PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Pro Usa and Waste Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has Verified Representatives
1.7
Waste Pro Usa
Waste Management

Waste Pro Usa and Waste Management Overview

Total reviews 218 1213
Company responses 88 264
Issues resolved 2 13

Waste Pro Usa and Waste Management Consumer Ratings

Rank
4 out of 156 in Waste And Recycling Services category
7 out of 156 in Waste And Recycling Services category
Customer service
5 in category
6 in category
Reliability
11 in category
7 in category
Product or Service Quality
9 in category
5 in category
Value for money
9 in category
12 in category

Waste Pro Usa and Waste Management Rating Details

Customer service
1.4 (125 reviews)
1.3 (624 reviews)
Reviewer's quote

...he didnt feel like taking, and bullied and lied about me needing to buy trash cans from Home Depot (to make it easier for him - when I called to complain customer service said this wasnt true), then another time lied about not being able to take my bag of leaves because he is not allowed to lift more than 25lbs - in fact the limit is 50lbs - even though he had already taken four others of roughly the same size and...

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...for 23 years in four different states and have never had a problem until my last dealing with bad service from both failed pickups and bad dealing with customer service. If I know of anyone considering using WM, I will share my experience and tell them to do some research and they might just find a much better price and...

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Reliability
1.4 (125 reviews)
1.7 (524 reviews)
Reviewer's quote

I paid for service but the driver consistently fails to pick up my garbage. It's crazy. They drive right by it. Nobody at the local office will help. I have called, left messages, sent emails but nobody responds. Wait, no. I have spoken with two women in the office who say they will forward the...

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Over a week now not picking up garbage out front called local office 3 times assured me it would be taken care of... still isnt!!! Now call main number only for it to hang up on me when I choose more options. I pay for these services and theyre not getting done. It is not acceptable how Im...

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Product or Service Quality
1.3 (117 reviews)
1.6 (563 reviews)
Reviewer's quote

...Poor customer service..

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...Rubbish service! Round and round in circles with phone calls. I am sorely tempted to contact Ministry of Health. I will be looking for another service...

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Value for money
1.4 (103 reviews)
1.3 (494 reviews)
Reviewer's quote

...Received a bill already and paid it, I want my money back, I will look for service somewhere else!!..

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...And they dont call you to let you know if something has changed but they sure do take your money be careful I highly recommend keep your sanity do not do not use waste management..

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Waste Pro Usa and Waste Management Pros and Cons

Pros
  • Customer service
  • Thank you for hearing about my concers
  • Low rates
  • Use to be good
  • Very little
  • Website and e-pay options
Cons
  • Missed pickup
  • Terrible service for yard waste pickup & customer service
  • Service not being performed as contracted
  • Customer service
  • Very bad service
  • Corrupt contract

Waste Pro Usa and Waste Management Most Positive Reviews

Top rated reviews
5

Everyone is quick to point out the negativity but won’t dare point out the positive. I had a driver come through our...

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5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

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5

I had yard waste for on week and after contacting their manager the problem was solved. Im happy again. Like

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5

I placed a call to waste management today Friday approx. 1 pm concerning a dump permit, KAREN answered the phone.I told...

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Waste Pro Usa and Waste Management Most Critical Reviews

Lowest rated reviews
1

Waste pro came to my residence in Seminole county days ago. The trash people left a large mess there. I called to get ex...

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1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

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1

Can't empty trash properly. Wastepro likes to drop trash and litter the streets and don't care

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1

This company registered me for 2 accounts, apparently due to a computer glitch. When I called initially, I spent over a...

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Waste Pro Usa and Waste Management Latest Reviews

Recent published reviews
1

I paid for service but the driver consistently fails to pick up my garbage. It's crazy. They drive right by it. Nobody...

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2.3

I canceled my account and it took three weeks with my container in front of my house before they picked it up and then...

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No votes

Dear Waste Pro.
My name is Franco Caterini and I live at Fort Myers 2330 Chandler avenue, Fort Myers, FL.
Really appreciat...

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1

Over a week now not picking up garbage out front called local office 3 times assured me it would be taken care of......

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Waste Pro Usa and Waste Management Products and Services

Most reviewed product and services
  • Waste Pro Usa Residential Waste Collection (86 reviews)
  • Waste Pro Usa Waste Collection (49 reviews)
  • Waste Pro Usa Customer Care (13 reviews)
  • Waste Management Waste Collection (335 reviews)
  • Waste Management Residential Waste Collection (226 reviews)
  • Waste Management Customer Care (135 reviews)