PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and Vitamin World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vitacost
Vitamin World

Vitacost and Vitamin World Overview

Total reviews
61
48
Company responses
0
0
Issues resolved
0
0

Vitacost was first mentioned on PissedConsumer on Mar 23, 2011 and since then this brand received 61 reviews. It is 13 reviews more than Vitamin World received since Sep 22, 2009.

Vitacost and Vitamin World Consumer Ratings

Rank
26 out of 723 in Pharmacy category
90 out of 723 in Pharmacy category
Customer service
32 in category
62 in category
Discounts and Special Offers
25 in category
50 in category
Product or Service Quality
21 in category
65 in category

According to consumer ratings and reviews, Vitacost ranks 64 points higher in the Pharmacy category than Vitamin World. People gave Vitacost 2.7 stars for Customer service criterion in Pharmacy category and it is 162 points higher than the worst rated brand in this category. At the same time, Vitamin World was rated 1.6 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Vitacost has a higher rating than Vitamin World. Regarding Product or Service Quality criterion, consumers gave Vitacost 3.4 stars and it is 89% greater than other in category. Vitamin World however was rated 1.7 stars and it is 66% greater than other in category.

Vitacost and Vitamin World Rating Details

Customer service
2.7 (24 reviews)
1.6 (29 reviews)
Reviewer's quote

no customer service answers only repetitive recordings..

PissedConsumer1752886

...> customer service cannot do anything. just saying "track the package". or refund later...

Joanna J
Discounts and Special Offers
3.2 (20 reviews)
2.2 (26 reviews)
Reviewer's quote

...Liquid vitamin was wraped in plastic zip lock bag and glass vitamin bottle was wraped in special packaging as well. Very impressed! Thank you!!..

PissedConsumer812896

Had same experience as others, you pay more per bottle to participate in their BOGO FREE specials, and the actual price is in much smaller print. If you want one bottle of something, you might pay $25 for it, but if you want the "free 2nd bottle special", that same first bottle will cost you more..

Colden
Product or Service Quality
3.4 (18 reviews)
1.7 (23 reviews)
Reviewer's quote

The Customer Service agent from VC Kenielle stated that I as a customer should never have push the purchase button if not certain about order! I again explain I did not click any button/s except for those Tina at Vitacost told me to press! I even voiced my concern about any possible charges being...

Bonnie J

S Virgin islands and in the time here I've been at Vitamin World and even though the service was excellent, it is ridiculous and probably illegal for this company to have only one person working, and besides that fact, still the young lady( dont know her age but looks young to me) do her job with...

PissedConsumer1183343

Vitacost and Vitamin World Pros and Cons

Pros
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
  • Supplements
  • Products
  • Price
Cons
  • Pulls money from account but no order goes through
  • Management is cold
  • Customer service responses
  • Poor service and poor customer service
  • Pissed
  • Company policies in regards to discount coupons

Vitacost and Vitamin World Most Positive Reviews

Top rated reviews
5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

4.4

I am beyond frustrated I have been with VW for four years and every other order I have to call. I have to reorder pay...

Vitacost and Vitamin World Most Critical Reviews

Lowest rated reviews
1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

1

I went to the store today (January, 9 2015) with my husband on 10:45 am and a sales associates came to me to offer some...

Vitacost and Vitamin World Latest Reviews

Recent published reviews

it was not fixed . I was trying to update my address and credit card i
and put the order through. it froze I just want my...

Read all 61 reviews

I have a complaint about a store personal that is being shafted due to AGE !.
And there is NO NUMBERS at all to speak to...

Read all 48 reviews

Vitacost and Vitamin World Products and Services

Most reviewed product and services
  • Vitacost Shipping Service (9 reviews)
  • Vitacost Website (2 reviews)
  • Vitacost Manager (1 review)
  • Vitamin World Shipping Service (10 reviews)
  • Vitamin World Customer Care (5 reviews)
  • Vitamin World Buy One Get One Free Deal (1 review)