PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wigsbuy and ZaZalum Wigs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wigsbuy
ZaZalum Wigs

Wigsbuy and ZaZalum Wigs Overview

Total reviews 822 69
Company responses 0 0
Issues resolved 23 0

Wigsbuy and ZaZalum Wigs Consumer Ratings

Rank
72 out of 305 in Beauty Supplies and Equipment category
83 out of 305 in Beauty Supplies and Equipment category
Customer service
44 in category
53 in category
Website
69 in category
73 in category
Product or Service Quality
66 in category
68 in category
Price Affordability
83 in category
62 in category

Wigsbuy and ZaZalum Wigs Rating Details

Customer service
1.4 (339 reviews)
1.2 (19 reviews)
Reviewer's quote

There is no way to directly contact customer service with this company. No phone number, no live chat at the time I tried. Can only hope they will answer an email...

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...I had ho call customer service to see if they received order..

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Website
2 (335 reviews)
1.8 (17 reviews)
Reviewer's quote

The website uses models with their Real Hair! How are you supposed to see what a wig will look like, if there are no actual pictures of the models wearing the wigs? I took a chance, and when I received the wig, of course it looked nothing like the picture...

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When I opened the packages neither one of them looked like the picture on the website. When I followed the company's protocol concerning their return policy by emailing them to receive the return address to ship everything back they refused to provide this information. They kept telling me to read...

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Product or Service Quality
1.3 (308 reviews)
1.1 (19 reviews)
Reviewer's quote

...They have absolutely no style to them at all and the quality is horrible. I purchased 2 wigs for a total of $350. There is NO valid phone number to call them at and the live chat didn't even work...

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February 3, 2020 I ordered 2 wigs from Zazalum. One wig was on back order which I have yet to receive. The wig I received was NOT the wig I ordered. I ordered a human hair wig but received a synthetic wig. Im addition it was a totally different wig. I emailed Zazalum they asked for pictures of the...

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Price Affordability
2 (291 reviews)
2.4 (16 reviews)
Reviewer's quote

They falsely advertise real human hair as a wig to buy, and then for the bargain price of hundreds of dollars, they ship you a nasty, cheap synthetic wig that is absolutely nothing like the product you ordered. And then the fun really begins when they refuse you a return and refund. They are still...

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the wigs are good, but the orders take a long time. I got one that i didn't like, 100% refund/return may be true if you can find where to return it. Emails never answered, returned to address sent from and its been 3 weeks or more with no response.

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Wigsbuy and ZaZalum Wigs Pros and Cons

Pros
  • Horrble
  • Frustrante
  • Deceptive website
  • Have beautiful wigs but they are tricking people
  • Cheating black women
  • Wigs look beautiful on the website
Cons
  • Terrible customer service
  • Customer service is poor
  • Color was hideous unlike picture
  • You will be disappointed
  • I will never order again and i want my money back
  • Hard to get refund

Wigsbuy and ZaZalum Wigs Most Positive Reviews

Top rated reviews
5

Top Quality Anti Electrostatic Comb
No more unkempt hair for me, as these anti electrostatic combs are ideal for detangl...

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4

I ordered an Asymmetric short straight Bob wig in June and i have not received it tracking # UE77377****YP GBW127...

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5

I emailed the website several questions and they got back to me within 24 hours with easy to understand and nice...

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3.3

I waited and waited to get a wig that looks nothing like picture then it she’d like crazy. When I tried to style hair...

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Wigsbuy and ZaZalum Wigs Most Critical Reviews

Lowest rated reviews
1

I am a breast cancer patient. I ordered a wig from Wigsbuy because the reviews were "good", and the wig "looked" cute....

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1

I ordered my product on a Sunday evening a week ago (7 days) and paid to have it received in 3-5 days (extra $19). The...

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1

I ordered a wig from this co. and I have tried to reach them to get a conformation
number to return it. It has been 2 we...

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1

The wig I saw online and purchased...Zazalum. com was not the wig that was sent to my home ..it is of poor quality. And...

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Wigsbuy and ZaZalum Wigs Latest Reviews

Recent published reviews
1

Ordered platinum layered wig got a one length with bangs black footed silver tipped wig. Complained and they had me...

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1

I ordered a wig on April 25, 2020 and I never received it. I was told that it was enroute and I couldnt receive my...

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No votes

Will i still be able to get the discount for my purchase?

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No votes

I placed order over a month ago. Ive tried calling and email. No response. I had I known it was a company out of the...

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Wigsbuy and ZaZalum Wigs Products and Services

Most reviewed product and services
  • Wigsbuy Wig (368 reviews)
  • Wigsbuy Shipping Service (104 reviews)
  • Wigsbuy Human Hair Wig (51 reviews)
  • Zazalum Wigs Shipping Service (30 reviews)
  • Zazalum Wigs Wig (23 reviews)