are getting nowhere with the local. and are contemplating contacted a lawyer. we have gone belly up with this vehicle and are basically being told too bad. Attached are the Carfax reports. As well as a picture of the car in immaculate condition.
- Everything about this situation
Reason of review
trade in value of the CPO vehicle we purchases w/o an accident
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