Anonymous
map-marker Brooklyn, New York

Service Department

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Do not buy here and if you already have do not service your vehicle here. Take it to someone you trust. They tried to charge me thousands for a loose gas cap. They are corrupt, rude and complete liars. They make offensive jokes about customers. Witnessed numerous times
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Preferred solution: Apology

Georganne Rar
map-marker Smithtown, New York

Incompetent manager

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Misdiagnosed a problem on my air conditioning. Said it was a compressor, sold me a new compressor. Air conditioner still didn’t work. After cost of $900.00 I brought it back and they disregarded me said it was working, but only sometimes just like before. I brought it to another Subaru who said it was an expansion valve and could fix it for $400 I was sold a compressor when I only needed an expansion valve
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Loss:
$900
Pros:
  • Owned 4 subarus
Cons:
  • Frequently needs repair
  • Worst customer service ever
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
Guest

You probably need both and the condenser. If you lose a compressor it is often advised to replace most of the system this includes the Expansion valve, and Condenser.

With a failed compressor you run into what is called black death. If both the expansion valve and compressor go it is highly likely the condenser has a black goo in it from the lubricant used inside the compressor.

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