PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Windows USA and Window World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Windows USA

Windows USA

Has verified representatives
5.0
Windows USA
Window World

Windows USA and Window World Overview

Total reviews
146
903
Company responses
26
16
Issues resolved
0
13

Window World was first mentioned on PissedConsumer on Aug 26, 2008 and since then this brand received 903 reviews. It is 757 reviews more than Windows USA received since Oct 4, 2009. Windows USA responds to reviews and communicates with its consumers more often than Window World. Windows USA customer service team contacts its customers via PissedConsumer.com in 18 percent of cases.

Windows USA and Window World Consumer Ratings

Rank
2 out of 269 in Windows and Doors category
26 out of 269 in Windows and Doors category
Customer service
4 in category
27 in category
Exchange, Refund and Cancellation Policy
4 in category
26 in category
Product or Service Quality
6 in category
17 in category

According to consumer ratings and reviews, Windows USA ranks 24 points higher in the Windows and Doors category than Window World. People gave Windows USA 5 stars for Customer service criterion in Windows and Doors category and it is 77 points higher than the worst rated brand in this category. At the same time, Window World was rated 1.5 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Windows USA has a higher rating than Window World. Regarding Product or Service Quality criterion, consumers gave Windows USA 4.9 stars and it is 93% greater than other in category. Window World however was rated 1.9 stars and it is 79% greater than other in category.

Windows USA and Window World Rating Details

Customer service
5 (47 reviews)
1.5 (343 reviews)
Reviewer's quote

...He followed through with everything he said he was going to do and went above with his customer service. I am now a true believer in this product. My wife and I are extremely satisfied and our expectations were surpassed..

testimonial

Order windows in August it December and did not get installed yet!

PissedConsumer1719528
Exchange, Refund and Cancellation Policy
4.8 (46 reviews)
1.6 (198 reviews)
Reviewer's quote

Our installation crew did an awesome job installing our new vinyl replacement windows in our home. They were very courteous and friendly. They even took extra time to explain the workings of each window unit and made sure we were completely satisfied. They also made sure to clean up everything they...

testimonial

They install new inserts over rotten wood framing and trim, its really sad that, as soon as the home owner turns around, you have no quality ,I watched them work, and saw what they do to cut corners ,youll be shocked

William C
Product or Service Quality
4.9 (45 reviews)
1.9 (262 reviews)
Reviewer's quote

Windows USA has an awesome product. I had 15 windows installed and was immediately rewarded with sound reduction from the highway noise behind my house. I've also noticed that the air conditioner isn't running as often as it did before...

testimonial

Window World did not stock, and never has stocked, the product I was told I was getting. This is best summed up by Window World Operations Manager Chad Hahn: “In my professional opinion I believe it is best you reach out to another company to install these customized screens on inside of your SGD’s...

Lise L

Windows USA and Window World Pros and Cons

Pros
  • Great installation
  • Great sales staff
  • Great product
  • Installation crew
  • Price
  • Look of the windows
Cons
  • Salespeople
  • Customer service
  • Never return phone calls
  • Customer service and quality

Windows USA and Window World Most Positive Reviews

Top rated reviews
5

An amazing quality window for a great price. The installation crew was amazing and made the process a breeze! I highly...

5

i dont know why people are bashing the company based on one store there are almost 300 stores for a reason the...

Windows USA and Window World Most Critical Reviews

Lowest rated reviews
3

I don't usually post reviews but this was a unique experience.

My experience was almost identical to yours. After a...

1

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After...

Windows USA and Window World Latest Reviews

Recent published reviews
5

Windows USA has an awesome product. I had 15 windows installed and was immediately rewarded with sound reduction from...

Read all 27 reviews
4

Chris and his team did great work, cleaned up and did a great job. All windows and door look great inside and out.

Read all 903 reviews

Windows USA and Window World Products and Services

Most reviewed product and services
  • Windows Usa Window Installation (73 reviews)
  • Windows Usa Window (17 reviews)
  • Windows Usa Customer Care (9 reviews)
  • Window World Window (315 reviews)
  • Window World Window Installation (191 reviews)
  • Window World Installation (72 reviews)