PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Webster Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Webster Bank

Wells Fargo and Webster Bank Overview

Total reviews 1643 53
Company responses 0 0
Issues resolved 1 0

Wells Fargo and Webster Bank Consumer Ratings

Rank
104 out of 748 in Banks category
120 out of 748 in Banks category
Customer service
104 in category
89 in category
Product or Service Quality
70 in category
68 in category
Website
81 in category
108 in category
Reliability
89 in category
54 in category

Wells Fargo and Webster Bank Rating Details

Customer service
1.3 (395 reviews)
1.3 (21 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

Read full review

...Customer service is terrible. The few dollars you might save are not worth the aggravation and attorney fees. I worked with the Greenwich, CT branch who are your best friends until you actually apply and then they don't return your calls...

Read full review
Product or Service Quality
1.4 (346 reviews)
1.4 (19 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

Read full review

...95 service fee is a regular thing, except since moving to Florida where there is no such thing as Webster bank I’ve had to use money orders, no big deal. This month same as regulate deposited a money order got an email and went on my way. Only to open the account a month later to find -108...

Read full review
Website
1.9 (329 reviews)
1.7 (18 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

Read full review

Started getting calls about my account overdue. Due to Corona Virus no one answered a phone to change my address. Did an address change with some guy. He failed to change it and I kept getting calls about my old address. This started a week ago.The incompetency is unreal. They won't send me a bill...

Read full review
Reliability
1.3 (304 reviews)
1.5 (20 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Read full review

I purchased a Hoover Power Mate vacuum with a 30 day money back guarantee. I was dissatisfied and called the company. I received a FedEx return label and next day returned the Hoover Power Mate vacuum. I received a tracking number and this was tracked, verified, and signed. I also verified with...

Read full review

Wells Fargo and Webster Bank Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Yes
  • We like it
  • Nithing
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Dishonest and crooks
  • Unscrupulous
  • Unprofessional

Wells Fargo and Webster Bank Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Read full review
4.3

Tried calling the manager at the 363 Main Street location and Carolynn was very rude even in the way she answered the...

Read full review
5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

Read full review
No votes

Wells Fargo and Webster Bank Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Read full review
1

Too many freaking fees !!

Read full review
1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

Read full review
1

I noticed that Webster has been charging overdraft fee for money that has already been deducted from account which as...

Read full review

Wells Fargo and Webster Bank Latest Reviews

Recent published reviews
1

A check sent to be mailed was stolen (maybe out of our mailbox), altered, and deposited via ATM into an unauthorized...

Read full review
1

Started getting calls about my account overdue. Due to Corona Virus no one answered a phone to change my address. Did...

Read full review
No votes

You are putting people in danger by allowing people in your bank with their face covered. Did you ever stop to think...

Read full review
No votes

Asked a simple question about overdraft fees and was given a railroad answer. Was more confused when I hung up the...

Read full review

Wells Fargo and Webster Bank Products and Services

Most reviewed product and services
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)
  • Webster Bank Mortgage (5 reviews)
  • Webster Bank Debit Card (2 reviews)