Vitacost vs VitaGlo: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and VitaGlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Vitacost

3.3

VitaGlo

1.7

Vitacost

VitaGlo

Vitacost and VitaGlo Overview

Total reviews

189

Company responses

Issues resolved

VitaGlo was first mentioned on PissedConsumer on Mar 11, 2008 and since then this brand received 189 reviews. It is 133 reviews more than Vitacost received since Mar 23, 2011.

Vitacost and VitaGlo Consumer Ratings

Rank

22 out of 769 in Pharmacy category

86 out of 769 in Pharmacy category

Customer service

33 in category

87 in category

Discounts and Special Offers

24 in category

47 in category

Website

24 in category

54 in category

According to consumer ratings and reviews, Vitacost ranks 64 points higher in the Pharmacy category than VitaGlo. People gave Vitacost 2.6 stars for Customer service criterion in Pharmacy category and it is 159 points higher than the worst rated brand in this category. At the same time, VitaGlo was rated 1.2 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Vitacost has a higher rating than VitaGlo. Regarding Website criterion, consumers gave Vitacost 3.4 stars and it is 88% greater than other in category. VitaGlo however was rated 2.4 stars and it is 72% greater than other in category.

Vitacost and VitaGlo Rating Details

Customer service

2.6 (22 reviews)

1.2 (32 reviews)

Reviewer's quote

The Customer Service agent from VC Kenielle stated that I as a customer should never have push the purchase button if not certain about order! I again explain I did not click any button/s except for those Tina at Vitacost told me to press! I even voiced my concern about any possible charges being...

Bonnie J

...Unsatisfied customer..

Sui L

Discounts and Special Offers

3.2 (19 reviews)

2.2 (20 reviews)

Reviewer's quote

...I've NEVER had a refund declined before, especially NOT after I was already told it would go through. Despite the CSR not giving me the right info & the right hand not knowing what the left hand is doing, she still didn't apologize. She said it may take 2 days to call me due to the weather...

Michelle

I placed and bought 1 order of 3 boxes protein bars and received another order and charged for that other order under my wife's name.Called Customer service and He told me that the problem was on my end and if I returned the order they would charge me shipping and a restocking fee, so I should just...

Auriel

Website

3.4 (17 reviews)

2.4 (24 reviews)

Reviewer's quote

...The website is easy to navigate, and I am sent % off coupons regularly. I have had no issues with Vitacost that have not been resolved promptly and to my satisfaction. I’m happy with them and I’m glad that they carry my hard to find product...

PissedConsumer1199671

...I called back and started explaining the discrepancy which also involves his website and he said ' I DON'T HAVE TO HEAR ALL THIS , JUST GET TO THE PROBLEM". The problem, sir, is you don't appreciate your customers. I should have read the reviews first...

Tadhg