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Zappos

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 45 TOTAL REVIEWS
  • $10.2K CLAIMED LOSSES
  • $926 AVERAGE LOSS
2.2
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Discounts and Special Offers
  • Customer service 1
  • Verity 1

Customers don't like

  • Shipping2
  • Order processing2
  • Customer service1
  • Delivery1
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 668 TOTAL REVIEWS
  • $25.6K CLAIMED LOSSES
  • $160 AVERAGE LOSS
2.1
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Discounts and Special Offers
  • Variety of products 12
  • How their website looked 6
  • Website 6
  • Prices 5
  • That they have new items daily 5

Customers don't like

  • Misinformation22
  • Long shipping time20
  • Exchange policy15
  • Shipping time frame11
  • Poor quality of items7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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