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Zara

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 123 TOTAL REVIEWS
  • $10.1K CLAIMED LOSSES
  • $246 AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Absolutely nothing 1
  • Good 1
  • Look of the product but never received it 1
  • Perfuems 1

Customers don't like

  • Customer service12
  • Not caring about customer satisfaction6
  • Rude staff6
  • Refund policy5
  • Rude poor customer service5
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Zulily

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 647 TOTAL REVIEWS
  • $25.5K CLAIMED LOSSES
  • $162 AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Variety of products 9
  • How their website looked 6
  • That they have new items daily 5
  • Website 5
  • Variety of items 4

Customers don't like

  • Misinformation21
  • Long shipping time18
  • Exchange policy13
  • Shipping time frame11
  • Poor quality of items7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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