PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zappos and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zappos
Zulily

Zappos and Zulily Overview

Total reviews 61 1093
Company responses 0 0
Issues resolved 1 6

Zappos and Zulily Consumer Ratings

Rank
329 out of 2104 in Footwear and Clothing category
342 out of 2104 in Footwear and Clothing category
Product or Service Quality
323 in category
259 in category
Customer service
148 in category
205 in category
Advertised vs Delivered
181 in category
279 in category
Diversity of Products or Services
322 in category
242 in category

Zappos and Zulily Rating Details

Product or Service Quality
1.9 (19 reviews)
2.1 (387 reviews)
Reviewer's quote

Knew immediately that they were fake from the squared off pockets, to the missing quality elastic waistband, to the fake plastic/cheap logo that was not only different in size but felt I could peel it off. The metal loop rings where the draw string goes thru didn’t have the signature RVCA stamp and...

Read full review

This has never happened before, Ive been more than happy with most of all the products Ive received from this company until now. I ordered this bag in April for my daughters birthday next month and see pics below to see what I received What I ordered - what I received. Clearly not the same product..

Read full review
Customer service
2.1 (18 reviews)
1.8 (411 reviews)
Reviewer's quote

Regrettably, it appears that we have not been able to provide the customer service level that we strive to provide to all of our customers. Please keep in mind that you can return your purchase for up to 365 days from the purchase date. When returning items to us, products must be in the condition...

Read full review

...Customer service doesn't seem to be a priority either. oh well,, going to shop elsewhere!..

Read full review
Advertised vs Delivered
2.1 (17 reviews)
1.8 (327 reviews)
Reviewer's quote

...Called just to be told they would be shipped that night and delivered the next day and they still haven't been delivered or moved at all. Friends, fiance, and i have been loyal customers for years. We're all finding a new place to shop due to my terrible shipping experience..

Read full review

...I waited almost two months to receive them to have them delivered to the wrong apartment complex with the same apartment number. I called in to Zulily to report the issue. They blatantly accused me of trying to get more merchandise...

Read full review
Diversity of Products or Services
2.5 (17 reviews)
2.9 (347 reviews)
Reviewer's quote

I have had bad experiences with zappos Every time I order they always delay shipping i have had no problems with their products but this not shipping right away is ***. So i just ordered some sneakers for me and looks like i have to call them again i think that this time is the last time I deal...

Read full review

...I've been a long customer of theirs and like their products but what's the point of buying if it never gets received!..

Read full review

Zappos and Zulily Pros and Cons

Pros
  • Customer service
  • Verity
  • Prompt service
  • Variety of products
  • Prices
  • How their website looked
Cons
  • Shipping
  • Racial profiling customers
  • Order processing
  • Customer service
  • Long shipping time
  • Exchange policy

Zappos and Zulily Most Positive Reviews

Top rated reviews
5

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time...

Read full review
5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

Read full review
4.7

Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada,...

Read full review
5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

Read full review

Zappos and Zulily Most Critical Reviews

Lowest rated reviews
1

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in...

Read full review
1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

Read full review
1

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of sh...

Read full review
1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

Read full review

Zappos and Zulily Latest Reviews

Recent published reviews
2.4

Surprised to see so many 3 and 4 star ratings. Order from them and you will find out if those ratings are accurate.

Read full review
2.3

In the summer I ordered 2 items that never arrived. Seemed like they were stolen. Now I ordered a SET of ornaments, so...

Read full review
No votes

I ordered UGG slippers for my wife for Christmas. The order went through and I was told the slippers should arrive no la...

Read full review
No votes

Talked with Customer Service today, we will see what happens, they said I was the second caller this morning

Read full review

Zappos and Zulily Products and Services

Most reviewed product and services
  • Zappos Customer Care (5 reviews)
  • Zappos Shipping Service (2 reviews)
  • Zulily Shipping Service (130 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)