PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zazzle and Vistaprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zazzle

Zazzle

Has Verified Representatives
2.6
Zazzle
Vistaprint

Zazzle and Vistaprint Overview

Total reviews
355
114
Company responses
242
0
Issues resolved
6
0

Zazzle and Vistaprint Consumer Ratings

Rank
24 out of 306 in Auctions and Marketplaces category
17 out of 180 in Printing category
Customer service
100 in category
7 in category
Website
49 in category
13 in category
Turnaround Time
69 in category
0 in category
Price Affordability
68 in category
8 in category

Zazzle and Vistaprint Rating Details

Customer service
1.2 (146 reviews)
2 (25 reviews)
Reviewer's quote

...terrible customer service !!!!..

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customer service absolutely terrible. asking the lady a question she found it funny and started giggling..

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Website
2.4 (136 reviews)
2.5 (23 reviews)
Reviewer's quote

It's showing "shipped" on the Zazzle website however the tracking information is coming back that the order hasn't been picked up from their facility and it's been 2 weeks now! I tried emailing customer service and their auto-response was 3-4 business days for a reply. Horrible experience! Will go...

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I ordered 2 t-shirts for printing on Vistaprint website. Expected delivery date was 1st Nov. Instead of deliverey message I got email (at 21:30 on 1st November) that your refund has been initiated...

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Turnaround Time
1.5 (129 reviews)
5 (1 review)
Reviewer's quote

Ordered three face masks on April 23. Paid for express shipping. Charge came through early May. Called support. No idea when item will be made or shipped at this time!!!!!

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I want to express how amazing our experience with Vistaprint was. I had misspelled two different banners. When I called they were very understanding and sent me new banners with NO CHARGE! I was able to keep the other banners as well. I then called them back because I forgot to add grommets. They...

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Price Affordability
2.3 (129 reviews)
3.1 (21 reviews)
Reviewer's quote

i want to know why you charged me a full price for an error on your part. the gal i spoke with last week told me the changes would be made n she told me that the charge was to be $ 7. 90 n no more now i recieved my order fixed n was charged full price, i also tried to reach customer service by...

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I thought you were not serious about sending free samples to anyone who was interested in hiring your services, but it was great! They were more than I expected, and of course I order my business cards! Great paper and colors. I felt satisfied with the final results.

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Zazzle and Vistaprint Pros and Cons

Pros
  • Easy to use website
  • Product selection
  • Quality
  • Prices
  • Selection
  • Products
Cons
  • Customer service
  • Difficult to contact directly
  • Wait time
  • Customer service
  • On-hold time
  • Non-transparent ordering process

Zazzle and Vistaprint Most Positive Reviews

Top rated reviews
5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

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5

I want to express how amazing our experience with Vistaprint was. I had misspelled two different banners. When I called...

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5

There are many nuances to copyright law. It doesn't matter that a celebrity has been dead 55 years. Someone still owns...

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5

I have had nothing but great experience....one time they delivered a package to a wrong address, which was basically my...

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Zazzle and Vistaprint Most Critical Reviews

Lowest rated reviews
1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

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1

I used to spend quite a bit with VistaPrint...never again. They sent me a postcard for my Birthday...oh how nice I...

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1

I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an...

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1

I registered for the free month trial of VistaPrint's business email packages and I then cancelled it to stop myself...

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Zazzle and Vistaprint Latest Reviews

Recent published reviews
No votes

I ordered invitations and placed the order and then called same day to make a small change. I was told it was in...

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3.7

I thought you were not serious about sending free samples to anyone who was interested in hiring your services, but it...

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No votes

I ordered face masks. Received them. They are huge. Even to big for my husband who weights 280 lbs. want to return.

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1

customer service absolutely terrible. asking the lady a question she found it funny and started giggling.

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Zazzle and Vistaprint Products and Services

Most reviewed product and services
  • Zazzle Shipping Service (60 reviews)
  • Zazzle Customer Care (20 reviews)
  • Zazzle Black Membership (11 reviews)
  • Vistaprint Customer Care (17 reviews)
  • Vistaprint Printing Service (14 reviews)
  • Vistaprint Shipping Service (4 reviews)