PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Younique as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
Younique

Wen and Younique Overview

Total reviews
1782
354
Company responses
0
0
Issues resolved
2
5

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1428 reviews more than Younique received since May 31, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Younique customer support team than with Wen customer service.

Wen and Younique Consumer Ratings

Rank
110 out of 1214 in Cosmetics and Personal Care category
164 out of 1214 in Cosmetics and Personal Care category
Customer service
65 in category
82 in category
Website
86 in category
113 in category
Product or Service Quality
105 in category
142 in category

According to consumer ratings and reviews, Wen ranks 54 points higher in the Cosmetics and Personal Care category than Younique. People gave Wen 2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 360 points higher than the worst rated brand in this category. At the same time, Younique was rated 1.9 stars for Customer service criterion in this category and it is 343 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wen has a higher rating than Younique. Regarding Product or Service Quality criterion, consumers gave Wen 2 stars and it is 75% greater than other in category. Younique however was rated 1.7 stars and it is 67% greater than other in category.

Wen and Younique Rating Details

Customer service
2 (242 reviews)
1.9 (208 reviews)
Reviewer's quote

...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...

Eldean

In the Moodstruck 3d Fiber Lash class action lawsuit, Younique has been ordered to provide all customer names, addresses, phone numbers, and e-mail addresses in California, Florida and Ohio to be notified of the Class Action. The Judge's authorized notice says: "If you purchased Younique Moodstruck...

ALL Y
Website
2.4 (228 reviews)
2.2 (201 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

Zaiah

I contacted their customer care 4 times via their website and 3 out of the 4 times I never got a reply. The only time I did, the agent just said she would be happy to pass me on to another department and left it their without any assurance that they would take care of my case and no apologies for...

PissedConsumer1110592
Product or Service Quality
2 (223 reviews)
1.7 (196 reviews)
Reviewer's quote

I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the...

Devorah

I ordered my first product-the foundation mentioned above. I did so because I like the rep. Oh my the SMELL-I wore it two days and the stale perfume smell was too much-made me sick...

Fascia B

Wen and Younique Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Presenter
  • Sales representative
  • Rosewater
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Products
  • Defective products
  • Customer service

Wen and Younique Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

5

Honestly I love younique! Yes it's pricy but I hasn't found a good foundation until I tried the liquid foundation. Oh...

Wen and Younique Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

1

I'm really annoyed. Not with the makeup, or necessarily the business, but basically I have one of your representatives...

Wen and Younique Latest Reviews

Recent published reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

My November kudos was delivered yesterday to Pittsburgh PA, i live in Chester Illinois. I am not happy. I want my order...

Read all 354 reviews

Wen and Younique Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)
  • Younique Touch Mineral Foundation (49 reviews)
  • Younique Foundation (41 reviews)
  • Younique Mascara (30 reviews)