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Ful luggage returns
I ordered a Streamline 30 inch rolling duffle from the Ful website. When it arrived I saw that it was too big for my use so I decided to return it and get the smaller 22 inch one.
When I tried to return it I had to make several requests just to get the return info e-mailed to me. The return e-mail was an address in CA., a RA# and instructions for packing, insuring and shipping the luggage back to them. There was no prepaid shipping label like other companies provide. I was very disappointed to learn that it would cost $40.
just to send it back to them.
I won't be paying that much to send it back nor will I be shopping on that web site again. Very frustrating.
- Return policy
- Slow response to e-mail requests
Preferred solution: Let the company propose a solution
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