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Wayfair

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 488 TOTAL REVIEWS
  • $62.2K CLAIMED LOSSES
  • $482 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
Staff
  • Not a single thing 10
  • Customer service 7
  • Product 6
  • None 4
  • Quality and price 3

Customers don't like

  • Customer service8
  • Delivery5
  • Delivery service4
  • Communication on shipping3
  • Return policy3
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West Elm

Furniture and Decor
Has verified representatives
  • 6 ISSUES RESOLVED
  • 2 COMPANY RESPONSES
  • 484 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $885 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
Staff
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service20
  • Lack of action to fix the problem8
  • Customer service response6
  • Late delivery6
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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