Concord Toyota - Customer Care Review from San Juan Capistrano, California

An appointment was made for 10 am to have a Prius regular check up which is to just top off fluids and rotate tires. Not even an oil change is needed.... We were told it would be 2 hours but It is already 1:15pm. We have gone up to ask what is going on several times and we went back just now and they said that our car is barely going to be next. They have not touched our car. It is completely upsetting and we have a 7 hour drive back home today. Nothing we can do.....
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#905308 Review #905308 is a subjective opinion of poster.
San Juan Capistrano, California
Concord Toyota Customer Care
Reason of review
Poor customer service

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