PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vitacost and VitaGlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vitacost
VitaGlo

Vitacost and VitaGlo Overview

Total reviews
56
189
Company responses
0
0
Issues resolved
0
0

VitaGlo was first mentioned on PissedConsumer on Mar 11, 2008 and since then this brand received 189 reviews. It is 133 reviews more than Vitacost received since Mar 23, 2011.

Vitacost and VitaGlo Consumer Ratings

Rank
22 out of 769 in Pharmacy category
86 out of 769 in Pharmacy category
Customer service
33 in category
87 in category
Discounts and Special Offers
24 in category
47 in category
Website
24 in category
54 in category

According to consumer ratings and reviews, Vitacost ranks 64 points higher in the Pharmacy category than VitaGlo. People gave Vitacost 2.6 stars for Customer service criterion in Pharmacy category and it is 159 points higher than the worst rated brand in this category. At the same time, VitaGlo was rated 1.2 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Vitacost has a higher rating than VitaGlo. Regarding Website criterion, consumers gave Vitacost 3.4 stars and it is 88% greater than other in category. VitaGlo however was rated 2.4 stars and it is 72% greater than other in category.

Vitacost and VitaGlo Rating Details

Customer service
2.6 (22 reviews)
1.2 (32 reviews)
Reviewer's quote

The Customer Service agent from VC Kenielle stated that I as a customer should never have push the purchase button if not certain about order! I again explain I did not click any button/s except for those Tina at Vitacost told me to press! I even voiced my concern about any possible charges being...

Bonnie J

...Unsatisfied customer..

Sui L
Discounts and Special Offers
3.2 (19 reviews)
2.2 (20 reviews)
Reviewer's quote

...I've NEVER had a refund declined before, especially NOT after I was already told it would go through. Despite the CSR not giving me the right info & the right hand not knowing what the left hand is doing, she still didn't apologize. She said it may take 2 days to call me due to the weather...

Michelle

I placed and bought 1 order of 3 boxes protein bars and received another order and charged for that other order under my wife's name.Called Customer service and He told me that the problem was on my end and if I returned the order they would charge me shipping and a restocking fee, so I should just...

Auriel
Website
3.4 (17 reviews)
2.4 (24 reviews)
Reviewer's quote

...The website is easy to navigate, and I am sent % off coupons regularly. I have had no issues with Vitacost that have not been resolved promptly and to my satisfaction. I’m happy with them and I’m glad that they carry my hard to find product...

PissedConsumer1199671

...I called back and started explaining the discrepancy which also involves his website and he said ' I DON'T HAVE TO HEAR ALL THIS , JUST GET TO THE PROBLEM". The problem, sir, is you don't appreciate your customers. I should have read the reviews first...

Tadhg

Vitacost and VitaGlo Pros and Cons

Pros
  • Prices are good
  • Have good discounts
  • Receiving my product quickly
  • Price
  • Shipping
  • Product
Cons
  • Pulls money from account but no order goes through
  • Management is cold
  • Customer service responses
  • Customer service
  • Unreliable shipping
  • Never shipped product

Vitacost and VitaGlo Most Positive Reviews

Top rated reviews
5

I love vitacost and order from them frequently, but enough is enough. I'm getting vitacost ads in my inbox several time...

5

I have had nothing but excellent service from VitaGlo. I have known Mike, the proprietor, since 1988 when he opened his...

Vitacost and VitaGlo Most Critical Reviews

Lowest rated reviews
1

I ordered 1 item and Vitacost offered a discount for each additional item purchased. I ordered 6 items for a total of $5...

1

terrible company....ordered a part for my juicer...was immediately charged but never saw the product. After multiple...

Vitacost and VitaGlo Latest Reviews

Recent published reviews
3.8

On Thursday September 26,2019 I placed items in my Vitacost cart online to purchase, then called Vitacost to talk me...

Read all 56 reviews
1.2

I placed my order on 9/16/2019.
I should receive it within 7-10 business days. But, did not
Receive anything over 10 busin...

Read all 189 reviews

Vitacost and VitaGlo Products and Services

Most reviewed product and services
  • Vitacost Shipping Service (8 reviews)
  • Vitacost Website (2 reviews)
  • Vitacost Manager (1 review)
  • Vitaglo Shipping Service (25 reviews)
  • Vitaglo Customer Care (12 reviews)
  • Vitaglo Owner (1 review)