Last month I purchased two tickets for Danny Worsnop's performance in Kyiv from concert.ua, not knowing that he would come to my native city. A couple of hours later I found out that he would indeed come to my city and purchased the tickets. After I browsed Concert.Ua's website, I found the button suggesting "Return Tickets". I tried to make a refund, contacted their so-called Customer Care and asked to have the tickets refunded. Firstly I was told that "your request is being processed at the moment", was asked numerous details (e.g. Order ID, date) and finally they accepted my refund request. 3 weeks passed already and no answer yet. I sent 2 follow-up messages in order to get any answer, however, they don't want to respond. It's a pity that it's not possible to return the tickets, despite the fact there IS such an option on their website.
Kharkiv, Kharkivska Oblast
Concert Ua Customer Care
Reason of review
Order processing issue
Companies Similar to Concert UA
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.