PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Management and Waste Pro Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has Verified Representatives
1.7
Waste Management
Waste Pro Usa

Waste Management and Waste Pro Usa Overview

Total reviews
1203
215
Company responses
254
88
Issues resolved
12
2

Waste Management and Waste Pro Usa Consumer Ratings

Rank
7 out of 154 in Waste And Recycling Services category
4 out of 154 in Waste And Recycling Services category
Customer service
6 in category
5 in category
Product or Service Quality
5 in category
9 in category
Price Affordability
14 in category
8 in category
Reliability
7 in category
11 in category

Waste Management and Waste Pro Usa Rating Details

Customer service
1.3 (616 reviews)
1.4 (124 reviews)
Reviewer's quote

...Talking to customer service to negotiate a "reasonable" monthly fee was pointless. They just point to your contract agreement which states they reserve the right to increase prices. I'd say raising prices arbitrarily does not count...

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...he didnt feel like taking, and bullied and lied about me needing to buy trash cans from Home Depot (to make it easier for him - when I called to complain customer service said this wasnt true), then another time lied about not being able to take my bag of leaves because he is not allowed to lift more than 25lbs - in fact the limit is 50lbs - even though he had already taken four others of roughly the same size and...

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Product or Service Quality
1.6 (556 reviews)
1.3 (116 reviews)
Reviewer's quote

...Rubbish service! Round and round in circles with phone calls. I am sorely tempted to contact Ministry of Health. I will be looking for another service...

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...Poor customer service..

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Price Affordability
1.5 (525 reviews)
1.9 (88 reviews)
Reviewer's quote

I was told mine were so high because I have been a loyal customer for 30 years and have been getting price increases! They add all kinds of fees on top of the price like fuel surcharges, in order to make more money. I recommend that you shop around and use another company because when you pay your...

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As a General Contractor we've been happy with Waste Pro, aside from the recent price hike. They help us keep a tight schedule and work with us on the best placement for roll offs and Portalets. We also use them for our personal waste pick up and have no complaints...

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Reliability
1.7 (517 reviews)
1.4 (124 reviews)
Reviewer's quote

i signed up for service weeks ago i recieved an email confirming my service date effective 7/13/20 pick-up 7/16/20. i called to *** on 7/13/20 was told my containors would be delivered 7/14/20.called back again 7/16/20 no containors. i was instructed to put my garbage outside and they would pick it...

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I place my trash can out on the appropriate pick up day and the driver only picks up the trash on the opposite side of the street! If I am lucky, they might pick it up the following week. Meanwhile, I've got 2-weeks worth of trash sitting and rotting in the heat of Florida! Why can't they pick up...

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Waste Management and Waste Pro Usa Pros and Cons

Pros
  • Use to be good
  • Very little
  • Website and e-pay options
  • Customer service
  • Thank you for hearing about my concers
  • Low rates
Cons
  • Customer service
  • Very bad service
  • Corrupt contract
  • Missed pickup
  • Terrible service for yard waste pickup & customer service
  • Service not being performed as contracted

Waste Management and Waste Pro Usa Most Positive Reviews

Top rated reviews
5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

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5

Everyone is quick to point out the negativity but won’t dare point out the positive. I had a driver come through our...

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5

I placed a call to waste management today Friday approx. 1 pm concerning a dump permit, KAREN answered the phone.I told...

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5

I had yard waste for on week and after contacting their manager the problem was solved. Im happy again. Like

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Waste Management and Waste Pro Usa Most Critical Reviews

Lowest rated reviews
1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

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1

Waste pro came to my residence in Seminole county days ago. The trash people left a large mess there. I called to get ex...

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1

This company registered me for 2 accounts, apparently due to a computer glitch. When I called initially, I spent over a...

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1

Can't empty trash properly. Wastepro likes to drop trash and litter the streets and don't care

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Waste Management and Waste Pro Usa Latest Reviews

Recent published reviews
No votes

Neglected garbage pick up Oak Park subdivision in Suntree Melbourne Florida Frid July24,20. Reported at 3:26PM. Told wou...

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No votes

Trash doesnt get picked up even though youve paid 3 months in advance. When they came to empty trash took both cans...

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No votes

I posted this and not sure how to fix or set a resolve, but WM did contact me, and did make adjustments to this billing...

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1

The person who collected my trash, Emir/Amir?(past tense because I canceled this service today) refused to take what he...

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Waste Management and Waste Pro Usa Products and Services

Most reviewed product and services
  • Waste Management Waste Collection (334 reviews)
  • Waste Management Residential Waste Collection (226 reviews)
  • Waste Management Customer Care (135 reviews)
  • Waste Pro Usa Residential Waste Collection (86 reviews)
  • Waste Pro Usa Waste Collection (49 reviews)
  • Waste Pro Usa Customer Care (13 reviews)