TERRIBLE! Compass Duct Services

I, too, bought the Living Social voucher, then had this company schedule an appointment, only to never show up. I sat here for three hours, then called and was told I'd have to reschedule. I did so (for months out, the "first available"), only to have the same. exact. thing. happen again!! Do not trust this company! They are obviously poorly managed, but they're also rude and unprofessional when you are trying to interact with customer service to address their failures. "They are not our direct employees. We use subcontractors," seems to be a favorite excuse. I am assuming that means that this company is just a "middle man scheduler" with other companies, who only show up to these lower-paying gigs if they were unable to schedule something of their own. Steer clear!
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ID
#911152 Review #911152 is a subjective opinion of poster.
Service
Compass Duct Services Cleaning Service
Reason of review
Poor customer service
New Reviewer

Nonresponsive Company Avoid

I bought a Living Social Voucher for duct and dryer cleaning. Should have known you get what you pay for. Was given a 9-11 window. No one showed up after I had arranged to have someone at the house. I called the main number and was told I would be called back with an ETA; that never came either. Called again and was given a number to call but the person wasn't sure exactly who I was calling (said "I think that is the technician"). Called that number and left a message, never got a return call. Sent an email and never got a response. After I had these issues I googled the company and this appears to happen a lot. Avoid this company.
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ID
#782914 Review #782914 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution

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