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Ridiculously Unprofessional.

Update by user Apr 05, 2018

i contacted my doctor in Chicago after i left and he prescribed 2 refills for me for 2 months so i can have time to find a new doctor. You know what his first response was when i told him the strange situation ? "Why didn't she call me ?"

Original review posted by user Apr 05, 2018
So my brief and first appointment was an out of this world experience with “dr” Caroline Amanda McDonald’s. God knows I’ve been seeing doctors for decades and since my early teenage years in more than 3 countries including 3rd world countries. But one like that, I have never seen before. This woman has a very dark soul. Whoever approves her to work in their clinic, is bringing in negative energy, bad karma, meanness and bitterness. In other words, I went to a dr and left traumatized. In emotional distress. Literally. I moved from Chicago where I was treated by two of the best, most experienced drs with top notch reviews. Dr Smajkic and then Dr Joseph Bongiorno. My case is not difficult at all. No history of any substance abuse, fully functional, successful, no addiction and no self harming thoughts. Since I came to FL very recently, I didn’t have a lot of time to look for a new dr. I just kept using the rx I refilled before I moved. I was running low and it was harder than I thought to find a doc in my plan who is nearby and available. She was the only one who had openings ASAP even if she’s at least 35 minutes away from me. I checked for reviews and history, I found none and no degrees really worth mentioning but I thought I’m not looking for someone to diagnose me, I just need follow up and rx refills. Well ? Apptmt was at 12 noon. I arrived and checked in at 12:05 (cab got confused by gps). No big deal. I had aaaall the paperwork ready. They took my card and said I owed $250 (more or less) as per my insurance. I told them I called BCBS and they said I only owed $65 specialist copay. They asked me to sit and wait while the brilliant assistant contacted the insurance. After exactly 17 minutes TAKEN AWAY FROM MY APPOINTMENT TIME, the receptionist came up with some weird excuse to explain why they made this mistake. They HAD all my insurance info a week earlier and they STILL made a mistake AND wasted my appointment time. Then the doctor came out. 12:29pm. Half an hour was gone and you are NOT told that you will have to make time for your vitals to be Checked there BEFORE the apptmt. My bp was slightly higher than normal. She started commenting on that, to which I replied that it could be related to the fact that I was upset (+ walking in the heat to find the bdg.). Her response ? “Well you came in late so that took time away from your appointment”. SHAME ON HER, THAT WAS SOOO BELOW THE BELT !!! Do you think she tried to make me feel comfortable or better ? Noooooo !! Absolutely not. She said “we need to go fast because we only have 30 min left”. I couldn’t believe what I was hearing. In other words I was paying the price for THEIR mistake with ME !!!! Hello ??? I stopped her to make it clear for her that I was there at 12:05, she became rude and angry and mostly annoyed: “do you want to have your rx refilled or do you want to spend the remaining time discussing that ?” No I kid you not, this really happened. She started asking me ALL the questions that I have answered in the forms. Wait: didn’t she have 30 minutes to get ready, at least ??!? “How many siblings” etc ?? She somehow “heard” me say I have OCD and I repeatedly corrected her saying I did not and that I only wrote that parents did. She “heard” me say I “still have a full bottle of ptsd med” when I had 3 pills left and that was my main concern. She claimed to have seen an rx “refill by Dr Clark in Chicago” accusing me OF LYING about how much meds I had. She kept interrupting me when I was TRYING to answer her question “have you been on Prozac all your life ?”. I started explaining that back in another town I was being given another med when she interrupted me loudly: “HAVE. YOU. BEEN. ON . PROZAC. ALL. YOUR. LIFE ??” While rolling her eyes and showing clear irritation. I was appalled. The appointment ended with her finally telling me “I’m not the right doctor for you, I will not prescribe the ptsd med”. I explained I paid all this money on cabs because I’m left with 3 pills, but nothing was working. When she mentioned a Dr Clark, honest to god I believed her at first. I thought “could I have possibly seen a Clark and forgotten ??? But where ??!” Then I thought she might be looking at someone else’s record, then finally it dawned on me she was FLAT OUT LYING. she lied and came up with a totally far fetched excuse to justify why she refused to even prescribe FIVE PILLS of Clonazepam 1mg by the time I find another doctor. She refused categorically even though she could easily have reached out to my chicago doctor or my pharmacy to know how many rx I have. I was so appalled that I told her that if she really WANTED to help - as opposed to causing distress and just *** me off because I DARED COMPLAIN-, she should just make a call. She refused to assist, to give me the benefit of the doubt, and stood up while rolling her eyes and making childish smirks with her mouth. That was sooooooooo unbelievable. I literally told her at the end: “ doctor you’re really being childish and unprofessional. That’s just too ridiculous”. I walked out in total distress, never feeling this unwelcome, this ridiculed, this mistreated, this confused. Then i realized this is exactly what she probably wanted me to feel. I am assertive and I stand up for myself but she didn’t like it. I was talking and she was staring at my... jewelry... My goodness you’d expect this from a Walmart store employee... not from a “doctor” !!!! She mocked my famous Chicago docs for choosing a certain med yet wouldn’t dare prescribe anything (she has an unattractive “disgusted” expression on her face). Mrs Einstein: why mock better doctors if you have nothing better to offer ? Aren’t you ashamed of that ? Can’t you handle mild anxiety and mild ptsd ???? We think of doctors as “CARE GIVERS”. This woman literally caused me HARM. I don’t know what her personal situation is, if she’s ever had anyone to give her affection or validation, all I know is that it takes a dark soul to behave this way. You don’t have to be a doctor to feel compassion. Humans everywhere feel it. But your so called doctor ? Not.
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ID
#1226700 Review #1226700 is a subjective opinion of poster.
Service
Comprehensive Medpsych Systems Psychiatry Doctor
Reason of review
Poor customer service

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