Computer Planet Reviews
1.1K CLAIMED LOSSES
1 TOTAL REVIEW
I bought a computer that broke and company was not able to fix
Computer Planet is, by far, the worst possible place you could go to buy anything. Basically, they'll attract you with cheap prices, and give you an even cheaper quality product. My experience so far has been terrible. The PC I bought broke apprx. 4 months in (BSOD), and so I emailed them about it. I send the PC in. The problem was that they put in a faulty PSU and it fried the motherboard (so they tell me). I kept chasing them up about it, and they kept telling me it would be deliverd on xxx date - never got a straight answer out of them. The unit never arrived when it was supposed to, and finally over a month later it arrived. Ok, not so bad; but after connecting it up, it turns out that instead of fixing the unit, they broke it even further - Now I cant view anything on the screen, so I wrote them an email to express my frustration. To which they replied by sending me a tracking notice so that I can track my product. I DONT WANT TO TRACK MY PRODUCT I WANT IT FIXED AND I WANT YOU TO READ THE EMAIL FOR ONCE. So I've sent it in AGAIN, and we shal wait and see what happens. The worst thing about them is, they will never answer your questions on the email, they have templates that they send out, and they are not available over the phone, so its all a matter of just keep sending in your computer and hoping they get it right this time. BOTTOM LINE: I'm out at least £50 on courier fees, which i could have spent on buying a decent computer. Not to mention the fact that I am now in an internet cafe to use a computer, and the frustration i've experienced trying to get quesitons answered by people who don't even read your emails. WORST CONSUMER EXPERIENCE EVER!
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