PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visiting Angels and Vitas Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visiting Angels
Vitas Healthcare

Visiting Angels and Vitas Healthcare Overview

Total reviews
213
114
Company responses
1
0
Issues resolved
1
1

Visiting Angels and Vitas Healthcare Consumer Ratings

Rank
308 out of 2003 in Hospitals, Clinics and Medical Centers category
419 out of 2003 in Hospitals, Clinics and Medical Centers category
Customer service
244 in category
248 in category
Product or Service Quality
202 in category
252 in category
Website
242 in category
343 in category
Reliability
195 in category
215 in category

Visiting Angels and Vitas Healthcare Rating Details

Customer service
1.4 (72 reviews)
1.3 (68 reviews)
Reviewer's quote

...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

Read full review

...Their lip service is impressive. Their actual care for your loved one is a nightmare. They say they Support your loved one with at team a team of seven (7)? The key players (Team Manager and Hospice MD) are always unavailable and would not return my phone calls...

Read full review
Product or Service Quality
1.7 (64 reviews)
1.4 (60 reviews)
Reviewer's quote

...Terrible service do not use for your loved ones..

Read full review

...Turnover of nurses (mostly inexperienced) leads to no consistency for quality client care. We had approximately 8 Nurses in a year. Took the MD almost 5 months before meeting our hospice loved one and family but constantly wanted to progress to Narcotics prior to need...

Read full review
Website
2.1 (60 reviews)
1.6 (47 reviews)
Reviewer's quote

...I was THINKING about being a "Companion" so i went on website, put my name in & decided i didnt want to do the online app at that time. The Director never looked me in the eye during a less than 5 minute interview. I asked Director if she wanted my tedume & she said no...

Read full review

Hired on at the Woodridge,Illinois location. I have never workes6 worked for a more unprofessional, racist, harrassing, immature, hostile, evil etc. manager in my entire life. Collen Gardner and flunky Lucia Phillips. Sit around and scheme and plot on ways to harrass employees especially new ones....

Read full review
Reliability
1.5 (58 reviews)
1.4 (62 reviews)
Reviewer's quote

Your home care steals money from my card and me money I've receipts for she never cleans I have to clean if she shows up she'll be on her phone for maybe 20 minutes and leave she owes me 600.00 or more i have a receipt when i loaned her money

Read full review

Everyone considering Vitas should know that their Emergency Telecare department is BS. They do NOT respond to emergencies. They only have one nurse at night and weekends for a very large area. It is the norm for a nurse to respond 2 hours after an emergency is called in. When I called their...

Read full review

Visiting Angels and Vitas Healthcare Pros and Cons

Pros
  • Very professional
  • Outstanding service
  • Most workers were caring
  • Some of the caretakers were good
  • Nurses were kind and caring
  • Many of the other nurses and staff did a fine job
Cons
  • Ignorant
  • Very unprofessional
  • Unprofessionalism
  • Reliabilty
  • Worst service
  • Service quality

Visiting Angels and Vitas Healthcare Most Positive Reviews

Top rated reviews
5

Visiting Angels has cared for my dad, and for another dear friend of our family. They did a great job on screening...

Read full review
5

My experience with Vitas for my Mom was great. She resided at Cross Care and Vitas would come in to stay with her...

Read full review
5

Vivisting angels,so great and yes they care very much wouldnt work for anybody else if your mad its because you have not...

Read full review
5

I have been on hospice care at home for three months now, they come over 3-4 times a week, they take care of me very wel...

Read full review

Visiting Angels and Vitas Healthcare Most Critical Reviews

Lowest rated reviews
1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

Read full review
1

Have been dealing with this company for 1 yr now . The doctor is horrible rude ! The nurses never show up when they say...

Read full review
1

They would rather drug your loved one with adavan or xanax than care for them. They let them sleep drugged all day long...

Read full review
1

My mother was put under hospice care on July 19, 2016. Died on August 15, 2016. The doctor would arrive without a...

Read full review

Visiting Angels and Vitas Healthcare Latest Reviews

Recent published reviews
1.8

Your home care steals money from my card and me money I've receipts for she never cleans I have to clean if she shows...

Read full review
1

RUN, DO NOT WALK away from VITAS HEALTHCARE if you are concerned regarding the Comfort and Care of a loved one. My story...

Read full review
1

Hired these people for my dad. The director said shed *** caregiver that would be consistent so my dad would feel...

Read full review
1

Everyone considering Vitas should know that their Emergency Telecare department is BS. They do NOT respond to...

Read full review

Visiting Angels and Vitas Healthcare Products and Services

Most reviewed product and services
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Customer Care (18 reviews)
  • Visiting Angels Owner (17 reviews)
  • Vitas Healthcare Hospice Adult Care (29 reviews)
  • Vitas Healthcare Medical Care (27 reviews)
  • Vitas Healthcare Adult Care (7 reviews)