Computer Upgrade King
Computer Upgrade King Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Computer Upgrade King has a 1.0 star rating from 1 review with consumers mostly dissatisfied; this summary reflects Computer Upgrade King reviews reporting product and policy issues.
Positive Feedback
No clear positive feedback in the cited review; the reviewer noted nothing favorable about the upgrade experience and described the price level as high.
Negative Feedback / Risk Areas
- Computer Upgrade King customer complaints about receiving a broken laptop after upgrade.
- Refunds withheld or partial returns kept, dispute over alleged damage on return.
- Upgrades used incompatible SSDs causing overheating and nonworking Bluetooth.
- Reviewer reports legal threats and poor customer service when posting negative feedback.
Key Takeaways for Future Customers
- Document receipts and test upgrades immediately; expect resistance on refunds.
- Consider buying through a marketplace like Amazon or do upgrades yourself to avoid service risk.
- Be prepared for challenging customer service and disputed returns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Computer Upgrade King has a 1.0 star rating from 1 review with consumers mostly dissatisfied; this summary reflects Computer Upgrade King reviews reporting product and policy issues.
Positive Feedback
No clear positive feedback in the cited review; the reviewer noted nothing favorable about the upgrade experience and described the price level as high.
Negative Feedback / Risk Areas
- Computer Upgrade King customer complaints about receiving a broken laptop after upgrade.
- Refunds withheld or partial returns kept, dispute over alleged damage on return.
- Upgrades used incompatible SSDs causing overheating and nonworking Bluetooth.
- Reviewer reports legal threats and poor customer service when posting negative feedback.
Key Takeaways for Future Customers
- Document receipts and test upgrades immediately; expect resistance on refunds.
- Consider buying through a marketplace like Amazon or do upgrades yourself to avoid service risk.
- Be prepared for challenging customer service and disputed returns.
Sent me a broken computer and refused a full refund.
- Upgraded SSD caused overheating and Bluetooth issues.
- Refund denied after a long runaround; about $500 kept.
I bought a laptop which they "upgraded" with an ssd drive. It ran too hot and the bluetooth would not work. I called them within 2 days and asked for refund.
After a LONG runaround, i sent the laptop back in pristine condition in their packaging by their shipper. That sat on it a month, then they claimed I broke the case, and kept $500 or so of my purchase price.
I checked with the manufacturer later, and they informed me the SSD was not qualified in that laptop, because it was too hot and took too much power. So basically what I paid them for, knowing what upgrades will work was a waste of money. They will slap in what they have, and if it breaks the computer they are selling you, they will keep as much of your money as they want even after you return it.
I filed complaints on some other review sites and they sent their lawyers after me and the review site. Kind of hard to argue with my receipt, but they got the other review site to drop my review. money for lawyers but not for dealing honestly with their customers.
You are better off doing the upgrade yourself, then if it doesn't work at least you can put back the original hardware and you are not out tons of money for incompetent service and broken equipment.
If you do take a chance on them, buy through Amazon-- NOT DIRECT--, and maybe when things go wrong someone reputable is on your side.
- Refused refund
- Broken laptop
Preferred solution: Full refund
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