PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Yourswigs and Wigsbuy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wigsbuy
1.6
Yourswigs
Wigsbuy

Yourswigs and Wigsbuy Overview

Total reviews 20 823
Company responses 0 0
Issues resolved 0 23

Yourswigs and Wigsbuy Consumer Ratings

Rank
18 out of 305 in Beauty Supplies and Equipment category
72 out of 305 in Beauty Supplies and Equipment category
Customer service
11 in category
45 in category
Exchange, Refund and Cancellation Policy
13 in category
46 in category
Price Affordability
52 in category
83 in category
Product or Service Quality
22 in category
67 in category

Yourswigs and Wigsbuy Rating Details

Customer service
2.7 (17 reviews)
1.4 (339 reviews)
Reviewer's quote

...But the customer service was so GOOD it made me consider another star. I ordered Wednesday and received my package Tuesday, so almost a week. Not too bad...

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There is no way to directly contact customer service with this company. No phone number, no live chat at the time I tried. Can only hope they will answer an email...

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Exchange, Refund and Cancellation Policy
2.3 (16 reviews)
1.1 (271 reviews)
Reviewer's quote

...For 2-1/2 months and numerous emails between Yourwigs and my bank their resolution was to refund $10. 00 and I could keep the wig. Are they kidding, why would I keep a wig so ugly I would never wear it? At the end, my bank issued me a refund as a good faith gesture...

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...I emailed them with my concerns and made arrangements to send the item back for an exchange. I sent it on October 11, 2020. I tracked it and it was returned fine...

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Price Affordability
2.8 (16 reviews)
2 (291 reviews)
Reviewer's quote

The product I received has no resemblance with the pictures on the website. Colour and style are different. Poor quality and looks very artificial. Requested a refund.

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They falsely advertise real human hair as a wig to buy, and then for the bargain price of hundreds of dollars, they ship you a nasty, cheap synthetic wig that is absolutely nothing like the product you ordered. And then the fun really begins when they refuse you a return and refund. They are still...

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Product or Service Quality
2.5 (16 reviews)
1.3 (308 reviews)
Reviewer's quote

...The quality was equally as bad. I've received 120% wigs from premierlace wigs and they have so..

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...They have absolutely no style to them at all and the quality is horrible. I purchased 2 wigs for a total of $350. There is NO valid phone number to call them at and the live chat didn't even work...

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Yourswigs and Wigsbuy Pros and Cons

Pros
  • Good service
  • Fast delivery
  • Horrble
  • Frustrante
  • Deceptive website
Cons
  • Not like the picture
  • Return policy
  • Product
  • Terrible customer service
  • Customer service is poor
  • Color was hideous unlike picture

Yourswigs and Wigsbuy Most Positive Reviews

Top rated reviews
5

Originally I was going to give the unit 4 stars, but their customer service has earned them back the 5th star. I...

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5

Top Quality Anti Electrostatic Comb
No more unkempt hair for me, as these anti electrostatic combs are ideal for detangl...

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5

I received my wig today I must say it was well worth the money..the hair is very soft and pretty..deliver was exactly wh...

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5

I emailed the website several questions and they got back to me within 24 hours with easy to understand and nice...

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Yourswigs and Wigsbuy Most Critical Reviews

Lowest rated reviews
1

I purchased a unit from this site and received something totally different. When a refund is requested they ask for a...

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1

I am a breast cancer patient. I ordered a wig from Wigsbuy because the reviews were "good", and the wig "looked" cute....

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1

Sent me the wrong wig. I sent requested picture of item number of wig which was incorrect and they are telling me it is...

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1

I ordered a wig from this co. and I have tried to reach them to get a conformation
number to return it. It has been 2 we...

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Yourswigs and Wigsbuy Latest Reviews

Recent published reviews
1.5

DO NOT ORDER FROM THIS CO. I ordered a wig Aug 5, 2017. The wig I ordered was a beautiful short wavy style, and very...

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No votes

I received a wig that I did not order and I have been charged twice (once through PayPal and once through The Seller)...

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1.9

The product I received has no resemblance with the pictures on the website. Colour and style are different. Poor...

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1

Ordered platinum layered wig got a one length with bangs black footed silver tipped wig. Complained and they had me...

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Yourswigs and Wigsbuy Products and Services

Most reviewed product and services
  • Yourswigs Human Hair Wig (6 reviews)
  • Yourswigs Remy Human Hair Wig (5 reviews)
  • Yourswigs Wig (3 reviews)
  • Wigsbuy Wig (369 reviews)
  • Wigsbuy Shipping Service (104 reviews)
  • Wigsbuy Human Hair Wig (51 reviews)