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Wen

Cosmetics and Personal Care
  • 2 ISSUES RESOLVED
  • 1769 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.1
Customer service
Website
Staff
Reliability
Discounts and Special Offers
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Thinning hair falling out 5

Customers don't like

  • Hair loss12
  • Lost my hair11
  • Deceptive marketing practice8
  • Customer service7
  • Unhelpful customer service4
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Younique

Cosmetics and Personal Care
  • 4 ISSUES RESOLVED
  • 323 TOTAL REVIEWS
  • $6.9K CLAIMED LOSSES
  • $265 AVERAGE LOSS
1.9
Customer service
Website
Staff
Reliability
Discounts and Special Offers
  • Presenter 3
  • Sales representative 2
  • Rosewater 2
  • Website 1
  • Tiara lupidi was an amazing presenter 1

Customers don't like

  • Products3
  • Tube was only a quater of the way full2
  • Shipping time2
  • Quality of products compared to how they advertise it2
  • Faults products or the faults claims2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Dallas, Texas, United States #1182229

These are not comparable companies. These 2 companies do not sell any of the same types of products (Wen is only haircare, whereas Younique is almost all other types of cosmetics except for haircare), and they have different sales structures where Younique is sold by a sales team working from home and Wen is sold direct to consumer from their website and in certain beauty stores such as Sephora.