PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and VitaGlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vitacost
VitaGlo

Vitacost and VitaGlo Overview

Total reviews 115 190
Company responses 0 0
Issues resolved 0 0

Vitacost and VitaGlo Consumer Ratings

Rank
38 out of 547 in Pharmacy category
106 out of 547 in Pharmacy category
Customer service
38 in category
98 in category
Product or Service Quality
27 in category
69 in category
Discounts and Special Offers
26 in category
49 in category
Price Affordability
24 in category
78 in category

Vitacost and VitaGlo Rating Details

Customer service
2.5 (49 reviews)
1.2 (32 reviews)
Reviewer's quote

...Customer service is extremely bad..

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Why because mike is a terrible at customer service and has managed to upset many customers. This is unopened and after banging it against my counter to loosen it up this is what it looks like. I have bought this before straight from company and it did not looked stuck to the sides from over...

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Product or Service Quality
3.1 (41 reviews)
1.8 (28 reviews)
Reviewer's quote

...sending you because Customs wrote me a letter, dated 22 July and they only gave me 30 DAYS to present the docs, I have requested from you, to release these products from them. I have been waiting for these docs, I asked you in my 1st Mail and because I have been waiting for so long for an answer from you because you asked me not to send repeated mails because of the overload of...

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...But is it worth the horrible customer service? I don't think so. This isn't the first problem I've had with them. I ordered sunflower oil...

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Discounts and Special Offers
3.1 (38 reviews)
2.2 (20 reviews)
Reviewer's quote

...Liquid vitamin was wraped in plastic zip lock bag and glass vitamin bottle was wraped in special packaging as well. Very impressed! Thank you!!..

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Order 978805 placed on Jul 3, 2019 arrived with product code gol0000039 (a glass bottle) shattered and unusable. I called (315) 437-4542. In answer a voice blurted the company name (kind of). I was immediately put on hold for maybe 20 minutes. Eventually, the guy picked up again but continued to...

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Price Affordability
3.7 (37 reviews)
2.3 (26 reviews)
Reviewer's quote

Don't give them your email address. The minute I did I was victim to mass spamming. Unsubscribing didn't help. Emailing them didn't help. I had to block them in my email account. They never responded to my Pissed Consumer request either!

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...Yank! I have always managed to get my orders and at a good price also. I have always ordered the amount to get the free shipping. I usually get my order within a week...

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Vitacost and VitaGlo Pros and Cons

Pros
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
  • Price
  • Shipping
  • Product
Cons
  • Customer service responses
  • Wait too long on phone
  • Still no call from head office
  • Customer service
  • Unreliable shipping
  • Never shipped product

Vitacost and VitaGlo Most Positive Reviews

Top rated reviews
5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

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5

I have had nothing but excellent service from VitaGlo. I have known Mike, the proprietor, since 1988 when he opened his...

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5

My recent order (# 19556654) was left in a common postal area at our gated community. My neighbor found it and brought i...

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4.7

"On 8/28/14 I ordered 4-2.7 lbs of Garden of Life Raw Meal Meal Replacement-Raw Cacao flavor. It is now 9/4/14, and I...

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Vitacost and VitaGlo Most Critical Reviews

Lowest rated reviews
1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

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1

terrible company....ordered a part for my juicer...was immediately charged but never saw the product. After multiple...

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1

I have made a mistake when I left Iherb to deal with this site. I placed an order with them 5 weeks ago, but haven't rec...

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1

I placed an order over a month ago with this company and had yet to receive it. When I called the business to check the...

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Vitacost and VitaGlo Latest Reviews

Recent published reviews
2.2

Don't give them your email address. The minute I did I was victim to mass spamming. Unsubscribing didn't help. Emailing...

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No votes

I called to inquire about my Ester C vitamin delivery and was told that they were back ordered. When I questioned the ti...

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2

Its been 2 months and my order is not receive until now.

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1.3

I placed my order on 9/16/2019.
I should receive it within 7-10 business days. But, did not
Receive anything over 10 busin...

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Vitacost and VitaGlo Products and Services

Most reviewed product and services
  • Vitacost Customer Care (14 reviews)
  • Vitacost Shipping Service (12 reviews)
  • Vitacost Website (3 reviews)
  • Vitaglo Shipping Service (25 reviews)
  • Vitaglo Customer Care (13 reviews)
  • Vitaglo Owner (1 review)