PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wide Open West and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wide Open West
Xfinity

Wide Open West and Xfinity Overview

Total reviews
207
1680
Company responses
0
0
Issues resolved
2
6

Wide Open West and Xfinity Consumer Ratings

Rank
248 out of 1428 in Telecommunications category
233 out of 1428 in Telecommunications category
Customer service
166 in category
164 in category
Diversity of Products or Services
182 in category
133 in category
Price Affordability
233 in category
266 in category
Product or Service Quality
164 in category
141 in category

Wide Open West and Xfinity Rating Details

Customer service
1.4 (104 reviews)
1.4 (677 reviews)
Reviewer's quote

...You cant even talk to customer service in the US they are in Philippines. I am very unhappy with the downgrade of customer service and will be looking for new provider..

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I have asked repeatedly for a customer service supervisor to return my call and no one has ever called me. Today's payment was clearly Comcast his fault because you did not have permission to automatically debit Payment from my checking account but you wont take responsibility nor will you cover...

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Diversity of Products or Services
1.9 (88 reviews)
2 (539 reviews)
Reviewer's quote

...After contacting WOW to resolve the issue, WOW refused to honor the 2nd year $133/month contract price and terminated their services. I sent back all equipment in a WOW supplied FedEx box. My final bill sent June 24,2020 showed a credit of $60...

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Tv billing customer services number..

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Price Affordability
1.9 (81 reviews)
1.7 (565 reviews)
Reviewer's quote

Every 6 months i was charged a price increase. Supervisors were rude and would make promise to fix problem for a year, and 6 months later was in the same place..

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This is the most dishonest Provider in the industry! I agreed to a price for my mobile service and they billed that price. Then they increased my bill after that. They then say I had 14 days to return the phone, but they are on a 30 day billing cycle, but it took them 30 days to start billing me...

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Product or Service Quality
1.8 (80 reviews)
1.8 (598 reviews)
Reviewer's quote

I purchase their product for an elderly home bound relative living in another state. I would have switched to Comcast or Direct TV long ago except for the fact I am dealing with an elder that does not like change and at 90 I am not about to deal with the blowback. It seems WOW increases their rates...

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I called to inquire about a lower monthly plan for Internet only service. I called 3 times and could not get anyone in the line except a robot who was repeating itself, which is very frustrating. Then I would get a link sent to my phone to chat with yet another robot that just repeated the same...

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Wide Open West and Xfinity Pros and Cons

Pros
  • No contracts
  • Priceses
  • Price
  • Internet speed
  • Frustrated
  • Customer service is a joke so is managment
Cons
  • Customer service
  • Slow equipment and poor quality
  • Lying salesman
  • Customer service
  • Price
  • Poor customer resolution

Wide Open West and Xfinity Most Positive Reviews

Top rated reviews
5

This is a copy of the complaint I sent in today. No need to elaborate otherwise, just know that they are a small/regiona...

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5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

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5

I need help my account won't let me in I need to reset it

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5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

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Wide Open West and Xfinity Most Critical Reviews

Lowest rated reviews
1

Screen black out on all channels and both tvs for 3 plus hous and customer service wants you to trouble shoot on a...

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1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

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1

I was on a price guaranty. After 4 months my bill was increased. I was told that premium channels were no longer...

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1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

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Wide Open West and Xfinity Latest Reviews

Recent published reviews
1

WOW violated our two year contract (Account # 014432461) by attempting to charge me $155/month starting the second year...

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No votes

All the information in the world about how to make a payment. I need help resolving an account overlap

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1.1

This company is by far the WORST cable TV provider I have ever dealt with.
I purchase their product for an elderly home b...

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No votes

Technician came to my house every set my password and when I put it in it did not work

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Wide Open West and Xfinity Products and Services

Most reviewed product and services
  • Wide Open West Internet Service (33 reviews)
  • Wide Open West Bundle (29 reviews)
  • Wide Open West Tv Service (16 reviews)
  • Xfinity Internet Service (215 reviews)
  • Xfinity Customer Care (144 reviews)
  • Xfinity Bundle (72 reviews)