New Reviewer

No refund

Last month I purchased two tickets for Danny Worsnop's performance in Kyiv from concert.ua, not knowing that he would come to my native city. A couple of hours later I found out that he would indeed come to my city and purchased the tickets. After I browsed Concert.Ua's website, I found the button suggesting "Return Tickets". I tried to make a refund, contacted their so-called Customer Care and asked to have the tickets refunded. Firstly I was told that "your request is being processed at the moment", was asked numerous details (e.g. Order ID, date) and finally they accepted my refund request. 3 weeks passed already and no answer yet. I sent 2 follow-up messages in order to get any answer, however, they don't want to respond. It's a pity that it's not possible to return the tickets, despite the fact there IS such an option on their website.
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ID
#1388559 Review #1388559 is a subjective opinion of poster.
Location
Kharkiv, Kharkivska Oblast
Service
Concert Ua Customer Care
Reason of review
Order processing issue
Preferred solution
Full refund

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