PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westgate Resorts and Wyndham Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westgate Resorts
Wyndham Hotels And Resorts

Westgate Resorts and Wyndham Hotels And Resorts Overview

Total reviews
615
495
Company responses
0
0
Issues resolved
2
1

Westgate Resorts was first mentioned on PissedConsumer on Jan 5, 2008 and since then this brand received 615 reviews. It is 120 reviews more than Wyndham Hotels And Resorts received since Jan 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Westgate Resorts customer support team and Wyndham Hotels And Resorts customer service.

Westgate Resorts and Wyndham Hotels And Resorts Consumer Ratings

Rank
170 out of 1932 in Hotels and Resorts category
186 out of 1932 in Hotels and Resorts category
Customer service
123 in category
135 in category
Staff
146 in category
147 in category
Website
190 in category
124 in category

According to consumer ratings and reviews, Westgate Resorts ranks 16 points higher in the Hotels and Resorts category than Wyndham Hotels And Resorts. People gave Westgate Resorts 1.5 stars for Customer service criterion in Hotels and Resorts category and it is 284 points higher than the worst rated brand in this category. At the same time, Wyndham Hotels And Resorts was rated 1.4 stars for Customer service criterion in this category and it is 272 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wyndham Hotels And Resorts has a higher rating than Wyndham Hotels And Resorts. Regarding Website criterion, consumers gave Westgate Resorts 1.9 stars and it is 53% greater than other in category. Wyndham Hotels And Resorts however was rated 2.2 stars and it is 70% greater than other in category.

Westgate Resorts and Wyndham Hotels And Resorts Rating Details

Customer service
1.5 (185 reviews)
1.4 (191 reviews)
Reviewer's quote

Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

PissedConsumer1375743

...Customer Care offers poor service and no resolution at this time..

Paizlee
Staff
1.8 (172 reviews)
1.8 (174 reviews)
Reviewer's quote

...My husband and I were celebrating his birthday at their Paradise Road Resort in Las Vegas, when Westgate staff offered us a “free breakfast. ” For a start, the breakfast was very poor, and then this sales rep who could hardly speak English began trying to sell us a timeshare. And he would not stop...

Crystal L

The staff offered some stale bacon that had been sitting for probably well over the safe limit and I had to take it due to needing substance so my head would stop spinning and my system could calm down. The danger Wyndhams sales reps put people like me in with health conditions to make that buck is...

Mike S
Website
1.9 (158 reviews)
2.2 (153 reviews)
Reviewer's quote

...Their website doesn't work half the time. They took 2 months just to figure out a login/password. Worst part is that the discounts are a LIE...

ani l

I am very upset about this matter I completely and totally by accident somehow booked a room on the expedia website and as soon as I realized it I tried to stop it immediately but it went through so I then called the super 8 motel on SeaTac and tried to explain that I booked a room with them not...

Stephanie M

Westgate Resorts and Wyndham Hotels And Resorts Pros and Cons

Pros
  • Location
  • Amenities
  • Places showed to us
  • Sheets and towels were white
  • Rooms are always clean and nice
  • Beautiful brochures
Cons
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Fees
  • Customer service
  • Deception
  • Room was not clean and smells bad

Westgate Resorts and Wyndham Hotels And Resorts Most Positive Reviews

Top rated reviews
5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

5

Wow, I'm just shocked that somebody would get that low and audio record people they work with. I left jobs in the past w...

Westgate Resorts and Wyndham Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

Westgate Resorts and Wyndham Hotels And Resorts Latest Reviews

Recent published reviews

It is supposed to go to the judge next to determine judgements. I have not heard anything from attorneys on this matter...

Read all 615 reviews
2.3

Reserved two rooms for two nights on their website. When I checked in, they sent me to the wrong room and the key didn't...

Read all 495 reviews

Westgate Resorts and Wyndham Hotels And Resorts Products and Services

Most reviewed product and services
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (41 reviews)
  • Westgate Resorts Customer Care (31 reviews)
  • Wyndham Hotels And Resorts Room (70 reviews)
  • Wyndham Hotels And Resorts Customer Care (47 reviews)
  • Wyndham Hotels And Resorts Sanitary Conditions (30 reviews)