PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and Vitamin World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vitacost
Vitamin World

Vitacost and Vitamin World Overview

Total reviews 116 48
Company responses 0 0
Issues resolved 0 0

Vitacost and Vitamin World Consumer Ratings

Rank
36 out of 547 in Pharmacy category
97 out of 547 in Pharmacy category
Customer service
38 in category
70 in category
Product or Service Quality
27 in category
72 in category
Discounts and Special Offers
26 in category
50 in category
Price Affordability
24 in category
77 in category

Vitacost and Vitamin World Rating Details

Customer service
2.5 (49 reviews)
1.6 (29 reviews)
Reviewer's quote

...Customer service is extremely bad..

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...> customer service cannot do anything. just saying "track the package". or refund later...

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Product or Service Quality
3.1 (41 reviews)
1.7 (23 reviews)
Reviewer's quote

...sending you because Customs wrote me a letter, dated 22 July and they only gave me 30 DAYS to present the docs, I have requested from you, to release these products from them. I have been waiting for these docs, I asked you in my 1st Mail and because I have been waiting for so long for an answer from you because you asked me not to send repeated mails because of the overload of...

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S Virgin islands and in the time here I've been at Vitamin World and even though the service was excellent, it is ridiculous and probably illegal for this company to have only one person working, and besides that fact, still the young lady( dont know her age but looks young to me) do her job with...

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Discounts and Special Offers
3.1 (38 reviews)
2.2 (26 reviews)
Reviewer's quote

...Liquid vitamin was wraped in plastic zip lock bag and glass vitamin bottle was wraped in special packaging as well. Very impressed! Thank you!!..

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Had same experience as others, you pay more per bottle to participate in their BOGO FREE specials, and the actual price is in much smaller print. If you want one bottle of something, you might pay $25 for it, but if you want the "free 2nd bottle special", that same first bottle will cost you more..

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Price Affordability
3.7 (37 reviews)
2.3 (20 reviews)
Reviewer's quote

I was missing a part of my order, but they refunded me immediately. Good company!!

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Received email on buy 2 get 3 free (good scam) you try to buy the items as advertised and see what the whopping final price is 'it states mix & match. We will set up a class action suit against Vit World in federal and state court for false advertising. Already filed complaints to FTC...

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Vitacost and Vitamin World Pros and Cons

Pros
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
  • Supplements
  • Products
  • Price
Cons
  • Customer service responses
  • Wait too long on phone
  • Still no call from head office
  • Poor service and poor customer service
  • Pissed
  • Company policies in regards to discount coupons

Vitacost and Vitamin World Most Positive Reviews

Top rated reviews
5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

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4.3

I am beyond frustrated I have been with VW for four years and every other order I have to call. I have to reorder pay...

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5

My recent order (# 19556654) was left in a common postal area at our gated community. My neighbor found it and brought i...

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3.3

I am visiting the U.S Virgin islands and in the time here I've been at Vitamin World and even though the service was...

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Vitacost and Vitamin World Most Critical Reviews

Lowest rated reviews
1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

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1

I went to the store today (January, 9 2015) with my husband on 10:45 am and a sales associates came to me to offer some...

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1

I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't rec...

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1

I purchased $160 worth of vitamins & supplements yesterday from my local Vitamin World. When I got home, there was...

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Vitacost and Vitamin World Latest Reviews

Recent published reviews
5

I was missing a part of my order, but they refunded me immediately. Good company!!

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No votes

I have a complaint about a store personal that is being shafted due to AGE !.
And there is NO NUMBERS at all to speak to...

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2.2

Don't give them your email address. The minute I did I was victim to mass spamming. Unsubscribing didn't help. Emailing...

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1.7

1. Didn't know, but they said shipping takes 24-48 "business hours" which took three full day (mon-thurday, Just time to...

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Vitacost and Vitamin World Products and Services

Most reviewed product and services
  • Vitacost Customer Care (15 reviews)
  • Vitacost Shipping Service (12 reviews)
  • Vitacost Website (3 reviews)
  • Vitamin World Shipping Service (10 reviews)
  • Vitamin World Customer Care (5 reviews)
  • Vitamin World Website (1 review)