PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zerorez and We Clean Carpet of Minneapolis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zerorez
We Clean Carpet of Minneapolis

Zerorez and We Clean Carpet of Minneapolis Overview

Total reviews
164
137
Company responses
0
0
Issues resolved
1
1

Zerorez and We Clean Carpet of Minneapolis Consumer Ratings

Rank
47 out of 483 in Cleaning Services category
69 out of 483 in Cleaning Services category
Product or Service Quality
32 in category
44 in category
Customer service
33 in category
45 in category
Reliability
27 in category
41 in category
Price Affordability
58 in category
59 in category

Zerorez and We Clean Carpet of Minneapolis Rating Details

Product or Service Quality
1.7 (82 reviews)
1.3 (70 reviews)
Reviewer's quote

...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..

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... ILLEGAL & BOGUS contract which states you the homeowner will not hold them accountable for damage to your home or theft!!!! Who would ever agree to that? The service guys equipment let out a foul offensive smelling odor that filled my house, my carpet now smells like a dirty wet mop and it didnt prior to , he didn't clean inside of my closets and the carpet is still dirty! I called about 3 days later and hot a manager who called himself "John" who told me ther...

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Customer service
1.7 (78 reviews)
1.4 (73 reviews)
Reviewer's quote

I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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...DO NOT ALLOW THESE PEOPLE TO CLEAN YOUR CARPET!! The customer service is horrible and the quality of work is horrible!!!!!..

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Reliability
1.9 (74 reviews)
1.4 (64 reviews)
Reviewer's quote

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day, when he arrived said he could not do the job we had to move all our furniture we're 80 years old that just couldn't happen. I called the company the day before to see if there was...

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Carlsbad California. Quoted me one price on phone $59 for sanitize and steam one bedroom. Tech would quote me to steam clean a marble tile bathroom about 4 x4 We have no pets, no stains, room an occasional guest room. Techs arrived and would only shampoo for $64. They quoted a minimum of $700 to a...

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Price Affordability
1.5 (71 reviews)
1.5 (60 reviews)
Reviewer's quote

...Looked like a rushed job because I didn’t want all the extras that doubled the price. All the hype on the radio got us interested. But I quickly realized all the extra sales that go on after the estimate...

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...He let us know up front what our “out the door” price would be. The house smells like a fresh citrus field! Couldn’t be happier..

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Zerorez and We Clean Carpet of Minneapolis Pros and Cons

Pros
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
  • Thought the guy and his wife were decent enough
  • Technician was nice
  • Less than zero
Cons
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging
  • Sloppy workmanship
  • Quality of service and price
  • Price quoted when appt made was not what was charged

Zerorez and We Clean Carpet of Minneapolis Most Positive Reviews

Top rated reviews
5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

Wow what a great company i had the best tech ever jason was his name and had a helper did everthing i asked than he...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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5

The Truck 3 came out give me the proper quote on my carpets after looking at them and they look so good like brand new...

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Zerorez and We Clean Carpet of Minneapolis Most Critical Reviews

Lowest rated reviews
1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

I am a business man in the service industry for 35 years...

First the tech was late and he told my why...He was hung ov...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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1

I WAS TO HAVE MY CARPETS DOWN THE SAME DAY AND TIME AS THE GUY WHO JUST COMPLAINED, I NEVER GOT A CALL SO I LEFT I HAD...

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Zerorez and We Clean Carpet of Minneapolis Latest Reviews

Recent published reviews
1.8

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day,...

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1

On the phine I was quoted $189 but in person my bill came out to be $275. They make you pay BEFORE the job is done...

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2

When they tried to clean a spot on my loveseat about the size of my little fingernail it resulted in a fist sized spot....

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1

Carlsbad California. Quoted me one price on phone $59 for sanitize and steam one bedroom. Tech would quote me to steam...

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Zerorez and We Clean Carpet of Minneapolis Products and Services

Most reviewed product and services
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (8 reviews)
  • We Clean Carpet Of Minneapolis Carpet Cleaning Service (52 reviews)
  • We Clean Carpet Of Minneapolis Cleaning Service (34 reviews)
  • We Clean Carpet Of Minneapolis Customer Care (16 reviews)