Compass Truck Sales Reviews

Show reviews that mention
truck sales experience repairs payment money credit problems mines sale
Filter review
New Reviewer

Dont recommend...

Based from my personal experience DON'T BUY THESE USED TRUCKS unless you want to go bakrupt. I have 2 loans with them (yes they got me twice) 1 which is fully paid off but they don't want to release my PAID title until i finish paying the other loan which is BS. Getting legal advice to proceed in getting what's rightfully mines.
View full review
ID
#1257539 Review #1257539 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

COMPASS DESTROYED MY DREAMS OF RUNNING A TRUCKING COMPANY

My first experience with Compass started back in 2010 when I bought my first truck. I was a new driver and they sold me a Freightliner Columbia 2004 for 30,000. I put 6500 down including trade in from a box truck and drove my *** off for 16 months to pay it off. The first problem I never missed a payment, then was time to get my title guess what their accountant was bad at keeping records and said I owed late fees. I said impossible. I made every payment on time so I had to retrieve all of my bank statements in order to prove I was correct. So I kind of let this go and said well I will try them again and buy my second truck. All *** broke loose and devastated my life with the second truck I bought. I bought a 2006 Freightliner Columbia and put a driver in it. After his first trip the engine started leaking antifreeze. I quickly called compass and the owner Mario says use the warranty. So I called a few shops and they told me that they have problems with the warranty getting their money and if the truck does not fall into specific categories then they would not fix truck. Now for the good stuff, I had a leak from head number 3. In order for the shops to quote me they had to go into the engine to see what was causing the leak. The only problem is the leak was considered outside and the warranty did not cover this. Well after 10k plus in repairs (out of pocket) the truck still leaks and compass will not do anything about this. The next thing I had a buddy that also bought a truck from compass, he truck had so much damage that it could not be be fix. Compass actually helped him and tried fixing truck which lasted for maybe half a day then they said well "you must be breaking truck". Right now I am financially ruined and driving for someone else. If your wondering about the first truck I bought well it didn't even last two years before the motor fell apart on the toll road. Paid it off in 16 months and that 19th month the engine fell apart.
View full review
ID
#902891 Review #902891 is a subjective opinion of poster.
Location
Summit, Illinois
Product
2004 Freightliner Trucks Columbia Truck
Cons
  • Devestated
  • Angry
  • Bankrupt
Reason of review
Bad quality
Loss
$50000
Preferred solution
Let the company propose a solution

Compass Truck Sales Financing Review from Brookfield, Illinois

Best experience with this guys, specialy with Milan, sales consultant there. He got me aproved for financing with no credit, we test drove truck, went for inspection by my mechanic, he ordered all repairs to be done, when I got truck delivered I was impressed, truck was sparkly and ready for road. He told me that he is going to take care of me and he did really good job, he showed me everything what was done on truck plus dot, pm service and warranty for 90days. Now after six months I'm planing to get another one, I have my consultant Milan , I'm positive that they are honest people and know what they need to do to get repeat business.
View full review
1 comment
#1045576

LOL

Writen by himself.. ;)

ID
#694665 Review #694665 is a subjective opinion of poster.
Location
Brookfield, Illinois
Reason of review
Good customer service

Other Product Review

All sales rep need to speaks ENGLISH in order to communicate wiht customer and anderstand whats is going on in this field and how to make a sale with good attitude not just a suits
View full review
ID
#677285 Review #677285 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Poor customer service

Compass Truck Sales - Truck Review from Milwaukee, Wisconsin

Compass truck are dead trucks. They sold truck to me for 28500 with cracked engine block.i spend 15000 to find out problems with engine.i put 8500 down 1000 for 30 days fake waranty 15000 for repairs all over USA.i never make any penny with this truck.
View full review
1 comment
#1045572

for a decent truck you have to spend $60k not a 10% of the new truck value !! Come on !

Buy a car for 2k dollars .

For sure you will spend 5k in one year on repairs. Old trucks are good for a person who's

brother has a service shop ..

ID
#664731 Review #664731 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Reason of review
Damaged or defective

Sales tricks and lies

Talked to one of the sales rep who said they can't tell me what's wrong with the truck. Save yourself $ome time by not going there. Once i got there omg omg omg omg omg omg omg a a a a a a a a a a aa a a a a a i was so pissed, they told me one thing on the phone and in person was another thing. Worst thing, I drove 300 miles to get there. Not sure who runs the place, but sales reps need to either change their script or the management is forcing them to do the poor job.
View full review
ID
#582826 Review #582826 is a subjective opinion of poster.
Location
Burr Ridge, Illinois
Reason of review
Poor customer service

Compass Truck Sales - Used Truck Review from New York City, New York

I bought a truck from them in march and since march i already have 1 month and 1 week of downtime due to repairs and i have invested out of my pockets close to $10,000 dollars in repairs alone. When i talked to them about it all they said was " you bought a used truck and you bought it as is". They sold me a used truck with all these problems and i don't believe that's a good representation for themselves as a dealer. I don't believe i will ever purchase from them again.
View full review
2 comments
#1045565

Buying used trucks is a lottery . No one knows what is inside the engine.

No one wants to sell you the bad truck and hear later all complains. You had a bad luck . No one should buy a truck without having any money for repairs. This is a business and sometimes you have invest more than you expected.

Open the restaurant invest 100k and wait for a year for eventual profit..

Im sorry for your bad experience .. Mark

#1014195

your comments is ridiculous , go and buy new truck , you getting used truck , what you want to get , like new ? , I bought 12 truck from them , some perfect some with problems , but 80 % was good , this is gamble , bought brand new Honda , in 1.5 year was going 4 times to dealer with problems

View more comments (1)
ID
#547915 Review #547915 is a subjective opinion of poster.
Location
New York, New York

Huge Down Payment Review

Thank you for sharing your experience with this company. I was going to get a truck and every thing was play out really smooth but when I was asked for a huge down payment I knew something was not right.. I have good credit and yet they came with this argument that didn't make any sense., so I bail out and now that I read this coments. boy am i glad I didn't end up losing $10,000.. thank you guys.
View full review
ID
#507733 Review #507733 is a subjective opinion of poster.
Location
Houston, Texas

Same exact thing

As stated in other complaints they did the same to me after I put $5000 of work into the truck. They came and illegally repossessed the truck from ohio. Then hid the truck. Would not talk to me about getting the truck back. 6 days later said that the truck would be auctioned. Total lie. Would not accept 50% of the balance but only a full compkete payoff. When I got another companybto refinance me... mysteriously the truck was no longer available. Ana in finance, alex the sales manager all the way to angie whom is supposed to be the ceo are crooks. Please do not do business with them you will be sorry and out of a lot of time and money. I wasted a year and a half of mybtime dealing with them.
View full review
3 comments
#1062291

That same thing happend to me i was actualy making payment and they still got it repoed and i didnt know why becouse i was making my payments

#1045580

Trucks are being repossessed after 3 months lack of payments , and not picking up the phone !

#733268

i purchased over 10 trucks from them and had no problems what so ever. if you don't make your payments any company will reposes you truck, so before blaming somebody make sure you're making payments on time.

other thing, if you think that repossession was illegal you have right to go to court with that, believe me you'll lose if you didn't make payments, so stop compaining

View more comments (2)
ID
#443996 Review #443996 is a subjective opinion of poster.
Loss
$50000

Compass Truck Sales

I purchased a truck threw them. It was the biggest mistake I made in my life. Their scam artist all they want is a big down payment. Then they will hook you up with a company (AS Transportation or Mak Trans) where you wont make money and four months they'll get the truck back and sale to some one else. This process is repeated 4 to 3x's a year. I had to come up with a 10,000 dollar down payment my freind who credit was worst than mines only had to come up with 3000. My freind only had his truck 1mo. The repo his with him only being 7 days late on the payment.
View full review
2 comments
#1045585

I don't think that it is worth it . You own 3 payments, around 4500 plus 1000 repo cost ..

You should just pay your monthly payments on time and switch to the different company ... That they will pay $4/ mile ..

#707801

What did you haul?

View more comments (1)
ID
#252469 Review #252469 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$35000

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article