PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Younique and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Younique
Wen

Younique and Wen Overview

Total reviews 417 1786
Company responses 0 0
Issues resolved 6 2

Younique and Wen Consumer Ratings

Rank
195 out of 920 in Cosmetics and Personal Care category
130 out of 920 in Cosmetics and Personal Care category
Customer service
91 in category
70 in category
Website
130 in category
98 in category
Reliability
127 in category
74 in category
Product or Service Quality
161 in category
119 in category

Younique and Wen Rating Details

Customer service
1.9 (220 reviews)
2 (244 reviews)
Reviewer's quote

HORRIBLE customer service. Website states to call or email. Called, couldn't get through to anyone..

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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Website
2.2 (210 reviews)
2.4 (230 reviews)
Reviewer's quote

I contacted their customer care 4 times via their website and 3 out of the 4 times I never got a reply. The only time I did, the agent just said she would be happy to pass me on to another department and left it their without any assurance that they would take care of my case and no apologies for...

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I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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Reliability
1.6 (210 reviews)
2 (94 reviews)
Reviewer's quote

Your makeup is very pricey .Not good quialty.l can't believe how price the makeup

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Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!

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Product or Service Quality
1.7 (210 reviews)
2 (225 reviews)
Reviewer's quote

I placed an order with Ashley z Procick primer and concealer it was 78 dollars and she never sent my product and now will not answer my messages asking if she has heard anything I ordered July 21 and she stole my money and probably kept my primer and asked me to order cause she needed the money I...

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used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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Younique and Wen Pros and Cons

Pros
  • Presenter
  • Makeup
  • Sales representative
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Products
  • Defective products
  • Customer service
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Younique and Wen Most Positive Reviews

Top rated reviews
5

Honestly I love younique! Yes it's pricy but I hasn't found a good foundation until I tried the liquid foundation. Oh...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

Ive used younique makeup for over a year and LOVE it. Seriously some of these complaints made me laugh out loud. If...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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Younique and Wen Most Critical Reviews

Lowest rated reviews
1

I'm really annoyed. Not with the makeup, or necessarily the business, but basically I have one of your representatives...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I was very hopeful that the 3D+ fiber lashes would be everything that they were promoted as , and as promised by the...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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Younique and Wen Latest Reviews

Recent published reviews
No votes

I did not receive my full order. I only received one item with no packing slip. I would like to revive my full order.

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5

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...

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No votes

Consultant selling in a spa is this legal cause I was told I couldnt do this when I wanted too.

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2.5

First of all the box that I ordered for overnight delivery did not come overnight delivery it is saying that it will be...

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Younique and Wen Products and Services

Most reviewed product and services
  • Younique Touch Mineral Foundation (49 reviews)
  • Younique Foundation (42 reviews)
  • Younique Mascara (32 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)