Vitacost vs VitaGlo: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and VitaGlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Vitacost

3.2

VitaGlo

1.7

Vitacost

VitaGlo

Vitacost and VitaGlo Overview

Total reviews

189

Company responses

Issues resolved

VitaGlo was first mentioned on PissedConsumer on Mar 11, 2008 and since then this brand received 189 reviews. It is 128 reviews more than Vitacost received since Mar 23, 2011.

Vitacost and VitaGlo Consumer Ratings

Rank

26 out of 723 in Pharmacy category

89 out of 723 in Pharmacy category

Customer service

32 in category

87 in category

Discounts and Special Offers

25 in category

49 in category

Product or Service Quality

21 in category

59 in category

According to consumer ratings and reviews, Vitacost ranks 63 points higher in the Pharmacy category than VitaGlo. People gave Vitacost 2.7 stars for Customer service criterion in Pharmacy category and it is 162 points higher than the worst rated brand in this category. At the same time, VitaGlo was rated 1.2 stars for Customer service criterion in this category and it is 107 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Vitacost has a higher rating than VitaGlo. Regarding Product or Service Quality criterion, consumers gave Vitacost 3.4 stars and it is 89% greater than other in category. VitaGlo however was rated 1.8 stars and it is 70% greater than other in category.

Vitacost and VitaGlo Rating Details

Customer service

2.7 (24 reviews)

1.2 (32 reviews)

Reviewer's quote

no customer service answers only repetitive recordings..

PissedConsumer1752886

Why because mike is a terrible at customer service and has managed to upset many customers. This is unopened and after banging it against my counter to loosen it up this is what it looks like. I have bought this before straight from company and it did not looked stuck to the sides from over...

PissedConsumer1184573

Discounts and Special Offers

3.2 (20 reviews)

2.2 (20 reviews)

Reviewer's quote

...Liquid vitamin was wraped in plastic zip lock bag and glass vitamin bottle was wraped in special packaging as well. Very impressed! Thank you!!..

PissedConsumer812896

Order 978805 placed on Jul 3, 2019 arrived with product code gol0000039 (a glass bottle) shattered and unusable. I called (315) 437-4542. In answer a voice blurted the company name (kind of). I was immediately put on hold for maybe 20 minutes. Eventually, the guy picked up again but continued to...

david m

Product or Service Quality

3.4 (18 reviews)

1.8 (28 reviews)

Reviewer's quote

The Customer Service agent from VC Kenielle stated that I as a customer should never have push the purchase button if not certain about order! I again explain I did not click any button/s except for those Tina at Vitacost told me to press! I even voiced my concern about any possible charges being...

Bonnie J

...But is it worth the horrible customer service? I don't think so. This isn't the first problem I've had with them. I ordered sunflower oil...

PissedConsumer1603535

Vitacost and VitaGlo Pros and Cons

Pros

Prices are good
Have good discounts
Receiving my product quickly

Price
Shipping
Product

Cons

Pulls money from account but no order goes through
Management is cold
Customer service responses

Customer service
Unreliable shipping
Never shipped product

Vitacost and VitaGlo Most Positive Reviews

Top rated reviews

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

I have had nothing but excellent service from VitaGlo. I have known Mike, the proprietor, since 1988 when he opened his...

Vitacost and VitaGlo Most Critical Reviews

Lowest rated reviews

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

terrible company....ordered a part for my juicer...was immediately charged but never saw the product. After multiple...

Vitacost and VitaGlo Latest Reviews

Recent published reviews

it was not fixed . I was trying to update my address and credit card i
and put the order through. it froze I just want my...

Read all 61 reviews

1.2

I placed my order on 9/16/2019.
I should receive it within 7-10 business days. But, did not
Receive anything over 10 busin...

Read all 189 reviews

Vitacost and VitaGlo Products and Services

Most reviewed product and services

Vitacost Shipping Service (9 reviews)
Vitacost Website (2 reviews)
Vitacost Manager (1 review)

Vitaglo Shipping Service (25 reviews)
Vitaglo Customer Care (12 reviews)
Vitaglo Owner (1 review)

How would you compare Vitacost vs VitaGlo?

Customer service

Product or Service Quality

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Anonymous Anonymous Jun 28, 2017 #1344941

Absolutely horrific company. Horrible customer service.

The man who answers the phone is evil. SCAm SCAm SCAm

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