I bought a computer that broke and company was not able to fix

Computer Planet is, by far, the worst possible place you could go to buy anything. Basically, they'll attract you with cheap prices, and give you an even cheaper quality product. My experience so far has been terrible. The PC I bought broke apprx. 4 months in (BSOD), and so I emailed them about it. I send the PC in. The problem was that they put in a faulty PSU and it fried the motherboard (so they tell me). I kept chasing them up about it, and they kept telling me it would be deliverd on xxx date - never got a straight answer out of them. The unit never arrived when it was supposed to, and finally over a month later it arrived. Ok, not so bad; but after connecting it up, it turns out that instead of fixing the unit, they broke it even further - Now I cant view anything on the screen, so I wrote them an email to express my frustration. To which they replied by sending me a tracking notice so that I can track my product. I DONT WANT TO TRACK MY PRODUCT I WANT IT FIXED AND I WANT YOU TO READ THE EMAIL FOR ONCE. So I've sent it in AGAIN, and we shal wait and see what happens. The worst thing about them is, they will never answer your questions on the email, they have templates that they send out, and they are not available over the phone, so its all a matter of just keep sending in your computer and hoping they get it right this time. BOTTOM LINE: I'm out at least £50 on courier fees, which i could have spent on buying a decent computer. Not to mention the fact that I am now in an internet cafe to use a computer, and the frustration i've experienced trying to get quesitons answered by people who don't even read your emails. WORST CONSUMER EXPERIENCE EVER!
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#169978

I can only support this opinion with my own experience, and my experience really is near to pressing the charges. These people will exchange the components you originally choose, of course in their favour, even if you did not allow that.

They will take your smaller disk with reasonable performance, and will give you a bigger one of such a low quality, that there is no use for it, and they will call it a bonus. They will downgrade everything to save (their own) money and maximize the profit. After 2 weeks wait, they will send symbolic mail, asking if you agree with some changes, and will go for it, even if you did not approve - nothing. You don't reach anybody to discuss the matter personally, ever.

A few meaningless messages will be exchanged. The reason for being late with the production seems to be the hope, that by the time the very production will start, you will agree with everything - while tired of waiting, feeling lucky that you actually get something. The workmanship will be terrible, switches on the case will be upside down. Cable routing will be a nightmare.

If you went for higher degree computer, these people will get very close to wasting a wonderful components (if anything wonderful left after downgrading) without your knowledge, thus stealing your money. The web site will look nice, but works politically with the prices. Price of the component will depend on overall system you will be building.

Computer Planet disappointed me big time. I recommend to avoid this company.

ID
#112136 Review #112136 is a subjective opinion of poster.
Loss
$1100

About

Computer Planet Delivery Policy
To read more: https://www.computerplanet.co.uk/help/delivery
Computer Planet Warranty
To read more: https://www.computerplanet.co.uk/help/warranty
Computer Planet Terms of Service
Supplies means any Goods or Services Terms means the standard terms set out in this document and includes any special terms agreed in Writing between the Supplier and the Client. The Terms forms part of an agreement between the Supplier and the Client and is a binding document. In the event of any conflict between the Terms and those of the Client (if any), these Terms shall prevail. The headings in these Terms are for convenience only and shall not affect their interpretation. Written confirmation of telephone orders must be clearly marked as such. In default, the Supplier reserves the right to invoice the Client for any charges incurred as a consequence of a duplication of an order. The Client shall be required to quote the appropriate invoice number before any such service can be administered.
To read more: https://www.computerplanet.co.uk/help/terms-conditions
Computer Planet Privacy Policy
The Company collect information about The Client to support Company's business interactions with The User The Company transmit and store this information in a secure fashion but www.computerplanet.co.uk do not give or sell it to anyone else. The Customer's data may be stored and processed in the countries in which Computer Planet operate or in another part of the EU. www.computerplanet.co.uk are committed to safeguarding the privacy of Company's website visitors; this policy sets out how Website will treat The Customer's personal information. This will, however, have a negative impact upon the usability of many websites including Computer Planet Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. Except as provided in this privacy policy, The Company will not provide The User's information to third parties. Information that Computer Planet collect may be stored and processed in and transferred between any of the countries in which www.computerplanet.co.uk operate in order to enable Website to use the information in accordance with this privacy policy.
To read more: https://www.computerplanet.co.uk/help/cookie-privacy-policy
Computer Planet FAQ
To read more: https://www.computerplanet.co.uk/support/faq/
Summary

Computer Planet is a UK based computer system development company. Computer Planet provides computer systems for business, game and home use. The company develops its products based directly on the customer’s order requirements, using only industry best parts (by Asus, Seagate and Samsung) therefor. Online tools help a customer to select and compose virtually any computer of the parts available at the company. There is also a template computer system which can easily be customers by adding various features. In case there are no specific requirements to a product, it is also possible to purchase ready computer systems presented at the online store. The company maintains free delivery via UPS. Computer Planet ensures the largest selection of computer systems in the UK at the lowest prices possible.

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