PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitamin World and Vitacost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vitamin World
Vitacost

Vitamin World and Vitacost Overview

Total reviews
48
91
Company responses
0
0
Issues resolved
0
0

Vitamin World and Vitacost Consumer Ratings

Rank
91 out of 522 in Pharmacy category
33 out of 522 in Pharmacy category
Customer service
70 in category
34 in category
Discounts and Special Offers
50 in category
25 in category
Product or Service Quality
68 in category
22 in category
Website
83 in category
27 in category

Vitamin World and Vitacost Rating Details

Customer service
1.6 (29 reviews)
2.7 (37 reviews)
Reviewer's quote

...> customer service cannot do anything. just saying "track the package". or refund later...

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...Vitacost customer service responded soon and quick to resolve to my full satisfaction..

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Discounts and Special Offers
2.2 (26 reviews)
3.3 (28 reviews)
Reviewer's quote

Had same experience as others, you pay more per bottle to participate in their BOGO FREE specials, and the actual price is in much smaller print. If you want one bottle of something, you might pay $25 for it, but if you want the "free 2nd bottle special", that same first bottle will cost you more..

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...Liquid vitamin was wraped in plastic zip lock bag and glass vitamin bottle was wraped in special packaging as well. Very impressed! Thank you!!..

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Product or Service Quality
1.7 (23 reviews)
3.4 (26 reviews)
Reviewer's quote

S Virgin islands and in the time here I've been at Vitamin World and even though the service was excellent, it is ridiculous and probably illegal for this company to have only one person working, and besides that fact, still the young lady( dont know her age but looks young to me) do her job with...

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...Poor customer service! I am not a happy camper because of all the grief and problems I had to endure because Vitacost failed to deliver all of my original order. I don't plan to make any more purchases from Vitacost because of these problems..

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Website
1.9 (22 reviews)
3.5 (24 reviews)
Reviewer's quote

We ordered 4 products on vitamin world's official website for delivery in China. We noticed that it had not arrived after 8weeks so we sent their customer service an email and they just told us that they have no control over when the products arrived in China. However,we checked with DHL and DHL...

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As of 11:00 am on March 24, the website could not find the order when the order number and zip code were entered in the order search page. Called to cancel and go to a store when we are all supposed to stay home, and I am in a vulnerable group. The phone rep showed absolutely no concern and offered...

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Vitamin World and Vitacost Pros and Cons

Pros
  • Supplements
  • Products
  • Price
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
Cons
  • Poor service and poor customer service
  • Pissed
  • Company policies in regards to discount coupons
  • Several times now they have not called me back
  • Pulls money from account but no order goes through
  • Management is cold

Vitamin World and Vitacost Most Positive Reviews

Top rated reviews
4.3

I am beyond frustrated I have been with VW for four years and every other order I have to call. I have to reorder pay...

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5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

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3.3

I am visiting the U.S Virgin islands and in the time here I've been at Vitamin World and even though the service was...

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5

My recent order (# 19556654) was left in a common postal area at our gated community. My neighbor found it and brought i...

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Vitamin World and Vitacost Most Critical Reviews

Lowest rated reviews
1

I went to the store today (January, 9 2015) with my husband on 10:45 am and a sales associates came to me to offer some...

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1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

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1

I purchased $160 worth of vitamins & supplements yesterday from my local Vitamin World. When I got home, there was...

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1

I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't rec...

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Vitamin World and Vitacost Latest Reviews

Recent published reviews
No votes

I have a complaint about a store personal that is being shafted due to AGE !.
And there is NO NUMBERS at all to speak to...

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No votes

My biggest complaint is the name of this website. And I am disappointed Vitacost offers products from China

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1.7

1. Didn't know, but they said shipping takes 24-48 "business hours" which took three full day (mon-thurday, Just time to...

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4.2

Got my order and found pumpkin seeds are from China. Very disappointed. Should have asked before I ordered. Also cannot...

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Vitamin World and Vitacost Products and Services

Most reviewed product and services
  • Vitamin World Shipping Service (10 reviews)
  • Vitamin World Customer Care (5 reviews)
  • Vitamin World Buy One Get One Free Deal (1 review)
  • Vitacost Shipping Service (11 reviews)
  • Vitacost Customer Care (7 reviews)
  • Vitacost Website (3 reviews)