PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about We Clean Carpet of Minneapolis and Zerorez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

We Clean Carpet of Minneapolis
Zerorez

We Clean Carpet of Minneapolis and Zerorez Overview

Total reviews
137
161
Company responses
0
0
Issues resolved
1
1

We Clean Carpet of Minneapolis and Zerorez Consumer Ratings

Rank
68 out of 490 in Cleaning Services category
50 out of 490 in Cleaning Services category
Customer service
45 in category
34 in category
Product or Service Quality
46 in category
31 in category
Reliability
40 in category
29 in category
Price Affordability
60 in category
59 in category

We Clean Carpet of Minneapolis and Zerorez Rating Details

Customer service
1.4 (73 reviews)
1.7 (76 reviews)
Reviewer's quote

...DO NOT ALLOW THESE PEOPLE TO CLEAN YOUR CARPET!! The customer service is horrible and the quality of work is horrible!!!!!..

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I called the office back and spoke with the customer service manager requesting a refund and he kept giving me the run-around. After several calls with no action, I decided to call corporate. Corporate says they are not responsible for the franchise and cannot give me a refund but only reach out to...

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Product or Service Quality
1.3 (70 reviews)
1.8 (80 reviews)
Reviewer's quote

... ILLEGAL & BOGUS contract which states you the homeowner will not hold them accountable for damage to your home or theft!!!! Who would ever agree to that? The service guys equipment let out a foul offensive smelling odor that filled my house, my carpet now smells like a dirty wet mop and it didnt prior to , he didn't clean inside of my closets and the carpet is still dirty! I called about 3 days later and hot a manager who called himself "John" who told me ther...

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...) We denied their service multiple times!!! Thank you to Wiltek Carpet Cleaning, LLC who had to fix the job of ZeroRez AND his prices were half of what ZeroRez attempted to charge..

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Reliability
1.4 (64 reviews)
1.9 (71 reviews)
Reviewer's quote

Carlsbad California. Quoted me one price on phone $59 for sanitize and steam one bedroom. Tech would quote me to steam clean a marble tile bathroom about 4 x4 We have no pets, no stains, room an occasional guest room. Techs arrived and would only shampoo for $64. They quoted a minimum of $700 to a...

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They used only cold water/no steam coming out: both nozzle and hose were cold!End result: carpet only looked rinsed—not cleaned!

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Price Affordability
1.5 (60 reviews)
1.5 (70 reviews)
Reviewer's quote

...He let us know up front what our “out the door” price would be. The house smells like a fresh citrus field! Couldn’t be happier..

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...Looked like a rushed job because I didn’t want all the extras that doubled the price. All the hype on the radio got us interested. But I quickly realized all the extra sales that go on after the estimate...

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We Clean Carpet of Minneapolis and Zerorez Pros and Cons

Pros
  • Thought the guy and his wife were decent enough
  • Technician was nice
  • Less than zero
  • When they left
  • Technician was friendly and professional
  • Way my carpets were cleaned
Cons
  • Sloppy workmanship
  • Quality of service and price
  • Price quoted when appt made was not what was charged
  • Misrepresentation on price
  • Bait and switch
  • Service and the price gauging

We Clean Carpet of Minneapolis and Zerorez Most Positive Reviews

Top rated reviews
5

Wow what a great company i had the best tech ever jason was his name and had a helper did everthing i asked than he...

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5

I had the best experience with Zerorez. I had three room, a hallway and stairs cleaned. Carpet looked great, got out...

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5

The Truck 3 came out give me the proper quote on my carpets after looking at them and they look so good like brand new...

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5

The person who came out was great. Friendly, efficient and great!! I love this company and will be calling again!

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We Clean Carpet of Minneapolis and Zerorez Most Critical Reviews

Lowest rated reviews
1

I am a business man in the service industry for 35 years...

First the tech was late and he told my why...He was hung ov...

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1

This company absolutely sucks today!!! Five years ago used them and the service and care was awesome.
Five years later -...

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1

I WAS TO HAVE MY CARPETS DOWN THE SAME DAY AND TIME AS THE GUY WHO JUST COMPLAINED, I NEVER GOT A CALL SO I LEFT I HAD...

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1

Long time customer. Was told I had a morning apt. Did not get a 24 to 48 hr notification to tell me I'd been pushed of...

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We Clean Carpet of Minneapolis and Zerorez Latest Reviews

Recent published reviews
1

On the phine I was quoted $189 but in person my bill came out to be $275. They make you pay BEFORE the job is done...

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No votes

Hello, I received a e-mail with a special of $99 3 rooms cleaned. I attempted to book with additional services just carp...

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1

Carlsbad California. Quoted me one price on phone $59 for sanitize and steam one bedroom. Tech would quote me to steam...

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1

Bought a used home and wanted carpet cleaned before I moved in. Called zerorez for service before I moved in, this way...

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We Clean Carpet of Minneapolis and Zerorez Products and Services

Most reviewed product and services
  • We Clean Carpet Of Minneapolis Carpet Cleaning Service (52 reviews)
  • We Clean Carpet Of Minneapolis Cleaning Service (34 reviews)
  • We Clean Carpet Of Minneapolis Customer Care (16 reviews)
  • Zerorez Carpet Cleaning Service (67 reviews)
  • Zerorez Customer Care (13 reviews)
  • Zerorez Cleaning Service (6 reviews)