PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westgate Resorts and Wyndham Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westgate Resorts
Wyndham Hotels And Resorts

Westgate Resorts and Wyndham Hotels And Resorts Overview

Total reviews
621
515
Company responses
0
0
Issues resolved
2
1

Westgate Resorts and Wyndham Hotels And Resorts Consumer Ratings

Rank
184 out of 1266 in Hotels and Resorts category
204 out of 1266 in Hotels and Resorts category
Customer service
128 in category
145 in category
Website
206 in category
137 in category
Location
147 in category
166 in category
Exchange, Refund and Cancellation Policy
121 in category
106 in category

Westgate Resorts and Wyndham Hotels And Resorts Rating Details

Customer service
1.5 (189 reviews)
1.5 (198 reviews)
Reviewer's quote

Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

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...The customer service is horrendous on top of this. We this problem fixed now. We do not deserve to be ignored..

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Website
1.9 (162 reviews)
2.2 (158 reviews)
Reviewer's quote

...Their website doesn't work half the time. They took 2 months just to figure out a login/password. Worst part is that the discounts are a LIE...

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Reserved two rooms for two nights on their website. When I checked in, they sent me to the wrong room and the key didn't work. (Not my room so the key shouldn't have worked!) I go back down to the desk and the clerk sends me back up because she isn't sure if it is the key that isn't working or if...

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Location
2.9 (161 reviews)
2.6 (180 reviews)
Reviewer's quote

...excited to come to Westgate and I had many things planned including but not limited to taking full advantage of the spa; this is why I chose this particular location. When I arrived on Sunday everything was great. Later in the evening there was an issue with the air conditioner in the room and I reached out to the...

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BAM I have an injury at this location wile a guest of Wyndham rewards and the hotel owners and insurance company and Franchisor all left me haging for $26,000 spent out of pocket and medical bills total piled up . I feel its wyndham Rewards who should be responsible for there actions in not keeping...

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Exchange, Refund and Cancellation Policy
1.4 (158 reviews)
1.5 (158 reviews)
Reviewer's quote

...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

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Differences: 1) they charge your card at check-in order to get you to go to Owners update meetings only to refund the charge once you have made it all the way through the grueling meetings. Which are essentially sales meetings? This is at almost every vacation and they take up 5 or 6 hours! So...

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Westgate Resorts and Wyndham Hotels And Resorts Pros and Cons

Pros
  • Location
  • Northing
  • Amenities
  • Sheets and towels were white
  • Rooms are always clean and nice
  • Front desk staff
Cons
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Pushy sales manager
  • Customer service
  • Deception
  • Room was not clean and smells bad

Westgate Resorts and Wyndham Hotels And Resorts Most Positive Reviews

Top rated reviews
5

My husband and I went a month ago to Orlando wanted to see what knid of deal we could get.Honestly the first young man w...

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5

Wow, I'm just shocked that somebody would get that low and audio record people they work with. I left jobs in the past w...

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5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

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5

Many things have happened. I.e, putting us up in a hotel where our room's toilet overflowed and they expected us to...

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Westgate Resorts and Wyndham Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

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1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

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1

We were in Branson,Mo. and wanted tickets to some shows. We were told that it would
be $156.00 for two shows. Then the...

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1

https://www.facebook.com/WyndhamHotelLiers Visit my site and Like the page. I have also been lied to and pressured into...

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Westgate Resorts and Wyndham Hotels And Resorts Latest Reviews

Recent published reviews
No votes

The hotel service was terrible. The manager Abel didnt seem to care and the security manager were rude along with the...

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No votes

Staff and other guests not wearing masks.
Also very dirty and unappealing grounds.

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2

Reservations made through Hotels.com.
Friday, July 3, 2020 - Sunday, July 5, 2020
@ Westgate Vacation Villas and Town Cent...

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1

When I called La Quinta they assured me everyone wore a mask. The lady at the front desk said nobody told me.
Pool is emp...

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Westgate Resorts and Wyndham Hotels And Resorts Products and Services

Most reviewed product and services
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)
  • Wyndham Hotels And Resorts Room (71 reviews)
  • Wyndham Hotels And Resorts Customer Care (47 reviews)
  • Wyndham Hotels And Resorts Sanitary Conditions (31 reviews)