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West Elm

Furniture and Decor
Has verified representatives
  • 9 ISSUES RESOLVED
  • 36 COMPANY RESPONSES
  • 536 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $926 AVERAGE LOSS
2.0
Customer service
Reliability
Staff
Website
Exchange, Refund and Cancellation Policy
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response6
  • Delivery and product quality5
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Z Gallerie

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 204 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.7
Customer service
Reliability
Staff
Website
Exchange, Refund and Cancellation Policy
  • Store merchandising 5
  • Display in store 3
  • Shopping in the store 1
  • Horrid manager 1
  • Design 1

Customers don't like

  • Customer service20
  • Problem resolution4
  • Awful costumer service4
  • Customer service and return policy3
  • Unorganized2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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