PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visiting Angels and Vitas Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visiting Angels
Vitas Healthcare

Visiting Angels and Vitas Healthcare Overview

Total reviews
211
103
Company responses
1
0
Issues resolved
1
1

Visiting Angels was first mentioned on PissedConsumer on Oct 28, 2010 and since then this brand received 211 reviews. It is 108 reviews more than Vitas Healthcare received since Oct 3, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vitas Healthcare customer support team than with Visiting Angels customer service.

Visiting Angels and Vitas Healthcare Consumer Ratings

Rank
310 out of 2946 in Hospitals, Clinics and Medical Centers category
392 out of 2946 in Hospitals, Clinics and Medical Centers category
Staff
307 in category
311 in category
Customer service
230 in category
233 in category
Product or Service Quality
187 in category
231 in category

According to consumer ratings and reviews, Visiting Angels ranks 82 points higher in the Hospitals, Clinics and Medical Centers category than Vitas Healthcare. People gave Visiting Angels 1.5 stars for Staff criterion in Hospitals, Clinics and Medical Centers category and it is 432 points higher than the worst rated brand in this category. At the same time, Vitas Healthcare was rated 1.4 stars for Staff criterion in this category and it is 428 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Vitas Healthcare has a higher rating than Vitas Healthcare. Regarding Product or Service Quality criterion, consumers gave Visiting Angels 1.7 stars and it is 75% greater than other in category. Vitas Healthcare however was rated 1.5 stars and it is 69% greater than other in category.

Visiting Angels and Vitas Healthcare Rating Details

Staff
1.5 (77 reviews)
1.4 (59 reviews)
Reviewer's quote

...I witnessed the phone call from client to office staff member and nothing was done about it. I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues..

Janet T

Terrible staff is not compassionate not communicative only money oriented. Even the phone personnel are condescending They have a scripted message to placate families. Very insulting and in different I would never recommend them..

PissedConsumer1684311
Customer service
1.4 (71 reviews)
1.4 (63 reviews)
Reviewer's quote

I had called Visiting Angels 800 number . Talked to two different people and 3 people left me messages that they would be in office at 8am next morning calling me back from my local area, with their names and local number. Next morning came and went. Gave numerous calls to local office. We are so...

PissedConsumer1686435

Vitas was caring and did a pretty good job. I cant imagine doing that kind of work. No one is perfect and neither is a company so my minor complaints are trivial compared to all they do in helping terminal patients pass at home with dignity and comfort. They are there for you after your loss...

PissedConsumer1630652
Product or Service Quality
1.7 (62 reviews)
1.5 (55 reviews)
Reviewer's quote

My sister-in-law lost her last few days of life because their aides were not even trained to check the oxygen tubing for kinks or becoming disconnected. Now two or three days only matters when your sister is coming from Japan to say good bye, and now your unconscious and can't say good bye. Sadly...

Martha M

Lack of care and follow through. This comoany was referred from is through the Milwaukee VA and if this is how they take care of our vets then I would hate to see how the rest is being cared for. They seem to be short staffed so could not get someone out in a timely fashion for bathing, etc and the...

PissedConsumer1544286

Visiting Angels and Vitas Healthcare Pros and Cons

Pros
  • Very professional
  • Outstanding service
  • Most workers were caring
  • Some of the caretakers were good
  • Nurses were kind and caring
  • Many of the other nurses and staff did a fine job
Cons
  • Ignorant
  • Very unprofessional
  • Unprofessionalism
  • Reliabilty
  • Service quality
  • Hospice support for a terminally ill family member

Visiting Angels and Vitas Healthcare Most Positive Reviews

Top rated reviews
5

Beware of disgruntled employees who use the internet as their sounding board. Best homecare company out there. Office...

5

My experience with Vitas for my Mom was great. She resided at Cross Care and Vitas would come in to stay with her...

Visiting Angels and Vitas Healthcare Most Critical Reviews

Lowest rated reviews
1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

1

Have been dealing with this company for 1 yr now . The doctor is horrible rude ! The nurses never show up when they say...

Visiting Angels and Vitas Healthcare Latest Reviews

Recent published reviews
1

I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments wit...

Read all 211 reviews

I was a loyal ent for several years. I started out as a VR and then a DMD. I left the company on good terms. It’s now...

Read all 103 reviews

Visiting Angels and Vitas Healthcare Products and Services

Most reviewed product and services
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Owner (18 reviews)
  • Visiting Angels Customer Care (17 reviews)
  • Vitas Healthcare Hospice Adult Care (28 reviews)
  • Vitas Healthcare Medical Care (27 reviews)
  • Vitas Healthcare Adult Care (7 reviews)