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Wayfair

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 625 TOTAL REVIEWS
  • $70.7K CLAIMED LOSSES
  • $445 AVERAGE LOSS
1.8
Customer service
Website
Reliability
Exchange, Refund and Cancellation Policy
Staff
  • Customer service 7
  • Product 6
  • Website 4
  • Quality and price 4
  • Dissatisfied 3

Customers don't like

  • Customer service18
  • Delivery5
  • Delivery service4
  • Awful experience4
  • Attitude of rep4
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West Elm

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 41 COMPANY RESPONSES
  • 550 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $930 AVERAGE LOSS
2.0
Customer service
Website
Reliability
Exchange, Refund and Cancellation Policy
Staff
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response7
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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