map-marker Bala Cynwyd, Pennsylvania

Conicelli Honda - Car Repair Review from Bala Cynwyd, Pennsylvania

Took my car that I bought from conicelli for repairs. Made an 8 am appointment for friday. Dropped it off the day before. Come in returned my rental around 3:15. Their still working on my car at 4:30. Claimed I didn't make a real appointment and I wasn't priority. So why did I call and confirm the appointment I made tuesday for friday morning?? And he said I owed him a good service review because he gave me service discounts on my repairs to cover the cost of my rental. I do customer service work and I never told someone that they owe me a good service review.
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Reason of review:
Order processing issue
map-marker Chesterbrook, Pennsylvania

Horrible Service

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Conicelli Honda - Horrible Service
Conicelli Honda - Horrible Service - Image 2
My 2005 honda accord ex always had been serviced at honda dealers and never declined any suggested repairing and replacement. I started with Conicelli Honda service one year ago with oil change. This year on 3/19, I had inspection, oil change and tire rotation all with them. On 6/26, I heard very loud sound and vibration from the front part of the car when I was driving on the high way. I rushed to my home and dropped off my family and tried to drive to Conicelli. But just left my home less than 100 feet, the front wheel on the right went off the car and the car collapsed on the road. All bolts which were used to connect the wheel were broken. I called them. They said I have to bring the car to them by myself. I had tow truck brought the car to them spending 3 hours to get the crippled car on the truck. They refused to provide renting car to me and I had to rent a car by myself. On 6/29, I was told by the service manager that the fixing cost would be a little more than $300. I asked who is going to pay. He said I have to pay all. Then I argued with him about it's a obvious mechanic negligence. He offered me splitting the bill. I said I didn't have any thing wrong on my side and I shouldn't pay any for the fixing. Then he reported this to his boss, so called owner, and returned back to me next day that they're not going to pay any cent and saying it's not their fault. They said they don't know who ever did any thing to my car and said maybe somebody tried to steal the wheel. I couldn't afford the time to fight with them about who's fault. The fixing costed me $563.93. If the bent cover needs to be replaced or fixed, that would be more than $3,000. I paid all the fixing cost and renting and towing. Their service was horrible and hurt me hard.
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  • Hurt
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

map-marker Blue Bell, Pennsylvania

Conicelli Honda - 2015 Honda Cr-V Review from Blue Bell, Pennsylvania

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Conicelli Honda 1100 Ridge Pike, Conshohocken, PA 19428: The salespeople and overall environment in this store is so negative. I have a Honda Civic 2013 from Colorado and what an excellent service and sale process that was with them. Here at Conicelli it is the complete opposite. I asked for a Honda CR-V 2015, Jackson the sales guy was so slow that a regular salesman would have sold 10 cars to someone in the same time. It doesn't end here. When we asked for a discount and wanted the car in before taxes to $25000, he almost got fits. Then he called his even more irritating Sales Manager who happen to be the GM of this location Mr. Mark K Hammond. The moment he came to us he started shouting as if we owe him something. He kept using the word 'ridiculous' several times before we said this is it. Shame on you Honda to have given such *** sales people such important responsibilities. He also added if you will try to negotiate more I will increase $100 every time for the price he wanted to sell me at $28000. Is this customer service. Let me tell you, Honda has definitely lost one sale today if not more than that.
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Reason of review:
Problems with payment

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