PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Younique and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Younique
Wen

Younique and Wen Overview

Total reviews
357
1782
Company responses
0
0
Issues resolved
5
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1425 reviews more than Younique received since May 31, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Younique customer support team than with Wen customer service.

Younique and Wen Consumer Ratings

Rank
165 out of 1159 in Cosmetics and Personal Care category
113 out of 1159 in Cosmetics and Personal Care category
Customer service
84 in category
67 in category
Website
112 in category
91 in category
Reliability
109 in category
61 in category

According to consumer ratings and reviews, Wen ranks 52 points higher in the Cosmetics and Personal Care category than Younique. People gave Younique 1.9 stars for Customer service criterion in Cosmetics and Personal Care category and it is 348 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Customer service criterion in this category and it is 365 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wen has a higher rating than Younique. Regarding Reliability criterion, consumers gave Younique 1.7 stars and it is 75% greater than other in category. Wen however was rated 2 stars and it is 86% greater than other in category.

Younique and Wen Rating Details

Customer service
1.9 (209 reviews)
2 (242 reviews)
Reviewer's quote

...Customer service attempted to blame me suggesting I put my lids on tighter. Yet I reported it the 1st time product used right after it arrived. They use every tactic not to return or replace product..

Tonya E

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

Kort
Website
2.2 (202 reviews)
2.4 (228 reviews)
Reviewer's quote

I contacted their customer care 4 times via their website and 3 out of the 4 times I never got a reply. The only time I did, the agent just said she would be happy to pass me on to another department and left it their without any assurance that they would take care of my case and no apologies for...

PissedConsumer1110592

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

Zaiah
Reliability
1.7 (201 reviews)
2 (93 reviews)
Reviewer's quote

I will now get my refund- thank you

Vanisha

Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!

PissedConsumer1688374

Younique and Wen Pros and Cons

Pros
  • Presenter
  • Sales representative
  • Rosewater
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Products
  • Defective products
  • Customer service
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Younique and Wen Most Positive Reviews

Top rated reviews
5

Honestly I love younique! Yes it's pricy but I hasn't found a good foundation until I tried the liquid foundation. Oh...

5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

Younique and Wen Most Critical Reviews

Lowest rated reviews
1

I'm really annoyed. Not with the makeup, or necessarily the business, but basically I have one of your representatives...

1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

Younique and Wen Latest Reviews

Recent published reviews

Nothing nothing has happened at all what else do you want me to sY

Read all 357 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

Younique and Wen Products and Services

Most reviewed product and services
  • Younique Touch Mineral Foundation (49 reviews)
  • Younique Foundation (41 reviews)
  • Younique Mascara (30 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)