Anonymous
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Ful luggage returns

I ordered a Streamline 30 inch rolling duffle from the Ful website. When it arrived I saw that it was too big for my use so I decided to return it and get the smaller 22 inch one. When I tried to return it I had to make several requests just to get the return info e-mailed to me. The return e-mail was an address in CA., a RA# and instructions for packing, insuring and shipping the luggage back to them. There was no prepaid shipping label like other companies provide. I was very disappointed to learn that it would cost $40. just to send it back to them. I won't be paying that much to send it back nor will I be shopping on that web site again. Very frustrating.
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Cons:
  • Return policy
  • Slow response to e-mail requests
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

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