PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vistaprint and Zazzle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zazzle

Zazzle

Has Verified Representatives
2.6
Vistaprint
Zazzle

Vistaprint and Zazzle Overview

Total reviews 116 368
Company responses 0 252
Issues resolved 0 6

Vistaprint and Zazzle Consumer Ratings

Rank
18 out of 190 in Printing category
26 out of 317 in Auctions and Marketplaces category
Customer service
7 in category
101 in category
Website
14 in category
55 in category
Product or Service Quality
14 in category
65 in category
Price Affordability
5 in category
68 in category

Vistaprint and Zazzle Rating Details

Customer service
1.9 (27 reviews)
1.2 (148 reviews)
Reviewer's quote

...This is crazy! On top of that the customer service people i spoke to were SOOOO UNPROFFESIONAL AND SOUNDED LIKEI WOKE THEM UP AND I WAS AN INCONVENIENCE. To have a site do this is very unexpected as i have NEVER had this happen to me ordering from anywhere else...

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...terrible customer service !!!!..

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Website
2.6 (24 reviews)
2.4 (136 reviews)
Reviewer's quote

I ordered 2 t-shirts for printing on Vistaprint website. Expected delivery date was 1st Nov. Instead of deliverey message I got email (at 21:30 on 1st November) that your refund has been initiated...

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their website says 100% satisfaction or refunds/exchanges for any reason in which you pay to ship back (no prob). I wanted to return 2 buttons that were made but too small...

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Product or Service Quality
2 (23 reviews)
1.8 (115 reviews)
Reviewer's quote

...Everything was great quality too!..

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...I have made several attempts to cancel the order with no real contact information and no response! This company socks! Customer service hours are from 12pm until 3 pm est..

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Price Affordability
3.2 (22 reviews)
2.3 (130 reviews)
Reviewer's quote

I thought you were not serious about sending free samples to anyone who was interested in hiring your services, but it was great! They were more than I expected, and of course I order my business cards! Great paper and colors. I felt satisfied with the final results.

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i want to know why you charged me a full price for an error on your part. the gal i spoke with last week told me the changes would be made n she told me that the charge was to be $ 7. 90 n no more now i recieved my order fixed n was charged full price, i also tried to reach customer service by...

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Vistaprint and Zazzle Pros and Cons

Pros
  • Prices
  • Selection
  • Products
  • Easy to use website
  • Product selection
  • Quality
Cons
  • Customer service
  • On-hold time
  • Non-transparent ordering process
  • Customer service
  • Difficult to contact directly
  • Wait time

Vistaprint and Zazzle Most Positive Reviews

Top rated reviews
5

I want to express how amazing our experience with Vistaprint was. I had misspelled two different banners. When I called...

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5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

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5

I have had nothing but great experience....one time they delivered a package to a wrong address, which was basically my...

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5

There are many nuances to copyright law. It doesn't matter that a celebrity has been dead 55 years. Someone still owns...

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Vistaprint and Zazzle Most Critical Reviews

Lowest rated reviews
1

I used to spend quite a bit with VistaPrint...never again. They sent me a postcard for my Birthday...oh how nice I...

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1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

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1

I registered for the free month trial of VistaPrint's business email packages and I then cancelled it to stop myself...

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1

I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an...

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Vistaprint and Zazzle Latest Reviews

Recent published reviews
3.7

I ordered 500 business cards for $246 (upgraded version) and 2 months ;later i see 2 separate $10 fees to my card i...

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No votes

I received my package consisting of half that is mine and others that belong to another couple. The couple is Vivian and...

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1

I ordered COVID-19 Masks from Vistaprint because they had child-sized masks and their company info showed they were from...

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No votes

order on the 27th of August and still have not received my package labels. This is unexceptable, to make matters worst...

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Vistaprint and Zazzle Products and Services

Most reviewed product and services
  • Vistaprint Customer Care (17 reviews)
  • Vistaprint Printing Service (14 reviews)
  • Vistaprint Shipping Service (4 reviews)
  • Zazzle Shipping Service (60 reviews)
  • Zazzle Customer Care (22 reviews)
  • Zazzle Black Membership (11 reviews)