Manufacturer: Concept One Accessories Category: Backpacks Clear all filters (1 of 1 reviews match)
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5-26-2016: Bought a back pad for my 7 year old. Zipper closures broke after a very short time with normal 7 year olds daily school use. Their stated Return Policy of 365 days is ONLY if the item is "still in the original packaging and NEVER used." They said their policy for damages due to "use" must claim within 30 days. The backpack shipped to me on 4-21-2016 (not exactly sure of the date I received it). BUT, per their Customer service "I'm...
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2.6
I didn't like
  • Quality of merchandise
  • Return policy
  • Horrible complaint resolution
#854833