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Our website collected and compiled various consumer reviews about We Clean Carpet of Minneapolis and Zerorez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
We Clean Carpet of Minneapolis and Zerorez Overview
Total reviews
137
165
Company responses
0
0
Issues resolved
1
1
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We Clean Carpet of Minneapolis and Zerorez Consumer Ratings
Rank
68
out of 490 in Cleaning Services category
47
out of 490 in Cleaning Services category
Customer service
45
in category
33
in category
Product or Service Quality
44
in category
31
in category
Reliability
41
in category
27
in category
Price Affordability
59
in category
58
in category
We Clean Carpet of Minneapolis and Zerorez Rating Details
Customer service
1.4 (73 reviews)
1.7 (79 reviews)
Reviewer's quote
...DO NOT ALLOW THESE PEOPLE TO CLEAN YOUR CARPET!! The customer service is horrible and the quality of work is horrible!!!!!..
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I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...
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Product or Service Quality
1.3 (70 reviews)
1.7 (83 reviews)
Reviewer's quote
... ILLEGAL & BOGUS contract which states you the homeowner will not hold them accountable for damage to your home or theft!!!! Who would ever agree to that? The service guys equipment let out a foul offensive smelling odor that filled my house, my carpet now smells like a dirty wet mop and it didnt prior to , he didn't clean inside of my closets and the carpet is still dirty! I called about 3 days later and hot a manager who called himself "John" who told me ther...
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...Im a Store Manager at a large retail store, my sweet 76-year-old grandmother recommended Zerorez to me, my appointment was for my home, but I was also testing your service for my business as well. I will not be recommending this service to my supervisor because of this lack of reliability..
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Reliability
1.4 (64 reviews)
1.9 (75 reviews)
Reviewer's quote
Carlsbad California. Quoted me one price on phone $59 for sanitize and steam one bedroom. Tech would quote me to steam clean a marble tile bathroom about 4 x4 We have no pets, no stains, room an occasional guest room. Techs arrived and would only shampoo for $64. They quoted a minimum of $700 to a...
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I had zerorez come out to clean the carpet in my home.The equipment they use does a good job. I mean they were able to get out some pretty tough stains, not all them but some.The problem is the guy who came out was in an extreme hurry and didn't get all the carpet in the areas that I paid for. they...
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Price Affordability
1.5 (60 reviews)
1.5 (72 reviews)
Reviewer's quote
...He let us know up front what our “out the door” price would be. The house smells like a fresh citrus field! Couldn’t be happier..
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...Looked like a rushed job because I didn’t want all the extras that doubled the price. All the hype on the radio got us interested. But I quickly realized all the extra sales that go on after the estimate...
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We Clean Carpet of Minneapolis and Zerorez Pros and Cons
Pros
Thought the guy and his wife were decent enough
Technician was nice
Less than zero
When they left
Technician was friendly and professional
Way my carpets were cleaned
Cons
Sloppy workmanship
Quality of service and price
Price quoted when appt made was not what was charged
Misrepresentation on price
Bait and switch
Service and the price gauging
We Clean Carpet of Minneapolis and Zerorez Most Positive Reviews
Top rated reviews
5
Wow what a great company i had the best tech ever jason was his name and had a helper did everthing i asked than he...
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5
I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...
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5
The Truck 3 came out give me the proper quote on my carpets after looking at them and they look so good like brand new...
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5
The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!
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We Clean Carpet of Minneapolis and Zerorez Most Critical Reviews
Lowest rated reviews
1
I am a business man in the service industry for 35 years...
First the tech was late and he told my why...He was hung ov...
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1
This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...
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1
I WAS TO HAVE MY CARPETS DOWN THE SAME DAY AND TIME AS THE GUY WHO JUST COMPLAINED, I NEVER GOT A CALL SO I LEFT I HAD...
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1
Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...
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We Clean Carpet of Minneapolis and Zerorez Latest Reviews
Recent published reviews
1
On the phine I was quoted $189 but in person my bill came out to be $275. They make you pay BEFORE the job is done...
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1.7
I had zerorez come out to clean the carpet in my home. The equipment they use does a good job. I mean they were able to g...
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1
Carlsbad California. Quoted me one price on phone $59 for sanitize and steam one bedroom. Tech would quote me to steam...
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1.8
Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day,...
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We Clean Carpet of Minneapolis and Zerorez Products and Services
Most reviewed product and services
We Clean Carpet Of Minneapolis Carpet Cleaning Service
(52 reviews)
We Clean Carpet Of Minneapolis Cleaning Service
(34 reviews)
We Clean Carpet Of Minneapolis Customer Care
(16 reviews)
Zerorez Carpet Cleaning Service
(68 reviews)
Zerorez Customer Care
(13 reviews)
Zerorez Cleaning Service
(8 reviews)
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