PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Management and Waste Pro Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has Verified Representatives
1.7
Waste Management
Waste Pro Usa

Waste Management and Waste Pro Usa Overview

Total reviews 1220 219
Company responses 270 88
Issues resolved 13 2

Waste Management and Waste Pro Usa Consumer Ratings

Rank
7 out of 157 in Waste And Recycling Services category
4 out of 157 in Waste And Recycling Services category
Customer service
5 in category
No votes
Product or Service Quality
4 in category
No votes
Price Affordability
11 in category
No votes
Reliability
7 in category
No votes

Waste Management and Waste Pro Usa Rating Details

Customer service
1.3 (626 reviews)
No votes
Reviewer's quote

...for 23 years in four different states and have never had a problem until my last dealing with bad service from both failed pickups and bad dealing with customer service. If I know of anyone considering using WM, I will share my experience and tell them to do some research and they might just find a much better price and...

Read full review

...he didnt feel like taking, and bullied and lied about me needing to buy trash cans from Home Depot (to make it easier for him - when I called to complain customer service said this wasnt true), then another time lied about not being able to take my bag of leaves because he is not allowed to lift more than 25lbs - in fact the limit is 50lbs - even though he had already taken four others of roughly the same size and...

Read full review
Product or Service Quality
1.6 (566 reviews)
No votes
Reviewer's quote

I chose to discontinue the service because it is too high, they only pick up once a week, and I discontinue their services and they charge 75. 00 to remove the canister. So either way they are going to get money out of you..

Read full review

...So I cut my service with your company do to pickup service . I paid for weekly service . BUT they would sometimes pick up bi-weekly...

Read full review
Price Affordability
1.5 (533 reviews)
No votes
Reviewer's quote

I was told mine were so high because I have been a loyal customer for 30 years and have been getting price increases! They add all kinds of fees on top of the price like fuel surcharges, in order to make more money. I recommend that you shop around and use another company because when you pay your...

Read full review

...The second bill went up to $86 every 3 months due to 'across the board price increase'. Now my third bill is over $101 every 3 months. I never received any notification of the increases...

Read full review
Reliability
1.7 (526 reviews)
No votes
Reviewer's quote

horrible company, contracts are bs. prices change all the time, overage charges are crazy!!! stay away from this company!!!

Read full review

I paid for service but the driver consistently fails to pick up my garbage. It's crazy. They drive right by it. Nobody at the local office will help. I have called, left messages, sent emails but nobody responds. Wait, no. I have spoken with two women in the office who say they will forward the...

Read full review

Waste Management and Waste Pro Usa Pros and Cons

Pros
  • Use to be good
  • Very little
  • Website and e-pay options
  • Customer service
  • Thank you for hearing about my concers
  • Low rates
Cons
  • Customer service
  • Very bad service
  • Corrupt contract
  • Missed pickup
  • Terrible service for yard waste pickup & customer service
  • Service not being performed as contracted

Waste Management and Waste Pro Usa Most Positive Reviews

Top rated reviews
5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

Read full review
5

Everyone is quick to point out the negativity but won’t dare point out the positive. I had a driver come through our...

Read full review
5

I placed a call to waste management today Friday approx. 1 pm concerning a dump permit, KAREN answered the phone.I told...

Read full review
5

I had yard waste for on week and after contacting their manager the problem was solved. Im happy again. Like

Read full review

Waste Management and Waste Pro Usa Most Critical Reviews

Lowest rated reviews
1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

Read full review
1

Waste pro came to my residence in Seminole county days ago. The trash people left a large mess there. I called to get ex...

Read full review
1

This company registered me for 2 accounts, apparently due to a computer glitch. When I called initially, I spent over a...

Read full review
1

Can't empty trash properly. Wastepro likes to drop trash and litter the streets and don't care

Read full review

Waste Management and Waste Pro Usa Latest Reviews

Recent published reviews
1

Waste Management damaged our trash bin and left us a note to call for a replacement. I called for a replacement almost...

Read full review
1.3

I know it will not matter to your company. So I cut my service with your company do to pickup service . I paid for...

Read full review
No votes

Since I can't call will someone call me I have some questions about 401k 251-786-****
Yvonne Morrissette

Read full review
1.9

It feels like a bait and switch. started out $68 every 3 months. The second bill went up to $86 every 3 months due to...

Read full review

Waste Management and Waste Pro Usa Products and Services

Most reviewed product and services
  • Waste Management Waste Collection (336 reviews)
  • Waste Management Residential Waste Collection (227 reviews)
  • Waste Management Dumpster Rental (48 reviews)
  • Waste Pro Usa Residential Waste Collection (86 reviews)
  • Waste Pro Usa Waste Collection (49 reviews)
  • Waste Pro Usa Vehicle Driver (6 reviews)