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Wayfair

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 577 TOTAL REVIEWS
  • $67K CLAIMED LOSSES
  • $444 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Customer service 7
  • Product 6
  • Website 4
  • Quality and price 4
  • Dissatisfied 3

Customers don't like

  • Customer service19
  • Delivery5
  • Delivery service4
  • Awful experience4
  • Attitude of rep4
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Zappos

Footwear and Clothing
  • 0 ISSUES RESOLVED
  • 48 TOTAL REVIEWS
  • $10.2K CLAIMED LOSSES
  • $926 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Verity 1
  • Customer service 1

Customers don't like

  • Shipping1
  • Order processing1
  • Customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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