PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Pro Usa and Waste Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has verified representatives
1.6
Waste Pro Usa
Waste Management

Waste Pro Usa and Waste Management Overview

Total reviews
199
1144
Company responses
88
200
Issues resolved
2
11

Waste Management was first mentioned on PissedConsumer on Sep 25, 2008 and since then this brand received 1144 reviews. It is 945 reviews more than Waste Pro Usa received since Dec 29, 2015. Waste Pro Usa responds to reviews and communicates with its consumers more often than Waste Management. Waste Pro Usa customer service team contacts its customers via PissedConsumer.com in 44 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Waste Pro Usa customer support team and Waste Management customer service.

Waste Pro Usa and Waste Management Consumer Ratings

Rank
2 out of 172 in Waste And Recycling Services category
5 out of 172 in Waste And Recycling Services category
Customer service
3 in category
5 in category
Reliability
8 in category
4 in category
Product or Service Quality
8 in category
4 in category

According to consumer ratings and reviews, Waste Pro Usa ranks 3 points higher in the Waste And Recycling Services category than Waste Management. People gave Waste Pro Usa 1.4 stars for Customer service criterion in Waste And Recycling Services category and it is 18 points higher than the worst rated brand in this category. At the same time, Waste Management was rated 1.3 stars for Customer service criterion in this category and it is 16 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Waste Management has a higher rating than Waste Pro Usa. Regarding Product or Service Quality criterion, consumers gave Waste Pro Usa 1.3 stars and it is 62% greater than other in category. Waste Management however was rated 1.6 stars and it is 81% greater than other in category.

Waste Pro Usa and Waste Management Rating Details

Customer service
1.4 (114 reviews)
1.3 (575 reviews)
Reviewer's quote

We placed 17 heavy bags of household goods out for pickup. Sold our home after 38 years and garbage just collected! Cape Coral, Rt 686. Wedneday 10/23/2019 at 2pm they showed up and quickly cleared it all PLUS all the regular garbage. The two workers were pleasant and very friendly, in addition to...

Louis H

This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically...

PissedConsumer1676076
Reliability
1.4 (113 reviews)
1.7 (483 reviews)
Reviewer's quote

This is the worst company I've dealt with for a long time. Today's date is December 2nd they have not picked my trash up since the middle of September before that I was calling every time they were supposed to pick up my trash which they didn't. They did credit me for those days. Then they had the...

Jacalyn G

Missed pick up by 15 minutes on 12/5/19 (also missed Thanksgiving pick up as I was out of town) called around 8 am to see if I could get someone to come back. Was told by a gentleman on the phone that they would create a ticket but there is no guarantee someone would come. No one came. Called again...

Kennen
Product or Service Quality
1.3 (107 reviews)
1.6 (521 reviews)
Reviewer's quote

...After seven weeks of horrendous service and a different "excuse of the day", I've had it with Waste Pro. Trash pickup is late for a WEEK now and attempts to get resolution is a hoax. Previous contract with Republic was great...

Bruce D

...I told the WM representative that this was unacceptable and I wanted the recycling removed by Saturday – we paid for the service and expected the recycling removed. But WM did not remove our recycling on Saturday. My Neighbors and I each went on the WM website on Saturday and registered a complaint...

PissedConsumer1669220

Waste Pro Usa and Waste Management Pros and Cons

Pros
  • Thank you for hearing about my concers
  • Low rates
  • Customer service
  • Use to be good
  • Very little
  • Hard working collectors
Cons
  • Missed pickup
  • Terrible service for yard waste pickup & customer service
  • Do not do there job
  • Customer service
  • Very bad service
  • Corrupt contract

Waste Pro Usa and Waste Management Most Positive Reviews

Top rated reviews
5

Everyone is quick to point out the negativity but won’t dare point out the positive. I had a driver come through our...

5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

Waste Pro Usa and Waste Management Most Critical Reviews

Lowest rated reviews
1

Waste pro came to my residence in Seminole county days ago. The trash people left a large mess there. I called to get ex...

1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

Waste Pro Usa and Waste Management Latest Reviews

Recent published reviews
1

This is the worst company I've dealt with for a long time. Today's date is December 2nd they have not picked my trash...

Read all 199 reviews
1.3

Missed pick up by 15 minutes on 12/5/19 (also missed Thanksgiving pick up as I was out of town) called around 8 am to...

Read all 1144 reviews

Waste Pro Usa and Waste Management Products and Services

Most reviewed product and services
  • Waste Pro Usa Residential Waste Collection (83 reviews)
  • Waste Pro Usa Waste Collection (43 reviews)
  • Waste Pro Usa Customer Care (11 reviews)
  • Waste Management Waste Collection (320 reviews)
  • Waste Management Residential Waste Collection (219 reviews)
  • Waste Management Customer Care (133 reviews)