PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Union and Xoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Union
Xoom

Western Union and Xoom Overview

Total reviews 784 100
Company responses 0 0
Issues resolved 4 2

Western Union and Xoom Consumer Ratings

Rank
41 out of 221 in Cash Services category
42 out of 221 in Cash Services category
Customer service
35 in category
41 in category
Product or Service Quality
33 in category
31 in category
Website
34 in category
28 in category
Privacy and Data Security
26 in category
30 in category

Western Union and Xoom Rating Details

Customer service
1.3 (216 reviews)
1.3 (46 reviews)
Reviewer's quote

By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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After 3 more days, a few shouty phone calls with the useless customer service and some never answered emails I felt lucky to even have my money back. Based on similar stories I found on the internet starting from 2014 this unethical practice to hold back clients' money as long as possible (refund...

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Product or Service Quality
1.5 (215 reviews)
1.5 (41 reviews)
Reviewer's quote

...Every time I call them the customer service rep transfer me to the money order department. I have to hold on for a half hr. , then someone on their end hangs up..

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Not happy with customer care phone number service . it doesn't put the call on hold and disconnect immediately ..

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Website
1.7 (208 reviews)
1.8 (39 reviews)
Reviewer's quote

...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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...On July 21st my niece called JMMB and was asked for the same information I had filled out on Xoom website when I sent the money. Today is July 30th she is yet to get the money deposited to her account. Do not use Xoom...

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Privacy and Data Security
1.9 (194 reviews)
1.8 (36 reviews)
Reviewer's quote

I am reviewing Western Union based on their lack of security and lack of concern regarding financial transactions through their service. It seems at least every other month their Website is down and when you call they say it is because of an update. Currently I am on the phone with a WU agent, who...

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...Their real intent is to gather financial data for sale to third parties. Good luck getting your money refunded once they pull it from your account too!..

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Western Union and Xoom Pros and Cons

Pros
  • Past transfers went well
  • Wu wire service
  • Fair
  • When they let you send money its great
  • Easy when it works
  • But only use debit card
Cons
  • Customer service
  • Business tactics
  • Will not use western union again
  • Incompetent
  • Bad customer care
  • Repeated delays

Western Union and Xoom Most Positive Reviews

Top rated reviews
5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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5

Like 10 muy excelente gracias por trabajo

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday my Mot...

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4.6

I transfer money from my account to my brother in law edwin josue cordon

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Western Union and Xoom Most Critical Reviews

Lowest rated reviews
1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

Send money to Honduras, they never said it was going to take 5 days for a transfer. Tried every day to cancel the transa...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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1

Xoom want to verify what you do with the US$100.00 you send to someone. They act like they are the IRS, the DEA. They...

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Western Union and Xoom Latest Reviews

Recent published reviews
1

It didnt allow me to transfer my money transfer sent by my father. It didnt allow me to move the money to my netspend...

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No votes

I needed help singing in my account , called customer service so many times for consecutive three days . No one ever...

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1

I sent in my money order refund request. I want to know when I can expect a refund back and be notified it was received.

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1

I had 1200 taking from my bank account from someone that set up an account with my information. I reported it to...

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Western Union and Xoom Products and Services

Most reviewed product and services
  • Western Union Money Transfer (376 reviews)
  • Western Union Money Order (105 reviews)
  • Western Union International Money Transfer (30 reviews)
  • Xoom Money Transfer (50 reviews)