PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Management and Waste Pro Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has verified representatives
1.6
Waste Management
Waste Pro Usa

Waste Management and Waste Pro Usa Overview

Total reviews
1143
199
Company responses
197
88
Issues resolved
11
2

Waste Management was first mentioned on PissedConsumer on Sep 25, 2008 and since then this brand received 1143 reviews. It is 944 reviews more than Waste Pro Usa received since Dec 29, 2015. Waste Pro Usa responds to reviews and communicates with its consumers more often than Waste Management. Waste Pro Usa customer service team contacts its customers via PissedConsumer.com in 44 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Waste Management customer support team and Waste Pro Usa customer service.

Waste Management and Waste Pro Usa Consumer Ratings

Rank
5 out of 171 in Waste And Recycling Services category
2 out of 171 in Waste And Recycling Services category
Customer service
5 in category
3 in category
Product or Service Quality
4 in category
8 in category
Price Affordability
13 in category
6 in category

According to consumer ratings and reviews, Waste Pro Usa ranks 3 points higher in the Waste And Recycling Services category than Waste Management. People gave Waste Management 1.3 stars for Customer service criterion in Waste And Recycling Services category and it is 16 points higher than the worst rated brand in this category. At the same time, Waste Pro Usa was rated 1.4 stars for Customer service criterion in this category and it is 18 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Waste Management has a higher rating than Waste Pro Usa. Regarding Price Affordability criterion, consumers gave Waste Management 1.5 stars and it is 57% worse than other in category. Waste Pro Usa however was rated 2 stars and it is 71% greater than other in category.

Waste Management and Waste Pro Usa Rating Details

Customer service
1.3 (574 reviews)
1.4 (114 reviews)
Reviewer's quote

This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically...

PissedConsumer1676076

We placed 17 heavy bags of household goods out for pickup. Sold our home after 38 years and garbage just collected! Cape Coral, Rt 686. Wedneday 10/23/2019 at 2pm they showed up and quickly cleared it all PLUS all the regular garbage. The two workers were pleasant and very friendly, in addition to...

Louis H
Product or Service Quality
1.6 (520 reviews)
1.3 (107 reviews)
Reviewer's quote

...I told the WM representative that this was unacceptable and I wanted the recycling removed by Saturday – we paid for the service and expected the recycling removed. But WM did not remove our recycling on Saturday. My Neighbors and I each went on the WM website on Saturday and registered a complaint...

PissedConsumer1669220

...After seven weeks of horrendous service and a different "excuse of the day", I've had it with Waste Pro. Trash pickup is late for a WEEK now and attempts to get resolution is a hoax. Previous contract with Republic was great...

Bruce D
Price Affordability
1.5 (493 reviews)
2 (82 reviews)
Reviewer's quote

...I will be calling Monday to cancel my services and see where I can file complaints for price gouging and deceptive trade practices and failure to disclose. They neglected to pick up the trash when they dropped the container off like the representative stated they would..

Carrie W

As a General Contractor we've been happy with Waste Pro, aside from the recent price hike. They help us keep a tight schedule and work with us on the best placement for roll offs and Portalets. We also use them for our personal waste pick up and have no complaints...

Nazaret

Waste Management and Waste Pro Usa Pros and Cons

Pros
  • Use to be good
  • Very little
  • Hard working collectors
  • Low rates
  • Customer service
  • Thank you for hearing about my concers
Cons
  • Customer service
  • Very bad service
  • Corrupt contract
  • Missed pick ups
  • Service not being performed as contracted
  • Do not do there job

Waste Management and Waste Pro Usa Most Positive Reviews

Top rated reviews
5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

5

Everyone is quick to point out the negativity but won’t dare point out the positive. I had a driver come through our...

Waste Management and Waste Pro Usa Most Critical Reviews

Lowest rated reviews
1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

1

Waste pro came to my residence in Seminole county days ago. The trash people left a large mess there. I called to get ex...

Waste Management and Waste Pro Usa Latest Reviews

Recent published reviews
1

$125 overage charge because a volunteer placed 1 additional bag in the front of the dumpster keeping the lid open about...

Read all 1143 reviews
1

This is the worst company I've dealt with for a long time. Today's date is December 2nd they have not picked my trash...

Read all 199 reviews

Waste Management and Waste Pro Usa Products and Services

Most reviewed product and services
  • Waste Management Waste Collection (320 reviews)
  • Waste Management Residential Waste Collection (218 reviews)
  • Waste Management Customer Care (133 reviews)
  • Waste Pro Usa Residential Waste Collection (83 reviews)
  • Waste Pro Usa Waste Collection (43 reviews)
  • Waste Pro Usa Customer Care (11 reviews)