PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Union and Xoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Union
Xoom

Western Union and Xoom Overview

Total reviews
779
68
Company responses
0
0
Issues resolved
4
1

Western Union and Xoom Consumer Ratings

Rank
37 out of 203 in Cash Services category
41 out of 203 in Cash Services category
Customer service
27 in category
38 in category
Product or Service Quality
26 in category
29 in category
Website
28 in category
31 in category
Privacy and Data Security
24 in category
26 in category

Western Union and Xoom Rating Details

Customer service
1.4 (216 reviews)
1.2 (30 reviews)
Reviewer's quote

By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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...This is the WORST company, and the Philippians is NO PLACE to park an American customer service center. AVOID THEM LIKE THE PLAGUE. closing my 20 year Paypal account when i get back to the states...

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Product or Service Quality
1.5 (213 reviews)
1.4 (27 reviews)
Reviewer's quote

After five years of excellent service Western Union leaves me stranded in a locked down Corona Virus zone with no affordable way to get cash to myself or to the family that I support, and the company doesn't care. There is a software glitch in Western Union's computer's handling of my...

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Xoom sent two transactions instead of one, and their customer service was unable to cancel it after 15 minutes even though their policy says they can cancel within 30 minutes. Called up 3 times and wasted around 2 hours, no email with case ID and every time I talk to them it is always about "we are...

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Website
1.7 (207 reviews)
1.7 (24 reviews)
Reviewer's quote

...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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I used Xoom to send money on Saturday morning 9:30 for my son's birthday on Monday and to pay rent. The money did not arrive until 3ish Wednesday afternoon. Two days after my son's birthday and 4 days after I send it for delivery same day Saturday. I reached out 4 times to Xoom to inquire about the...

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Privacy and Data Security
2 (194 reviews)
1.9 (22 reviews)
Reviewer's quote

I am reviewing Western Union based on their lack of security and lack of concern regarding financial transactions through their service. It seems at least every other month their Website is down and when you call they say it is because of an update. Currently I am on the phone with a WU agent, who...

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...Their real intent is to gather financial data for sale to third parties. Good luck getting your money refunded once they pull it from your account too!..

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Western Union and Xoom Pros and Cons

Pros
  • Wu wire service
  • Past transfers went well
  • I liked it and i have been using it for 5 years
  • When they let you send money its great
  • Fast transaction at times
  • But only use debit card
Cons
  • Customer service
  • Business tactics
  • Will not use western union again
  • Incompetent
  • Bad customer care
  • Repeated delays

Western Union and Xoom Most Positive Reviews

Top rated reviews
5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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4

I have used XOOM over 100 times to send from U.S>. to Philippines. WU and Moneygram constantly gave me problems. I felt...

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday m...

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3.5

Horrible service, they lie about if you transfer money to an account and paying the fee with you debit card the...

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Western Union and Xoom Most Critical Reviews

Lowest rated reviews
1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

Send money to Honduras, they never said it was going to take 5 days for a transfer. Tried every day to cancel the transa...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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1

Xoom want to verify what you do with the US$100.00 you send to someone. They act like they are the IRS, the DEA. They...

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Western Union and Xoom Latest Reviews

Recent published reviews
1.2

All of the staff is located over seas and either cant help or dont care

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2.4

I used Xoom to send money on Saturday morning 9:30 for my son's birthday on Monday and to pay rent. The money did not...

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1

I need a refund on a lost money order

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No votes

I just need my transactions that I send to Eladia Acosta Aldana please i really needed thank you

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Western Union and Xoom Products and Services

Most reviewed product and services
  • Western Union Money Transfer (374 reviews)
  • Western Union Money Order (106 reviews)
  • Western Union Customer Care (38 reviews)
  • Xoom Money Transfer (40 reviews)
  • Xoom Customer Care (6 reviews)