PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zelle Pay and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zelle Pay
Western Union

Zelle Pay and Western Union Overview

Total reviews
605
746
Company responses
0
0
Issues resolved
0
4

Western Union was first mentioned on PissedConsumer on Aug 12, 2007 and since then this brand received 746 reviews. It is 141 reviews more than Zelle Pay received since Nov 8, 2017.

Zelle Pay and Western Union Consumer Ratings

Rank
46 out of 305 in Cash Services category
33 out of 305 in Cash Services category
Customer service
34 in category
26 in category
Reliability
33 in category
21 in category
Product or Service Quality
37 in category
22 in category

According to consumer ratings and reviews, Western Union ranks 13 points higher in the Cash Services category than Zelle Pay. People gave Zelle Pay 1.2 stars for Customer service criterion in Cash Services category and it is 31 points higher than the worst rated brand in this category. At the same time, Western Union was rated 1.3 stars for Customer service criterion in this category and it is 39 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Western Union has a higher rating than Zelle Pay. Regarding Product or Service Quality criterion, consumers gave Zelle Pay 1.1 stars and it is 55% worse than other in category. Western Union however was rated 1.4 stars and it is 66% greater than other in category.

Zelle Pay and Western Union Rating Details

Customer service
1.2 (262 reviews)
1.3 (205 reviews)
Reviewer's quote

Payment from send with BOA account to my Credit Union account. His funds were removed immediately but my bank can't receive them. The rep on the phone was about as helpful as a dull knife, sounded like from some far away country based on his accent. Cannot cancel transaction with my bank, going to...

PissedConsumer1722938

Western union account hacked, worse customer service..

PissedConsumer1618816
Reliability
1.1 (257 reviews)
1.4 (130 reviews)
Reviewer's quote

I started out using Zelle within capital one. Then Zelle starting requiring text message verification. I don't get text messages. Zelle is completely useless. Capital one claims it is not their app and they have no control over fixing it. Zelle claims it is the banks Zelle app version and Zelle has...

Clydia

I sent money to my Mom using Western Union but they always have problems like the MTCN is not correct or one number is incorrect even though my mom always review the MTCN numbers. I will never ever go to this company to send money again.

Hidemi S
Product or Service Quality
1.1 (250 reviews)
1.4 (206 reviews)
Reviewer's quote

She wanted to use the same service to pay me back, since it's what her bank uses and my payments to her had gone through successfully. I gave her my phone number to use and Zelle used an email to notify me of funds waiting to pay out which proves they know the email associated with my phone number...

Corinne N

(This is the first time I am using WU, so it’s a combination of misunderstanding its range of services and a lack of understanding Spanish). The money was sent from WU Colon in Quito to WU in Arizona. Unfortunately my friend (who has an Arizona bank account) currently lives in Colombia and cannot...

Donnavan-John L

Zelle Pay and Western Union Pros and Cons

Pros
  • Quick transfer
  • Getting money transfered easy
  • Total useless
  • Wu wire service
  • Past transfers went well
  • Fair
Cons
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Failure to transfer money
  • Customer service
  • Will not use western union again
  • Customer service no resolution

Zelle Pay and Western Union Most Positive Reviews

Top rated reviews
5

I cannot log in to zelle

5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

Zelle Pay and Western Union Most Critical Reviews

Lowest rated reviews
1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

Zelle Pay and Western Union Latest Reviews

Recent published reviews
1

I started out using Zelle within capital one. Then Zelle starting requiring text message verification. I don't get text...

Read all 605 reviews

I received about 6 emails from WU informing me of 4 transaction for $125 each one of the email said that the money was...

Read all 746 reviews

Zelle Pay and Western Union Products and Services

Most reviewed product and services
  • Zelle Pay Money Transfer (313 reviews)
  • Zelle Pay Mobile Application (53 reviews)
  • Zelle Pay Account (45 reviews)
  • Western Union Money Transfer (366 reviews)
  • Western Union Money Order (100 reviews)
  • Western Union Customer Care (33 reviews)