PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zalora and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zalora
Wish

Zalora and Wish Overview

Total reviews
73
15406
Company responses
0
0
Issues resolved
0
62

Zalora and Wish Consumer Ratings

Rank
277 out of 2052 in Footwear and Clothing category
61 out of 313 in Auctions and Marketplaces category
Customer service
286 in category
60 in category
Price Affordability
186 in category
27 in category
Product or Service Quality
187 in category
52 in category
Exchange, Refund and Cancellation Policy
115 in category
44 in category

Zalora and Wish Rating Details

Customer service
1.5 (24 reviews)
1.5 (5278 reviews)
Reviewer's quote

...I have a bad customer service experience when I spoke with the agent named Ron after I provided my information and explained my concern the chat was disconnected. I got another agent and started all over again. Its been a week now and I still havent received any response from them at all...

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...You can not talk to anyone in customer service they keep telling me they don't understand my request when I asked for a refund. Then they emailed me saying it's past the time you can request a refund. All I want is my money back..

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Price Affordability
3 (21 reviews)
3 (4783 reviews)
Reviewer's quote

Was recommended by a friend to order from Zalora. We ordered 5 bottles of Pearlie White mouthwash on 20th July 2020. On 22nd July, I received a parcel from Ninjavan and was opened up to find 2 tubs of "Anti-Blemish Spot Solution". I immediately emailed Zalora to inform them and have waited for more...

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The order price was 58 GBP including shipping charges. It got delayed and expected to receive by 13th Aug 2020 as mentioned by the Wish app. However day before yesterday I got to know that the product has reached UK and I receive a mail from Royal Mail tracking number :LA323178543CN that it cant be...

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Product or Service Quality
2.4 (20 reviews)
2 (4592 reviews)
Reviewer's quote

...I will call customee service too. First time ko pa naman umorder sa Zalora akala lo okay pero hindi!..

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When I am asking to give me the Courier service or Australia post tracking number, the wish support is giving me App tracking url which is showing wrong status of all 7 items for my bundle order. No items are as of now delivered and Wish support is not able to give courier service tracking number,...

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Exchange, Refund and Cancellation Policy
2.5 (19 reviews)
1.7 (4646 reviews)
Reviewer's quote

Do you have any landline I have 2 damage tshirt to return/refund. order # 244222646 Chris Antonio..

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...That's reasonable but to change it to October now and you can't even cancel the order now for a refund, you must wait til OCTOBER to see if you receive it and if it's the right product you thought you ordered? Bull..

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Zalora and Wish Pros and Cons

Pros
  • Have good price and good products
  • Zallora
  • Good products
  • Cheap
  • Good prices
  • Prices
Cons
  • Poor customer service
  • Poor in terms of tracking your item
  • Do not deliver on time
  • Poor customer service
  • How i tried contacting them and no response
  • No way to contact a live person

Zalora and Wish Most Positive Reviews

Top rated reviews
5

wrong order send.can i get then exactly item that i ordered since the size for the item is run out for make a new order.

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5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

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5

I have already shipped my parcel to zalora order number 285824932-6824 to cancel this items because the size doesn't...

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5

It wouldnt let me order now. I want to order now

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Zalora and Wish Most Critical Reviews

Lowest rated reviews
1

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its...

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1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

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1

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora...

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1

We are Merchants and Sell on WISH. We sell good products, but unfortunately, the site is full of scammers (BUYERS) who...

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Zalora and Wish Latest Reviews

Recent published reviews
1

I havent received my order this is order number in zalora 282277646 courier was ninjavan this is ridiculous

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1

I try to get problem resolved they keep sending me to a site i have to pay to get answers.

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No votes

I did not processed any refund order and i cannot re order the item anymore
Name: Verna Princess Jimenez
Order#: 262433246...

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5

It say a rabbit cage was delivered and a night gown and underwear was delivered but we have not received any of them...

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Zalora and Wish Products and Services

Most reviewed product and services
  • Zalora Shipping Service (10 reviews)
  • Zalora Customer Care (8 reviews)
  • Wish Shipping Service (5025 reviews)
  • Wish Customer Care (1867 reviews)
  • Wish Account (640 reviews)